Guest User
May 24, 2024
I took my wife to this lovely hotel to celebrate her 60th birthday. After checking in, we went straight to our room, but as soon as we entered the room, we knew they had given us the Standard room, rather than the Club King we had ordered. Went back downstairs, and spoke to the most helpful Gabriel on reception. I asked him if there was availability in Superior, and I'd happily pay the difference, as my wife is unwell. He had a look on his system and said Room 35 is available from the next day, and he gave us the upgrade free, despite offer to pay. What a Godsend amd a huge thanks to Gabriel. Also, a big shout out to Marcus the GM, who arranged to have our luggage moved from the first night room, to our new room, whilst we were out on our cruise. If I'm being honest, I didn't particularly enjoy the evening meals, although the breakfasts were your normal good fayre,....but that didn't matter to us, as we ate out, and like most hotels, was there for us to bang our heads for the night and get breakfast, before heading out on our next adventure. Once again, big thank you to Marcus, Gabriel and Staff, for making us most welcome in the stunning Lake District.