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MainStay Suites Northbrook Wheeling
3.7/582 Reviews
I chose to stay at Hawthorn Suites by Wyndham in Wheeling, Illinois for two several month long term stays between 2018 - 2020, as well as some short term stays during that time. The facility was clean and comfortable, even early 2020 when amenities were limited due to Covid. There were customer service difficulties with the front desk manager, Rosa. However, the one consistent professional was the Director of Sales and Marketing, Sharon Cornelius-Iles. Sharon was consistently the one with whom I went to with any problem, as she would not only resolve any issue but she would always be professional and pleasant. When a customer stays at a hotel long term, the type of customer service that Sharon provides makes returning an easy decision and those dollars add up. In returning to Wheeling for another anticipated year long stay, beginning January 9, I called Sharon, only to learn that Wyndham has sold Hawthorn effective December 29. I am looking for another hotel. Sharon is that much of a positive impact to the customer and a significant lose to Wyndham and that hotel. Peggy Rudzinski

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