Zhangjiachan Town, Wendeng District, Weihai, Shandong, 266440, ChinaView Hotel Details
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Tianmu Hotspring Country Club Guest Reviews
4.7/5
Outstanding
960 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(960)
Positive reviews(944)
Reviews with photos/video(338)
Relaxing hot springs(212)
Classy environment(182)
Perfect for kids(31)
Friendly front desk staff(23)
Secluded lake view(20)
Has an infinity pool(14)
Has facilities for children(8)
Negative reviews(16)
whooah
TianmuPavilion Lake-view Family Room
Stayed in Jun 2023
Travel with friends
54 review
4.7/5
Amazing
Posted on Jul 7, 2023
I really enjoyed staying here. You won't regret if you stay here. Hot spring is also very enjoyable. I want to visit again in the future.
Response from Property: Dear guest ,thank you for your comments.It's looks like you had a perfect trip but we did't get a five stars score is really a pity.But we will strengthen management in all areas.Looking forward to the next repetition.
Aadu
Lake View family bed room
Stayed in Oct 2022
Family
25 review
5.0/5
Outstanding
Posted on Oct 5, 2022
Amazing hotel, the staff is really great. Superb service and special thanks to 孙婷婷 and 吴晓霞 , really good service from them and highly appreciate. Also my wife forgot her identity card in the room and they helped reach out to me and shipped it to us on the same day. Again amazing service and room is super clean and thanks again to those two staff. 孙婷婷 and 吴晓霞
Response from Property: Dear guest,thank you for your comments~All this is what we should do~All of us are looking forward to seeing you again~
Guest User
Tianmuge Lake-View Double Bed Room
Stayed in Mar 2024
Family
5 review
3.0/5
Posted on Mar 10, 2024
This stay was a bad experience. The purpose of this hot spring trip was to take my parents and children to have a good rest and relax, but we were injured in the hand by the hair dryer in the hotel. The elderly and children were frightened all night and only slept for four or five hours, and were exhausted physically and mentally. Let me give an objective evaluation. In terms of hygiene: we booked a lake view room, and the balconies of both rooms were covered with dead mosquitoes. No one cleaned the room before check-in, so people with trypophobia should be careful. In terms of equipment: the hair dryer in the public area exploded, and it was in the hot spring area. There was no professional maintenance staff to check it. It was very scary to be in such a humid place where electric shock is very easy to happen. There were also problems such as the door locks and chandeliers in the guest rooms. It is hard to imagine that in a room that costs eight or nine hundred yuan a night, the balcony lock is difficult to open and the bedside chandelier is broken. In terms of service attitude: the hotel's housekeeping department, catering department and other service staff are still very heartwarming, but the attitude of the hotel leaders in dealing with problems is very chilling, and they tested our bottom line again and again. I think if the Cultural Tourism Bureau and the police station had not intervened, according to the negotiation plan given by the hotel at the beginning, they would only pay our medical expenses, and even the room fee would not be waived for us. If the subsequent itinerary had not been arranged, I think I would have stayed and had a good fight with them.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for giving you such a bad experience during this trip. This incident also gave us a wake-up call. We have immediately checked all safety hazards and strengthened employee training, as well as ways and methods to deal with problems. The driver who sent you to Liugong Island also said that he had a very harmonious conversation with you along the way and felt that you were a very kind tourist. I wish you a quick recovery, a happy mood and a happy life. If you have the opportunity to come to Tianmu again, let us serve you better.
Guest User
TianmuPavilion Lake-view Standard Room
Stayed in Feb 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 20, 2024
I like it as always. I haven't been there for a long time. This year, many services and functions have been added to the room. Well done 👍Everyone will see it and support it. I wish it gets better and better
Original TextTranslated by Google
Response from Property: Dear, thank you for choosing Weihai Tianmu Hot Spring as your companion on this trip~ I read your sharing carefully. I am so moved before I finish reading it. It is a blessing for Mumu to have guests like you who are willing to share. We cherish it very much. Mumu warmly welcomes you to visit again and wish you and your family happiness!
Guest User
Executive Garden one-bed room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 15, 2024
I went there with my husband on Valentine's Day. We also watched the fireworks at night. It was very nice. I will book a lake view room next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. We will try our best to make up for any regrets. We hope that Weihai Tianmu Hot Spring will be the warmest and most unique one in your memory! Come back to Weihai Tianmu Hot Spring often. Wish you well!
Guest User
Mushroom House Lake-View Twin Room
Stayed in Feb 2024
Family
1 review
3.2/5
Posted on Feb 14, 2024
The room was renovated from an old guest room. The soundproofing is OK, but it is really old. The partitions are all dusty, but the kids like it and don't want to leave. The accommodation and hot spring service are OK, but the food is really a rip-off. The 198 set meal for 2-3 people in the restaurant is really... The buffet is 118 per person. What did we eat? Anyway, I think the food is really not good. It's a rip-off, which directly lowers the efforts of other departments.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your support of Weihai Tianmu Hot Spring. The hotel has various room types and the room supply is tight during the holidays. The hardware level of the Mushroom Standard Room is indeed not the best, but we have been committed to impressing guests with high-quality services. Thank you very much for your opinions and suggestions. We will continue to work hard to improve our hardware level. Weihai Tianmu Hot Spring sincerely invites you to experience the store again. I wish you all the best!
