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5 star

Hotel Warszawa
4.5/568 Reviews

Hotel Warszawa

Centrum Warsaw|0.81km from Mural Swanski 'XII
The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.

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Business travel

Holiday Inn Warsaw City Centre
4.6/546 Reviews

Holiday Inn Warsaw City Centre

Centrum Warsaw|1.35km from Mural Swanski 'XII
This is a nice hotel, good accommodation, great location within 5/10 walk mins of three railway stations and closer to tram and underground BUT……. It has real issues with staff errors and then quoting polish law giving them 14 days to fix issues / complaints doesn’t exactly give a good view of customer focus or indeed reward of loyalty to IHG’s brand or this hotel where I have stayed a few times before. Due to a queue at reception I just left the card and did express checkout, however 10 minutes after I left the hotel took a payment for DOUBLE the correct room rate. An hour after that they then took another payment for the correct amount but did not cancel the original payment - clearly someone’s made an error and charged me someone else’s room and then thought putting it through again would fix it. Wrote to hotel and got a snotty email back in a tone that did not accept they had made an error. This email didn’t apologise either but it did quote under polish law we have 14 days to fix this which is pretty bad. There was also no appreciation that taking multiple payments in error could give some people financial difficulty as they cannot then access the funds taken in error I am now having to get my bank to complete chargeback as I am not waiting 14 days for them to reverse a payment taken in error This isn’t the first staff related issue I’ve had at this hotel so I won’t be back as there are plenty of other IHG hotels nearby that can operate without errors or sending snotty emails to Diamond Elite IHG members - on a previous visit they put me in a room right above on site construction work which was nice of them! If your going to risk staying here I’d advise paying upfront and not using express checkout

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Breakfast

Centrum Scsk Zurawia
4/515 Reviews

Centrum Scsk Zurawia

Centrum Warsaw|0.22km from Mural Swanski 'XII
I have slept four nights in this hotel and the truth is that I have to say that I have left my experience quite satisfied. In its favor we must highlight its location, it was great, near the train station in a calm and quiet neighborhood. For its price, the room was fine, with no complaints about its spaciousness and comfort. It should be noted that they leave a couple of beers and tea as a gift on the house in the room's fridge. Regarding breakfast, no complaints, they brought it up to the room at the time you wanted and it was good. The people at the reception were dry as is the general rule in hotels in the country but friendly, in fact they had to print my return ticket and they did it quickly. And the price was unbeatable. Aspects to improve: especially the hot water in the bathroom since it only came out lukewarm, it doesn't bother me too much since I'm used to it but more than one would make a claim about it because the water came out really warm at a time when it's not very hot. On the other part of the room they did not do it at any time, I understood that it should be requested at reception, which I do not know if this is due to the pandemic or it is always like that, the garbage that could be generated was collected by me and the remains of breakfast were taken down to reception when I went out every day, anyway I don't know the reasons. In any case, and in short, my stay was very pleasant and for the price I can't complain too much either. I would definitely go back if I didn't want to spend a lot because I thought it was a correct place. By the way, I rate the cleaning as bad since they didn't clean the room at any time since I occupied it but upon my arrival it was like the jets of gold

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Top rated hotels in Warsaw

Searching for hotels near Mural Swanski 'XII? Compare room rates and reviews to find your ideal stay.
Hotel Mercure Warszawa Grand
4.4/5110 Reviews
Centrum
We stayed with family only for 1 one night prior to flight. Hotel is conveniently located in the center of Warsaw, 5-7 minutes work to famous landmark - Pałac Kultury i Nauki, also more or less same distance to main railway station and few big shopping centers. Old town is also easy 15-20 min by foot. Check-in was fact and efficient, as Platinum members we were upgraded to Suite - it was located on higher floor with nice view of Warsaw, did have spacious bedroom and big living room, 2 WCs and 1 full bathroom. Room also did have complimentary coffee/tea making facilities. Bed is just standard nothing really spectacular, pillows were quite average (they do not have natural down/feather pillows). As our flight was in the early morning we didn't try their breakfast, so can't comment, however we did have dinner in hotel's restaurant and it was very delicious. Hotel staff was friendly and helpful, all public areas and also rooms were refurbished not so long time ago so look modern and nice. Overall very good hotel for short stay with excellent value for money ratio
Centrum Scsk Zurawia
4/515 Reviews
Centrum
I have slept four nights in this hotel and the truth is that I have to say that I have left my experience quite satisfied. In its favor we must highlight its location, it was great, near the train station in a calm and quiet neighborhood. For its price, the room was fine, with no complaints about its spaciousness and comfort. It should be noted that they leave a couple of beers and tea as a gift on the house in the room's fridge. Regarding breakfast, no complaints, they brought it up to the room at the time you wanted and it was good. The people at the reception were dry as is the general rule in hotels in the country but friendly, in fact they had to print my return ticket and they did it quickly. And the price was unbeatable. Aspects to improve: especially the hot water in the bathroom since it only came out lukewarm, it doesn't bother me too much since I'm used to it but more than one would make a claim about it because the water came out really warm at a time when it's not very hot. On the other part of the room they did not do it at any time, I understood that it should be requested at reception, which I do not know if this is due to the pandemic or it is always like that, the garbage that could be generated was collected by me and the remains of breakfast were taken down to reception when I went out every day, anyway I don't know the reasons. In any case, and in short, my stay was very pleasant and for the price I can't complain too much either. I would definitely go back if I didn't want to spend a lot because I thought it was a correct place. By the way, I rate the cleaning as bad since they didn't clean the room at any time since I occupied it but upon my arrival it was like the jets of gold
Hotel Metropol
4.4/5123 Reviews
Centrum
This is a great base to explore Warsaw with tram/bus stop that can lead you anywhere. They let us check in before time. The staff speaks perfect English and are very helpful. The room is new and nicely decorated with strong shower. Bed and pillow is comfortable. I requested more blankets and pillows and they delivered right away. Breatfast is plentiful and delicious. It's quite loud in the room at night due to its location but more on weekends with I guess many people going out, on weekdays it's more quiet. I'm a light sleeper but I had a good sleep nevertheless maybe because I'm tired. Overall we had a great stay and I'd recommend this hotel to anyone.
Mamaison Residence Diana
4.4/551 Reviews
Centrum
Very nice apartment, comfortable bed, great location. Unfortunately, the coffee machine didn't work and we could only drink expensive water from the bar. However, everything is ok. What shocked me the most was the behavior of the receptionist, who treated an elderly man of Ukrainian origin terribly, who tried to explain to him that he had paid for the reservation under a different name. The receptionist shouted that he didn't understand what the older man was saying, although without knowing Ukrainian it was easy to guess. Terrible, nationalistic behavior of a young **** towards an older man!
Hotel Chmielna Warsaw
3.7/53 Reviews
Centrum
It was my another stay over there . This hotel is actually very cheap comparing another around and location is perfect . There is a lot of restaurants and bars around so can be a little bit noisy sometimes . This time I choose single room . I was surprised because the room wasn’t big but the bed was quite big ( like double) and very comfortable . Room and bathroom very clean and tidy . Breakfast let me down a little bit . I think is overpriced now . Due the cov-19 there is not buffet anymore so they have limited items. I am pointing this only but my score is based on staying there . Quick check in . Friendly staff.
Novotel Warszawa Centrum
4.6/5154 Reviews
Centrum
My trip in this city and in this hotel was amazing,I sincerely recommend this hotel,because there you will have the good service,very kind workers and very clean and beautiful rooms,but the view is incredible

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