Winnersh Hotels with Wi-Fi

Lovely hotel. Service and staff excellent. Although hotel is in a commercial area, it is right next to Winnash Triangle station ( 5 min walk) where for £4 off peak return ticket, you can travel the 6 minute journey into Reading. The station is in the centre of Reading high street. Highly recommend Spa and treatments. Great stay.

In March 2021 I made a reservation at this hotel for February 2022. At the end of November 2021 I received a cancellation notice. There was no explanation why, so I waited 2 days to see if one came. It didn't, so I contacted Hilton customer services to tell them I hadn't cancelled it and I required it to be reinstated. Hilton replied saying they had forwarded my message to the hotel and I should expect to receive a response within 3 days. No response was forthcoming so I had to contact Hilton customer services again. The hotel did eventually respond, more than 4 weeks after I was told they would. The response was not satisfactory. They said they had cancelled my booking because they had accepted other bookings instead, presumably more profitable for them than mine. They offered compensation of 1 free night at an unspecified date in the future. This was clearly not sufficient to cover the immediate extra cost of rebooking the entire stay elsewhere, so I rejected it and told them I required them to pay the full extra cost of alternative accommodation and some modest compensation for the inconvenience they'd caused. The hotel said they would make alternative arrangements for me, but then failed to respond to subsequent e-mails on the subject, despite me getting read receipts confirming they had received them. I had to contact Hilton customer services yet again to get the matter resolved.

My best choice ever to book Mayfields, I fully understand now why Mayfields gains all consecutive awards & get highest rating in Trip advisor. Paul & Lesley are excellent hosts, rooms are comfortable & clean with decent decoration. Hot shower relaxed my day of journey. Impressive & marvelous breakfast, warm & excellent hospitality….. I recalled we were running late on my son first day school, I don’t know driving, the only way going to school is by foot. I’m too nervous since it’s only my 1st week in UK as well as my son 1st day school, I’m not sure if my walking direction to school is accurate or not, the only thing on my mind was not to be late to school ….. Lesley was so kind and helpful, she initially offered me a ride, I still remembered she wore her apron to drive me to school, she is really my angel and saved my life, my son 1st day school was excited but smooth! We have already decided to stay again at Mayfields for 2-4 weeks more before we got settled in mid Feb. Thank you Lesley & Paul!