Ramada by Wyndham Windsor Locks

I don't understand this hotel. It wants to be grand, and look to be renewing it's interior and rooms, but its grand lobby just look so sad and empty in its present state. I feel really sad for the operator. A concert was going on the day we stayed. It took a long time to check in. We were kindly given a room away from the loud concert. But this place really takes a lot of navigating to get to from the lobby, down some weird corridor space linking to annex of the building. No elevator. Very sad, cold breakfast. Middle of the night, drunk people knocking on our door talking nonsense. Last straw for Wyndham franchise for me; I have stayed at some great Wyndham places before, but it's just not synonymous to quality any more.

We had reservations for 11/- 11/5. We showed up on 11/3 hotel was closed. After many phone calls, the person said that they called me on 11/2 and left a message that the hotel was closed?? No email no anything else. No let me help you secure a new reservation. The manager was cold, no apathy. Had to spend double on new reservations.

Super friendly staff. Comfy rooms. Stay here often.

Pros - No Bed Bugs, Cold AC, staff is good, the TV does have a good selection of channels but it’s not a smart TV Cons - Bathroom door got stuck and the swat team has to break it down every time you wanna open it, the front door lock didn’t work, the bathtub was kind of gross and had no stopper and a lot of mildew, the bed creaked a whole lot, the room we booked several months in advanced wasn’t actually available and we didn’t get a single dollar for getting put into a different room, the pool was peeling and kind of just old and needs renovation and when it rains it drips into the pool, the Wi-Fi barely works, shower stopped having hot water the last 2 days

The hotel was great. My only issue was the room was not that clean. The staff were great. The hotel is not far from the highway and near to a lot of places to eat and Shop. The bed and pillows were comfortable. Although there was a big wedding in the hotel, we stayed on the other side and had a good night sleep. The pool was open and my kids enjoy a lot.

Staff were wonderful, property could use some updating.

I liked how the room was spacious n a couch n TV with lamp stand n coffee table ,and king bed was BIG only thing i didnt like was the pool should of been warmer😔

The water was ice cold. Could not take a shower. The water heater was not working. Slept awful.

Had to request towels and toilet paper - staff was excellent - was a busy weekend - no maid service for my room