This is a brand-new hotel in a stunning location which should be great. Instead, my family and I had a truly terrible experience from the first moment there. Don't stay at this property unless you're prepared to deal with frustration and disappointment. The hotel was nowhere close to full during our mid-week stay, yet our rooms were not ready at check-in, and the staff rudely evaded my questions about when we'd be able to have access. (This isn't a small matter when you're trying to manage increasingly tired and frustrated kids.) The property advertises an ”arrivals/departures lounge” where you can change/shower/etc. before you check-in or after you check-out, but it wasn't ready during our stay. (Of course, there wasn't anything to indicate that it wasn't open yet, and the doors were unlocked. I only figured out that it wasn't open when I tried to use the lockers inside and asked a pool attendant why the lockers weren't working.) Once we finally had access to our connecting rooms, they were a major disappointment, both in quality and layout. The connecting doors were on springs that automatically, so we had to jam bath towels in the doors to keep them open. (What's the point of having a connecting room for kids if the doors to the parents' room automatically close?) The quality of the furnishings and hardware in the room is far below what you'd expect on a property that advertises itself as a luxury resort. The vinyl flooring was not installed properly and was bubbling up at the connecting doors. The button to toggle between bath and shower operation fell off when I grazed it with my hand. There was still painter's tape all over the inside of the connecting doors -- nobody had bothered to take it off. Quality control was non-existent. Perhaps more importantly, it seems like nobody put much thought into getting the details right at this place. The only trash can in the bathrooms is tucked into the commode -- there isn't one near the sink, where it's needed most. In two bed rooms, there's a large circular table in the middle of the room between two beds, which is easy to trip on when the room is dark and impedes the flow of the room. The lobby and front entrance to the property is on the third floor -- but there's no sign in the elevators telling you that, and only the first floor is marked with a star (which, of course, usually denotes the building's main exit.) The service was no better. In the morning, we had an early reservation for a Disney breakfast, so I tried to call down twice to have the valet bring our car to the front. The hotel's phones weren't working. I tried calling the front desk from my cell phone -- still, not working. We then went downstairs and told valet in person to bring our car around, and we had to wait several minutes for it. In the meantime, I told the front desk attendant that the phones weren't working, both on the inside phones and when calling from my cell phone. He dismissively told me t
Excellent
126 Reviews