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The Wilderness Hotel
3.6/567 Reviews

The Wilderness Hotel

Wilderness|1.67km from Dolphin Point
Our family stay in this hotel would have been spectacular if it wasn't for the rotten attitude of the hotel manager named Galen. We appreciated everything about this establishment until we had to encounter her. After she sent her staff to go knocking around guets rooms after 22:30 to find out if any of us had ordered a certain meal that some guest did not pay for, so that they could cash up and go home. We were fast asleep when they knocked as we planned to sleep early for our early morning flight with a 6:00am departure. They knocked to wake us up to ask us something we had no clue about just to apologize after and leave, and none of us would sleep after until 01:00am. When confronted her to ask her why she sent people to wake us and to express our frustration she did not show any remorse or accountability for her decision and simply told us there is nothing she could have done, she needed to know. When asked for camomile tea she laughed in our faces and said they don't have any and there's nothing they can do to help us after having woken us up, and walked away leaving us standing there. We paid money to ensure peaceful and comfortable night sleep only to be woken up for something that had nothing to do with us and got a stinking attitude in return. Totally unacceptable! Moreover she had prior promised to make us breakfast packs and have them sent to our room for the next morning for our early departure and we never saw those. Very poor and disappointing management.

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Top rated hotels in Wilderness

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The Wilderness Hotel
3.6/567 Reviews
Our family stay in this hotel would have been spectacular if it wasn't for the rotten attitude of the hotel manager named Galen. We appreciated everything about this establishment until we had to encounter her. After she sent her staff to go knocking around guets rooms after 22:30 to find out if any of us had ordered a certain meal that some guest did not pay for, so that they could cash up and go home. We were fast asleep when they knocked as we planned to sleep early for our early morning flight with a 6:00am departure. They knocked to wake us up to ask us something we had no clue about just to apologize after and leave, and none of us would sleep after until 01:00am. When confronted her to ask her why she sent people to wake us and to express our frustration she did not show any remorse or accountability for her decision and simply told us there is nothing she could have done, she needed to know. When asked for camomile tea she laughed in our faces and said they don't have any and there's nothing they can do to help us after having woken us up, and walked away leaving us standing there. We paid money to ensure peaceful and comfortable night sleep only to be woken up for something that had nothing to do with us and got a stinking attitude in return. Totally unacceptable! Moreover she had prior promised to make us breakfast packs and have them sent to our room for the next morning for our early departure and we never saw those. Very poor and disappointing management.
Cinnamon Boutique Guest House
4.7/541 Reviews
Had a really lovely 6 night stay at Cinnamon Boutique Guest House. All the staff were so friendly but very professional. They could not do enough to make your stay with them a memorable one. We had a huge room with very big bathroom. The bed was really comfie too and it was lovely to have a fan and AC in the room. The breakfast was delicious and the recommendations for restaurants in Wilderness were all very good.
The Pink Lodge on the Beach
4.2/543 Reviews
Wonderful location towards the eastern end of the magnificent Wilderness beach with superb views over the ocean from the rooms and breakfast area. I found the sound of the surf at night very therapeutic. Location is a couple of minutes drive from the village that has a selection of good restaurants. The breakfast and service here is outstanding. Good parking facilities and very friendly staff all added up to a very enjoyable stay.

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