The Winchester Hotel and Spa

Sadly I can't tell you how it was. Despite a friend being taken in to hospital over 24 hours before trip amd therefore having to cancel. I was not allowed to cancel or even postpone. Shame as now I'll never go back there due to this. Or use trip

The lady at the front desk was very friendly and a very warm experience.

Lovely hotel and spa . Only let down was the car park attached to hotel only has one way in , no exit very very dangerous there was four of us grid locked inside it. Lucky we were all good drivers and managed to exit . There is a public one outside , but hotel car park is very limited and dangerous hardly any room inside , weird old shape and reverse driving more than forward . Hotel are cash less and there attitude was.... ah na , sorry cashless system . Shop up road. that's all they could offer don't give a dam how you park. Also took 160 deposit and will return sometime after. At later date. That was the real letdown reception staff.. .. not my problem attitude was poor. While the people that did get in hotel carpark was lucky to pay at reception off there deposit. Such poor service for such a lovely hotel. Apart from that the rest good.

Very nice and comfortable place, great spa and breakfast in bed!

Great hotel, short walk to town centre to see all the wonderful historic sites. Spa was lovely with sauna, seam room, relaxation room, jacuzzi and small pool. Dinner was delicious, room and bed comfy, slept really well. Wouldn't hesitate to use on any return visits.

Good location, clean and friendly helpful staff. Hotel carpark only has room for about 20 cars, with a council run carpark at the front both of which are chargeable, it would help if the hotel could come to some arrangement with the council so that you don’t have to constantly worry about topping up your ticket. Chose this hotel for a celebratory weekend away because of location and spa, unfortunately the only thing working properly was the sauna. The pool was freezing, steam room and jacuzzi broken down so the relaxing pamper weekend wasn’t to be. Apparently this has been an ongoing issue but guests are not for warned in any manner, the 1st you know about it is when you walk into spa and see the notices. No email, no warning at check in = bad customer service, lots of other guests also unhappy regarding spa! Which had I have known, I would have booked elsewhere for a fully working spa. The hotel is undergoing refurbishment, so lots of noise when arrived on the Friday ( again no notice this was happening when booking) thankfully it didn’t continue over the weekend. While the rooms look very nice, attention to detail is lacking. Wardrobe area, rails to low that everything creases at the bottom, iron and board in wardrobe so hangers have to go at an angle, shelf in top is large so could have done with rails going a couple of inches higher. Bathroom, clean with a nice shower. Seats in seating area are so uncomfortable to sit on for any length of time, so you have to sit on bed, not ideal. Only hook is in the bathroom, thankfully weather was dry otherwise there is nowhere to hang wet coats etc. Room service, whilst the food was nice and hot we ordered 2 meals but only got one set of cutlery, again attention to detail. I would possibly visit again, but only once the refurbishment has finished and spa fully working

We had a 3 night stay. Was very nice, good location for wandering into town (about 10 mins walk). Nice little gym, didn’t end up using the spa, but that looked nice too. Room was comfortable, staff was very friendly and helpful. Had one dinner and one lunch at the hotel which was very tasty.