Favehotel LTC Glodok Reviews

Response from Property: Dear 88Tom88,Thank you for taking the time to share your feedback.We are delighted to know that you enjoyed the night views from our hotel. Being located on the upper floors allows many of our guests to appreciate the surrounding cityscape, and we are glad this added to your stay.We also appreciate your feedback regarding cleanliness and will continue working with our housekeeping team to further improve our standards and guest experience.Thank you once again for staying with us. We look forward to welcoming you back to favehotel LTC Glodok in the near future.Warm regards,Andi R - General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing to stay with favehotel LTC Glodok again.We sincerely apologize that your recent experience did not meet the positive impression you had from your previous stay. We are especially sorry to hear about the bathroom cleanliness, including the presence of cockroaches, and your disappointment with our breakfast selection. Your comments have been shared with our Housekeeping, Pest Control, and Food & Beverage teams for immediate attention and improvement.We would also like to clarify that favehotel continues to be managed by Archipelago International, the same hotel group that manages brands such as Aston, Alana, Harper, Quest, Neo, and others. We remain committed to continuously improving our products and services to provide a better guest experience.Thank you for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay in the future.Warm regards,Andi R - General Manager

Response from Property: Dear FriedLND,Thank you for taking the time to share your feedback regarding your recent stay at favehotel LTC Glodok.We are sorry to learn that your experience did not meet your expectations and that you felt it was below the standard you have experienced at other favehotels. We sincerely apologize for the disappointment.Your comments have been shared with our team for review, as we are committed to improving both our service and facilities to provide a better guest experience.Thank you for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more satisfying stay.Warm regards,Andi R - General Manager

Response from Property: Dear valued guest, thank you for staying at favehotel LTC Glodok and for leaving such a valuable review. First, we sincerely apologize for the very uncomfortable experience you had due to the cockroach issue in the room and the condition of the bedding. We are also deeply regretful that you were so disappointed that you were unable to fully enjoy your 3-night, 4-day stay and had to move to another hotel. While we appreciate your positive feedback regarding the friendliness of our staff, the fact that the cleanliness and maintenance of the room fell far short of your expectations is an area we must improve upon. We will share your feedback with relevant departments and professional pest control agencies to further strengthen room inspections, cleanliness management, and pest control measures. We sincerely apologize once again for the inconvenience and thank you for your valuable feedback. Thank you. Andi R - Management Team

Response from Property: Dear Respected Sir/Madam, Thank you for taking the time to give us a perfect review and rating of your stay with us. We are very pleased to know that you felt comfortable with the cool condition of the room and that the air conditioning setting that was turned on before arrival can provide more comfort without having to wait for the room to cool down. We do strive to provide a practical and pleasant stay experience from the moment guests first enter the room. Your positive comments are a motivation for our entire team to continue to maintain the quality of service, facilities, and comfort that we provide to every guest. Thank you for the trust that has been given to us. We look forward to welcoming you back on your next visit and providing an equally pleasant stay experience. Warm regards, Andi R - General Manager

Response from Property: Estimado/a Sutra Mentah,Muchas gracias por hospedarse nuevamente en favehotel LTC Glodok y por compartir sus comentarios con nosotros.Nos alegra saber que disfrutó de las buenas vistas, la ubicación y el servicio brindado por nuestro equipo. Sin embargo, lamentamos sinceramente que la limpieza no haya cumplido con sus expectativas y, especialmente, que haya encontrado el mismo inconveniente durante su segunda estancia.Tenga la seguridad de que hemos compartido sus comentarios con nuestro equipo de Housekeeping para reforzar nuestros estándares de limpieza y realizar un seguimiento más riguroso, con el fin de mejorar la experiencia de nuestros huéspedes.Agradecemos sinceramente su valiosa opinión y esperamos tener la oportunidad de darle la bienvenida nuevamente para ofrecerle una estancia mucho más satisfactoria.Atentamente,Andi R - Equipo de Gestión

Response from Property: Yth. Bapak Eka Agusti Setiawan,Terima kasih banyak atas penilaian sempurna dan ulasan positif yang diberikan kepada favehotel LTC Glodok.Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap serta menikmati area parkir yang luas. Terima kasih juga telah berbagi informasi mengenai lokasi hotel kami yang berada di lantai atas, semoga dapat membantu tamu lainnya.Apresiasi Anda menjadi motivasi bagi seluruh tim kami untuk terus memberikan pelayanan terbaik kepada setiap tamu.Kami berharap dapat kembali menyambut Bapak pada kunjungan berikutnya di favehotel LTC Glodok.Salam hangat,Andi R - General Manager

