Wroxall Abbey Hotel

Myself & my husband had Sunday Lunch today at Wroxall Abbey. I have read some reviews that I could not disagree strongly enough. When we first arrived there was a lot of staff that seemed a little bit flustered but then everything after that was excellent. Staff could not do enough for us asking for ice & condiments was with us straight away Thank You. We had a starter & a roast each I would like to say from beginning to the end how tasty food was but not enough space to write it all. The food was top class from appearance to food cooked perfect & taste. I am pleased I came across this Voucher Deal on Groupon because I would not have know Wroxall Abbey exsited.

Absolutely dreadful afternoon tea, no choice of tea, bread stale and no cream with scones. Such a shame as a beautiful setting but the staff really didn’t have a clue. This was a gift so it was a little embarrassing never to be repeated and I wondered why the place was empty

This is our 2nd visit and have had a lovely relaxing stay. My first comment would be skip through the people that have left a review and that is only their one contribution as I feel this is one person with a vendetta. Ok so the place needs more staff but they have to understand there is no bus stop and train station is 7 miles away so getting staff is not easy. We may have a corner of wallpaper not quite stuck but that was overlooked by the wow factor or our room. The grounds are still beautiful, and we are all suffering in the UK so spare a thought for the team trying to keep this beautiful hotel running. We came away to relax and that was achieved. I do think they should go back to putting a bottle of water in the room. If you have been travelling, it is just a cheap, welcomed pleasantry. Overall we have had a lovely stay

This was a birthday gift for my husband and I am embarrassed. We stayed on Saturday night and have been ill until today (Wednesday). The water in the room never got cold and tasted really off so I am assuming this was what made us ill. Though it could have been the dense chicken or under cooked sausages. There was an animal snuffling in the wall outside our room which was very worrying! Staff were OK but that's as far as I'd go. They didn't seem to know what was going on and both meals felt disjointed. Everything we wanted to order was out of stock. The hot tub was nice but we were tutted at when we asked where we could get changed and left to work it ourselves with no instruction and no one to come and let us out afterwards. I wouldn't stay here again and think environmental health should pay a visit.

We had booked for two nights including dinner credit on the first night plus breakfast. The staff went above and beyond to help us including making sure I was ok with my food allergies. The room was lovely and the grounds are beautiful. We were shown around the Abbey which is stunning. We would definitely stay again. The breakfast was filling and cooked well, the dinner was delicious I had the salmon and my partner had the steak, all well cooked and quickly served. The best thing about our stay were the guys who served in the restaurant they are a credit to the hotel. We’ve come home refreshed and happy.

This is a beautiful hotel with immaculate grounds. The architecture is stunning. The room allocated was very well decorated, delightful and warm, but hadn't been vacuumed. I asked Reception to arrange to have it done. They moved my room instead because housekeeping had finished for the evening. Unfortunately due to low bookings (only one other couple booked), the heating in the new room was turned off. It didnt warm up all night and reception did not answer the phone or respond to my messages. It didn't get past 17 degrees C. I prefer 18 for sleeping. Staff were delightful and did what they could to make my stay as comfortable as possible.

Avoid… went for afternoon tea as it was a birthday gift. Upon arriving the reception is tucked away in a room that feels like a head teachers office- very uninviting. Up going to the hall for afternoon tea we were left to find our own table and seat ourselves. We were asked for tea or coffee; when it arrived the tea was cold and my partner received a cappuccino instead of a coffee. We had a package that was meant to include 2 glasses of Prosecco; which we had to ask for and then received upon nearly finishing the food. The food was far from an impressive afternoon tea… A shame as the grounds are lovely, we decided to look around the hotel before leaving and the lifts are extremely unclean, corridors dirty; glad we were not staying a night as we would have left. Definitely don’t recommend.

We arrived today for an afternoon in the hot tub, followed by afternoon tea. What did we get? A receptionist who treats customers abhorrently. Before we arrived, my friend had a telephone call with the male receptionist where we discussed our dietary requirements - one of the party is a vegetarian and had previously been advised that this would be an additional £5. When my friend took the phone call from the male receptionist, she again confirmed that one of our party was a vegetarian and we were happy to pay the £5 supplement for this. On arrival at the hotel, again we confirmed that one of the party was a vegetarian and we were happy to pay the additional fee. We were taken to a room to get changed by a male member of staff, who did not engage in any conversation with us and once we got to the room, just signalled we could get changed in there. Once we were all ready, the man took us outside to the hot tub. He never once greeted us or made any attempt to make conversation with us. It is not the service we expected at all but we didn’t want to let it dampen our afternoon so we continued with our afternoon. On entry to the outdoor area, the man took the cover off the hot tub and put it on and left. The hot tub experience was nice, then we arrived for our afternoon tea. We had to wait a while until we were served but eventually when we were served, we were informed that there was no oat or soya milk available nor no decaffeinated tea. My friend has allergies so in the end asked if she could have a fruit juice instead so our hot and cold drinks then arrived. When the afternoon tea platters arrived, there was not a vegetarian option given, and the waiter kindly advised it hadn't been on the order so quickly went to check with the receptionist. The receptionist came to our table, calling himself a supervisor, and in front of other guests said that during the call my friend had received, that she hadn't discussed any dietary requirements and that I was lying. He informed us that the calls were recorded, so our friend immediately advised him to go and listen to the call, which he agreed he would and would then come back. She also said that she would like to listen to the recording as well as it would prove their conversation. His attitude was terrible and extremely disrespectful and unprofessional. After nearly an hour, he still had not returned, and when we asked to speak to a manager, we were told none were onsite that day. While we were waiting, we saw the receptionist outside a fire exit door laughing his head off. He did not return to the table with the outcome of the phonecall or to apologise for his unprofessional behaviour. He did admit to one of our party that he agreed that he should not have embarrassed our friend in front of all the other customers. But he did not apologise to her in person during the visit. In the end, we had to leave without the vegetarian option being given to our friend. When we asked if the receptionist

Avoid, unless you are an escimo. No hot water and no heating, no back up portable heaters, what more could you want from an over night stay?! Souless hotel, no period furniture just modern, cheap, grey repro chesterfields in the bar, no paintings, absolutely nothing. No ambience. Basically the Owner/Manager has no idea about the hospitality industry and shouldn't be charging more than 30 pounds a night in the Winter. Reception was a queue of people complaining. What a shame as the building and setting is great. ******* should NOT be listing this hotel on the site, take note!