La Quinta Inn & Suites by Wyndham Sunrise

Isha’s hospitality and customer service was great, I recommend this location

Hotel is run down and serious need of a renovation.

I wouldn’t recommend this location, the hotel is a bit run down, WiFi reception is terrible if you aren’t in the center of the building. Went to make a cup of tea and the Hot water was brown out of the machine.

During our stay for the Stanley Cup final on June 24, 2024, at 1:30am, my husband and I were sleeping in our hotel room when we were woken up by the front desk employee knocking on our door, who then told us we were in the wrong room. The employee proceeded to unlock the door and turn on the lights, accompanied by a stranger claiming that we were in his hotel room. Thankfully, at this point, my husband got up and dressed to find out what the fuss was about, and the lady couldn’t enter our suite fully due to the deadbolt keeping the room closed off. My husband accompanies them downstairs to verify his identity and prove that we were in fact the correct guests in the correct room. Turns out the other guest has that same room number rented out by their sister location down the street. This is not a hotel that has remote check in, so not sure how this occurred in the first place. I’m bothered by the fact that the front desk person didn’t verify the guest’s identity, and then proceeded to blindly trust the stranger’s claim and open the door to our room in the middle of the night. At the very least, the ID could have been verified against the name on file for the room rental, and we wouldn’t have been woken up and frightened in a foreign country. I feel like this was a huge violation of our safety as a hotel guest. Following this incident, I did not sleep well the following night of our stay as a result of being frightened of this occurance happening again. When I asked to speak to the manager the next morning, I was met with resistance and told to come back tomorrow, to only speak to a senior desk person, who couldn’t do anything about it. I am not the person to post reviews, but I am genuinely concerned about the service provided here, and would not recommend this hotel to anyone for its lack of guest safety and security. Please avoid at all costs.