Response from Property: Yth. Bapak/Ibu MyNata,Terima kasih banyak atas penilaian sempurna dan ulasan positif yang diberikan kepada favehotel LTC Glodok.Kami sangat senang mengetahui bahwa Anda kembali mendapatkan pengalaman menginap yang menyenangkan. Terima kasih atas apresiasi terhadap pelayanan tim kami yang baik, ramah, dan cepat. Ulasan seperti ini menjadi motivasi bagi kami untuk terus memberikan pelayanan terbaik secara konsisten.Kami berharap dapat kembali menyambut Anda di favehotel LTC Glodok pada kunjungan berikutnya.Salam hangat,Andi R - General Manager

Response from Property: Dear Our Valued Guest,Warm greetings from favehotel LTC Glodok.Thank you for taking the time to share your feedback and for your positive overall rating. We are pleased to know that you still found your stay generally good and appreciated our service and facilities.However, we sincerely apologize for the issues you experienced, particularly regarding the presence of small cockroaches and the condition of the blanket sheet. This is certainly not the standard we aim to provide. Please be assured that your feedback has been taken seriously and shared with our housekeeping and pest control teams for immediate improvement and stricter inspection.We also appreciate your comments regarding the location, and we understand that it may not suit every guest’s preference.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.Warm regards,Andi R - General Manager

Response from Property: Dear Our Valued Guest,Warm greetings from favehotel LTC Glodok.Thank you for choosing to stay with us again and for sharing your feedback. We truly appreciate your continued trust—being your third stay means a lot to us.We are pleased to know that our location continues to support your business needs and that you found good value with the breakfast package. At the same time, we understand your point regarding access and how the hotel is situated, which may be less convenient for some guests. Your feedback is well noted, and we will continue to improve our guidance and assistance to make arrival and movement easier.Thank you once again for your support. We look forward to welcoming you back for your next stay.Warm regards,Andi R - General Manager

Response from Property: Dear Krisna Oleh Oleh,Thank you for taking the time to share your feedback regarding your recent stay with us.We sincerely apologize for the unpleasant experience you encountered, especially regarding the cockroach issue in the room and the service that did not meet your expectations. This is certainly not the standard of cleanliness and hospitality we strive to provide.Please be assured that your comments have been shared with our housekeeping, pest control, and service teams for immediate attention and improvement.Thank you for bringing these matters to our attention. We value your feedback and sincerely apologize for the inconvenience caused.Warm regards,Andi R - General Manager

Response from Property: Dear Heu Jen Ying,Warm greetings from favehotel LTC Glodok.Thank you very much for your outstanding rating and for sharing such a wonderful review. We are truly delighted to know that you absolutely loved your stay, especially our welcoming staff, spotless room, and comfortable bed.We are also glad that our convenient location and the availability of the FamilyMart downstairs made your stay even more enjoyable and practical.Your kind recommendation means a lot to us and motivates our team to continue delivering excellent service to all our guests.We look forward to welcoming you back again in the near future.Warm regards,Andi R - General Manager

Response from Property: Dear Guest, thank you for choosing to stay and for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. Regarding your concerns about odors, outdated facilities, hygiene, noise, and the cleanliness of room amenities, we have carefully noted them and will immediately forward them to the relevant departments for inspection and improvement to enhance the overall accommodation quality. Regarding drinking water, in response to environmental protection principles and to reduce the use of single-use plastic bottles, our hotel has bottled water dispensers on each floor's guest room corridors for guests to use free of charge. We sincerely apologize for any inconvenience caused if this arrangement was not clearly explained to you during your check-in, and we will strengthen the explanations at the front desk and in your rooms. Your valuable feedback is very important to us and will serve as an important reference for our continuous improvement of services and facilities. We sincerely hope to have the opportunity to serve you again in the future and make up for this shortcoming with a better experience. Sincerely, Andi R - Hotel Management Team

Response from Property: Dear Our Valued Guest,Warm greetings from us, and thank you very much for sharing your outstanding review and for awarding us a perfect 10/10 score.We are delighted to know that you enjoyed our central location, with easy walking access to Chinatown, as well as the cleanliness, service, and overall comfort of the hotel. Thank you also for your feedback regarding our breakfast and the travel time to and from the airport, which we truly appreciate.It was a pleasure having you stay with us. We look forward to welcoming you back on your next visit and providing you with another pleasant experience.Warm regards,Andi R - General Manager