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Popular Best Western® Hotels in Wisconsin Dells

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Best Western Ambassador Inn Suites

Best Western Ambassador Inn Suites

3.8/5102 Reviews
A day before the trip I got an email from the hotel saying how excited they are for our stay, attached was also our payment. However the payment went up in charge $20 from when I first booked. I’ve worked at a Best Western for 4 years as well as my mom had for 15+ and is now part of corporate. When I told her this she was very upset as was I. I called the hotel and they told me I needed to call Google to talk about my payment. You can’t contact Google for a hotel room but I was told that to get off the phone. I called customer service and they told me that what they told me was wrong and that they changed the price seconds after I booked the room and they aren’t sure why. My mom later called the hotel back, asked for the manager and explained what happened. The manger was very nice and helped fix the issue. Hotels can’t change the price of the amount after you have already booked it and they did. We had to stop to fix the issue a day before. That was the worst part about the stay we had. Otherwise the hotel was beautiful, tucked away and super roomy. the staff we spoke to was very nice and helpful. Besides the charge issue, I totally recommend this hotel.

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