2-Star Hotels in Winter Haven

My husband and I were UNLUCKY enough to have lived at the Winter Haven Gardens for 3 months. The staff there are ignorant and DO NOT KNOW HOW TO TREAT A GUEST. We were very disappointed in the front desk employees down to the maid service. The management (if you can call them that) have a long way to go and more to learn just to bring them up to be polite and helpful. If any of the management there worked for me, well let's just say they would never work for me. But your management is only as good as the owner and his willingness to pay for good help. Your management should set the pace and the atmosphere of the hotel. The management, especially the head of the maid service and dining room, is the worst of all of them. She gets into everyone's business, even the guests. They never had.any clean towels or clean linen. I ended up buying my own. The washers and dryers there are filthy and leak water. Most of the washers take your $2.50, and the machine never turns on. It was hit or miss with the dryers too. And don't think you're going to get a quarterback when you lose it, because the front office will tell that the sign says that you wash at your own risk. I thought that sign meant that if your laundry was stolen, they were not going to be responsible. But I guess that's a sign with many meanings!! The room was nice and I kept it clean. I did a much better job than the maids did. But if I were getting paid the money that they are getting paid to do that job and work for nasty people, then I would not care about the job that I did either. There are too many dogs there. The room had a wet dog smell about it when we first got there. And our No Smoking Room smelled like they hadn't taken the curtains down to wash since the day they were hung. The bedspread smelled like smoke too. There was trash in the breezeway and on the weekends, the team would pile up outside of the overstuffed trash cans all around the property. The management Do Not Know was ice was. You can not get a piece of ice anywhere in that hotel. They have several ice machines in the breezeways, but not one of them works, kind of like the washing machines there. This is a terrible place to go and stay. Their prices are high and the quality thereof everything is low. If you want to go to a decent hotel, then go next door to the Howard Johnsons Hotel. At least they are still run by Americans......

Hotel location is good. It is less than three miles from Legoland, Florida. It is more convenient to drive there. When we checked in, we just caught up with the renovation of the hotel door, the construction was noisy, and the surrounding environment was average. There is Wal-Mart near the hotel, and there are many places to eat. We didn't go to a steakhouse next to it but the decoration was good and very close. There was a Chinese buffet in three minutes by car, and we had dinner. The doorway is a big road, traffic is busy, a bit traffic jam.

Facing the wall of Legoland, the transportation is convenient. The room is large, but in disrepair for a long time, the room smells of musty. The swimming pool is huge. Have a simple breakfast. The front desk service varies from person to person. The eldest sister who checked in was average, and the elder sister who checked out was very nice. The price is close to the people, so there is nothing to complain about.

DO NOT WASTE YOUR MONEY HERE!!! I'm very disappointed with this hotel!! The pictures on the listings are very misleading!! It wasn't as advertised AND there were other issues as well! To start with its old and that's fine but dang, at least do some repairs/updates!! The lace curtains looked like the ones they originally hung when it was but in the 80s! Instead of buying them or hemming them to fit the windows, they're just wadded up on top of AC unit. The blackout curtains had holes in them! Here's the order issues: 1) one listing said indoor pool and hot tub and there wasn't either 2) we checked in on Wed - took 30 min to do so then on Thursday the key wouldn't work - housekeeper said it's bc I had it by my phone which it wasn't at any point (the key stayed in my wallet in my purse, the phone in my hand or pocket!) ... I went to the front desk to get a new one and they said it was deactivated bc we were a ”no show” in the Computer 3) Friday morning around 830 housekeeping comes barging into the room without knocking and asked why we were in there (duh!) then proceeded to tell us again we were no shows 4) room was dirty - glass rings on table, soap or toothpaste scum running down side of tub, 2 inches of dust on floor lamps 5) outdoor pool Dimly lit (only pool light was at steps and it gave about 5 feet of light) felt very unsafe out there - we only stayed 5 minutes - which was disappointing to my granddaughter 6) only 1 elevator worked and was on other side of property 7) Some staff/security didn't give us a feeling of being safe. The owner/managers response was ”it's hard to find good help” then went back to typing on the computer. I know it's a cheaper hotel and I didn't expect it be the Ritz but c'mon!!

BEWARE this place is not what you see online. SEE PICS BELOW. It was gross almost didn't stay, we're exhausted. Thank God I bring my own stuff. The handle to the toilet broke off and they had someone come in the room at 8:00pm with 2 small children to almost 9:00 pm to fix it. I WAS CHARGED $10 FOR A WASH RAG THAT I DIDN'T USE. I BRING MY OWN FOR SANITARY REASONS. Imagine if this happens to every guest? Hmm I'll be getting in touch with Trip, HJ and Wyndham.

Located in Winter Haven, Budget Inn Winter Haven is within a 5-minute drive of Winter Haven Hospital and Theatre Winter Haven. This motel is 2 mi (3.2 km) from Chain of Lakes Park and 2.1 mi (3.4 km) from Sertoma Park.Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a picnic area.Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 23 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include desks and microwaves, and housekeeping is provided daily.

For the price you can’t beat it! This is an older single story motel with all rooms opening to the outside. No breakfast is provided, but it did appear they have coffee in the morning. Front desk and housekeeping staff were very friendly! *Note* Housekeeping begins their rounds early (8am)! My room was huge, even with a king bed. You could easily fit a Queen blow up mattress on the floor. The room was clean but could use some detail/deep cleaning in the harder to clean areas. The bed was mediocre in comfort - not as hard as the floor but by no means soft either. The king mattress was too large for the base so it hung over one side a bit and made it so you couldn’t really sleep on the edge of that side of the bed. The pillows were flat & lumpy. However, I slept great all 4 nights. Cable tv is provided. The shower is great - spacious with super hot water very quickly. The shampoo & lotion smell good. The entire flooring in the room is tile. The desk chair was surprisingly comfortable! I’d buy one for home if I knew where they got it. The mini fridge worked very well! My small bottle of water froze just a little bit. A microwave is provided in the room too. It’s a quiet area (unless a diesel vehicle is parked nearby & starts up before you are awake). Race Trac is within walking distance for snacks, lunch, & ice cream. I’d stay here again. As the title states, it’s a great value for the area. If you are “picky” or expect perfection, this is not the motel for you.

My sister and I went to visit my aunt that has dementia. We were very impressed with the cleanness and the excellent customer service. The kitchen lady was awesome and complimented us and the front desk person called and set me up on the awards program. It was a wonderful experience. Thank all of the workers at the best western in winter haven.

I stayed there for hurricane Ian. I was very impressed at how welcoming the staff was. All the staff did a amazing job for my entire stay. The hotel is very clean and maintained. Overall a wonderful stay.

The room is very clean, and ice water and oranges are provided every day🍊