My interaction with the front office manager, Capri, was extremely disappointing. Her rude demeanor and eye-rolling towards guests was unacceptable, especially considering her role as the front office manager. When my husband and I arrived at 1pm to check in, she was dismissive and unwelcoming. However, the housekeeping manager we encountered later was a breath of fresh air. She was attentive to our needs and promptly provided us with extra towels. Unfortunately, we were surprised to see Capri and other Carboni's staff members socializing and having drinks at the bar later that evening, which we found unprofessional. This experience has left a negative impression, and we are unlikely to return.