Guest User
Garden View family bed room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Satisfied, the itinerary on the first day of the ***** New Year, because it is inconvenient to take a taxi, the hotel specially arranged a car to pick us up! The outdoor hot spring is also very good! Very atmospheric, the four beauty springs, artistic conception
Original TextTranslated by Google
Response from Property: Dear, your review is like the warm sunshine in the morning, which warms our hearts... It is sweet to have you accompany us along the way. Thank you for taking the time to leave the most authentic experience~ Your satisfaction is our greatest honor, and we look forward to seeing you again soon!
liuyaqianjiayou
Garden-view Standard Room
Stayed in Feb 2024
Family
2 review
4.7/5
Amazing
Posted on Feb 13, 2024
I started coming to this hot spring in 2014 and have been here many times. The hot springs are excellent, and the main feature is outdoor hot springs. There are more than 20 pools of different types outdoors, surrounded by dwarf pine and bamboo forests and other cold-resistant plants. The pools and layout are also antique, and because the location is far away from the city, there are no abrupt high-rise buildings around, and it is also very quiet, especially at night when you soak outdoors, the bamboo forest is swaying, the night sky is starry, and the outdoor hot spring experience should be the only one in Shandong Province; the disadvantage is that there are relatively few indoor pools, only one large and two small + a swimming pool. The disadvantage of the guest room is that the sound insulation is not good, especially the sound insulation of the room door is relatively poor, and any sound in the corridor can be heard.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your support of Weihai Tianmu Hot Spring. The hotel's hardware level is indeed not the best, but we have been committed to using high-quality services to impress guests. Thank you very much for your comments and suggestions. We will continue to work hard to improve our hardware level. Weihai Tianmu Hot Spring sincerely invites you to experience the store again and wish you all the best!
Longjiaxiaojiedi
Guestroom - Garden-View (Double bed)
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 12, 2024
I highly recommend the outdoor hot springs, which are not cold in winter. They can quickly relieve fatigue. The children are all in the large indoor pool and have fun.
I highly recommend the restaurant where you can eat. The food is very authentic and the price is moderate.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Your satisfaction is our greatest motivation, and your favor makes us move forward. Thank you for your support and recognition of Tianmu Hot Spring. Mumu's meeting with you is like a thousand-mile horse meeting a good horseman. We are very touched to find so many advantages of us. Your deep love for us can be seen from your words. Please love us deeply! We look forward to your visit again and wish you a happy life!
Guest User
Executive Garden one-bed room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The children had a great time and will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your visit. We sincerely thank you for your love and recognition of us. It is our unshirkable responsibility to let guests enjoy a wonderful holiday experience. We are deeply honored to receive your praise. At the same time, we are more motivated to move forward and hope to have more opportunities to serve you!
Guest User
TianmuPavilion Lake-view Family Room
Stayed in Feb 2024
Family
8 review
4.7/5
Amazing
Posted on Feb 3, 2024
The room facing the lake view is cold. They brought an extra heater, but since it is a place where the sun doesn't shine, I recommend the garden view in the winter.
The hot springs are so nice.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to spend a wonderful time with Mumu! Seeing your recognition of Mumu, Mumu is so excited that it is beyond words. It is hard to find a soulmate. Your feelings are an affirmation and encouragement to us. We will continue to work hard! We look forward to your visit again!
Guest User
Mushroom House Lake-View Double Bed Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 21, 2024
Very good, the service is also great, praise Aunt Zhu Shuyan, the service is very good
Original TextTranslated by Google
Response from Property: Dear guests, hello! We have been thinking about how to turn your likes into surprises, because this is the service goal we are constantly pursuing. We will definitely use our sincere service to let you enjoy a comfortable experience. Let's meet again next time!
Guest User
Executive Garden one-bed room
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Mar 2, 2024
Very good! Bi Hongni from the housekeeping department is awesome, 100 points for service!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for taking the time out of your busy schedule to give Mumu a five-point praise~. Mumu has always believed that service attitude is the height of the hotel, and guest satisfaction is the criterion of the hotel. Your praise is Mumu's test of itself and the driving force for Mumu to move forward. Looking forward to meeting you next time~
Guest User
Garden-view Standard Room
Stayed in Jan 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 29, 2024
The service is very good. Whether it is the front desk, the guest room, or the hot spring pool, you can feel the attentive service. Special thanks to Zhu Shuyan, the guest room, for her thoughtful, meticulous, proactive, and warm service, which deserves praise. In the middle, we missed two bracelets in the original room because of the room change. Zhu Shuyan contacted us immediately and delivered them to the room in time. The old lady's hat fell in the restaurant, and she helped to contact and return it immediately, making us feel at home. My daughter also wrote a special thank-you letter. The only drawback is that the breakfast is far worse than before. We were the first batch of guests when Tianmu Hot Spring just opened, and witnessed the growth of Tianmu Hot Spring. This time, I feel that the breakfast level has declined, with fewer varieties and poor taste. I hope it can return to the past.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support to Weihai Tianmu Hot Spring. I am very disappointed that I did not receive your full five-point praise. This gives me the opportunity to conduct self-examination and improvement. I hope you can put aside the past grudges and continue to correct the shortcomings of Weihai Tianmu Hot Spring. I sincerely look forward to your next visit and wish you a smooth work and a good mood every day!
꫞꯭shiguang꯭꫞
Guestroom - Garden-View (Double bed)
Stayed in Jan 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 12, 2024
The service of Tianmu Hot Spring is really excellent. Friends who plan to stay there can buy some fruits and drinks on the way. You can soak in the hot spring until 9 o'clock at night. There are indoor and outdoor hot springs and large bath towels are provided free of charge. Remember to bring a bottle of drink when you soak in the hot spring. You will thank me.
I will say it again. Remember to bring a swimsuit and swimming trunks. If your mobile phone is not waterproof, bring a waterproof bag.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Seeing your comments, the long-silent flowers finally got bathed in these sunny words. It must be our fate to meet you. We are also insisting on not forgetting our original intention. Please come and visit us often. We look forward to meeting you next time.