We had an excellent 2 night stay at the Talbot, the location is great, the hotel has a lovely ambience, our accommodation was clean, comfortable and well equipped; all the staff were very helpful and we were more than satisfied with all the meals we had. We were made to feel very welcome and we had every intention of making the Talbot our regular hotel of choice when visiting Surrey. That was until 2 notices demanding a total of £200 of parking charges arrived in the post 2 weeks later. We asked the hotel to get the notices cancelled – they only bothered to tell the parking company about one leaving us with a load of hassle trying to sort out the other one. The hotel is upfront and very clear about parking charges so we made sure we followed their rules when checking in and parking (£10 per night) was duly included in our bill. It is very disappointing that the hotel have not apologised, provided any reason for the error, or acknowledged the distress this has caused. Surely, when a hotel includes a large car park and disabled parking as part of their offering, they should take some accountability when it goes wrong, and not shift the blame onto the parking company who wouldn't know who had paid for parking unless the hotel told them. Basically the hotel simply do not care. We will think very carefully about booking this hotel the next time we visit the area.