Residence Inn Winnipeg

House keeping sucks and needs to get it together. I prefer to Stay where they clean daily and on time. Not make excuses for not showing up 2-3 days. Unexceptable. A manager i spoke to was kind and helpful. She tried to resolve the concern. Its happened everytime i stayed at the hotel

Spacious for our family, we love the swimming pool! Great for my little ones. Will come gain for sure. Nice full kitchen area too!

Our family of 4 stayed at the Residence Inn by Marriott Winnipeg in early September 2023. We stayed in a 1-bedroom King suite. The hotel was clean. The bed was comfortable. The complimentary breakfast was good (eggs, meat, waffles, yogurt, fruit, oatmeal, juice, etc.). The pool was fun for my kids; the water slide is fast. We did not use the gym. There was always plenty of parking space. The hotel location is safe and within driving distance to several restaurants. There was a noticeable multicultural vibe (customers and staff) at the hotel. Since we are a bi-racial family, that was fine with us. No problems here. I recommend this hotel.

Very nice hotel. Clean and large room. Nice breakfast and coffe area. Pool is fun for the kids. We would stay here again.

Nice

My husband and I booked a one night “staycation” at the Residence Inn by Marriott for our 1 year Wedding Anniversary which was completely destroyed. When we arrived and tried checking in we were advised our credit card was declined. We had a set limit of $500 set on our MasterCard for our trip which should have covered a King suite plus $100 security/damage deposit and taxes. Shocked, I demanded a breakdown of the charges they were attempting to charge. The front desk staff member stated there was two transactions, one was $320 which cleared (cost of the room is what we understood) and $200 PLUS “room and taxes”. According to the front desk staff the $200 was for security/damage and would be refunded after our stay. We then asked if the $320 was the cost of our room and taxes, why we were being “taxed” a second time on the security/damage deposit. We also exclaimed that the security/damage deposit seemed very high. We had stayed in multiple hotels (4 hotels across Canada) in the past year and none had charged more than $100. The staff member seemed confused and kept repeating that the room plus tax was a total of $269. When we explained that we were not advised of this on booking and could not afford this unreasonable security/damage deposit, the staff member offered to get a Manager. The Manager walked out with an attitude and continued to argue that no hotel charges less than $200 for security/damage and mocked me by making faces. He treated us like second class citizens and didn’t care that our first wedding anniversary was being completely destroyed. It’s a day you can’t relive. I walked out in tears adding a few choice words for the “worst hotel EVER!!” Thankfully a better and more classy hotel was willing to do everything to salvage our night. Hilton Hotel at the Airport is not only a 4 star hotel but charged only $100 security/damage. Our total charge for a 1 bedroom king suite WITH taxes and security came out to less than the $320 the Residence Inn charged on our credit card and they NEVER tried taking out secondary charges equally double the hotel stay cost. Also, the manager insisted that the credit card company would automatically reverse the $320 charge if we called them which was completely untrue. We had to take out a temporary increase to book the new hotel. The credit card company said the $320 was at the Residence Inn’s bank on hold and they can’t recover it for 5-10 business days. I wonder if Marriott makes some good interest on that held rip off cash?!? This hotel should be investigated! Do NOT stay there. Other negative reviews have stated all kinds of strange “damage security” charges of differing amounts. Nowhere on the hotels website does it state is policy or amount they charge for security. It is also noted stated when booking and no confirmation of booking e-mail provided with breakdown of costs.

everything was so wonderful, the staff and your guests were all very hospitable