Hampton by Hilton Wuhan Guanggu First Road

Hampton by Hilton Wuhan Guanggu First Road Reviews

Hampton by Hilton Wuhan Guanggu First Road

No. 16, Gaoxin 6th Road, Fozuling, East Lake High-Tech Development Zone, Wuhan, ChinaView Hotel Details
Hampton by Hilton Wuhan Guanggu First Road
Hampton by Hilton Wuhan Guanggu First RoadHampton by Hilton Wuhan Guanggu First RoadHampton by Hilton Wuhan Guanggu First Road
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Hampton by Hilton Wuhan Guanggu First Road Guest Reviews

4.8/5
Excellent
1572 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(1572)
Positive reviews(1559)
Reviews with photos/video(177)
Delicious breakfast(217)
Friendly front desk staff(214)
Easy to get around(140)
Many amenities(128)
Close to metro(62)
Perfect for business trips(40)
Amazing natural light(18)
Awesome gym(6)
Negative reviews(13)
RayChiou
Cozy Queen Room
Stayed in mai 2024
Friends
4 review
5.0/5
Outstanding
Posted on 23 mai 2024
The experience of staying at Hilton Joy Inn on Optics Valley Road is truly amazing! From the moment you step into the hotel, you can feel its difference. The location of the hotel is very convenient and the surroundings are beautiful. Entering the room, the decoration is warm and elegant, making people feel extra comfortable. The facilities in the room are of excellent quality and easy to use. The service of the hotel is impeccable. Leon, the warm and friendly staff, can always meet the needs of guests in time and make people feel the meticulous care. The food in the restaurant is also full of praise, and every dish is delicious. I enjoyed the high quality accommodation and had a great time here. I highly recommend Hilton Joy Inn Optics Valley Road to all the friends who need accommodation!
Response from Property: "On the journey, there are always unexpected warmth. Here, satisfaction is just an expectation, while touch and surprise are the directions we always pursue. Thank you for your comments. HamptonbyHilton Inn Wuhan Optics Valley has been accompanying you all the way."
Time Traveller123
Superior Double Room
Stayed in juill. 2023
Other
25 review
5.0/5
Outstanding
Posted on 7 août 2023
I stayed here before and was amazed by the service. This time I stayed again and was even more impressed with the service. Leon at the front desk greeted me with a smile and helped me with everything. Even when I needed to apply for Fapiao after a few days, he still helped me. Amazing hotel with awesome service. Highly recommended.
Guest User
Cozy Queen Room
Stayed in mai 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on 9 mai 2024
The hotel is in a great location, next to the subway, and very convenient for travel. The hotel's Tina service is great. She called in advance to understand the accommodation requirements and upgraded the room for free. The room is also good, with complete facilities, clean and quiet, comfortable and livable, worthy of full five-star praise
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Response from Property: Thank you for your recognition of us. The friendship between gentlemen is as light as water. We hope that our chance meeting will leave a deep impression on you. The tea is ready. We sincerely look forward to your visit again. Sincerely welcome, little friend.
Guest User
Deluxe Double Room
Stayed in mai 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on 9 mai 2024
The stay was OK. Anne at the front desk called in advance to ask about the room requirements and upgraded the suite for free. The staff were very friendly. The lighting in the lobby was beautiful at night. It was a very satisfying trip and deserves a five-star rating! 👍
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Response from Property: Thank you very much for your satisfaction and affirmation of our hotel. Satisfying guests is only our starting point, and surprise and touching are our goals. We will continue to work hard and look forward to your next stay. We will provide you with more considerate services. At the same time, we also hope that you can recommend the hotel to more of your friends. Thank you very much. --- Happy Xiaopeng.
Guest User
Cozy Queen Room
Stayed in avr. 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on 16 avr. 2024
Facilities: The hotel is relatively new, and the facilities are in good condition. Hygiene: The hotel is relatively new, so it feels relatively clean. Environment: The surroundings are relatively mature, more convenient, and the hotel environment is also good, better than ordinary four-diamond hotels. Service: I was lucky, and I was upgraded to a suite for free, which is very cost-effective. Dining: The view is good on the top floor, the 22nd floor, and the breakfast is richer than the ordinary four-diamond hotel, and it looks more hygienic, but not as rich as the Hampton Inn I stayed in Guangzhou before.
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6/7
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Hampton by Hilton Wuhan Guanggu 1st Road strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to your visit again!
Guest User
Superior Double Room
Stayed in avr. 2024
Friends
3 review
0.5/5
Posted on 14 avr. 2024
Because of various problems with the hotel, I changed the room after checking in. There were cockroaches in the bathroom. I came with my friends and was called *** by the front desk clerk. Do you say bad things about guests at will? ? I whispered and was heard. Facilities: The room was changed because of facility problems~ Hygiene: There were cockroaches Service: Poor
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Response from Property: Dear customer, hello! First of all, thank you very much for choosing to stay in our hotel. Secondly, we are deeply sorry for the situation and problems you encountered during your stay! We will strengthen the overall staff responsibility business training, improve the quality of related services, and conduct sanitary inspections, disinfection and maintenance of related facilities to solve the problems you reported as soon as possible, and strengthen relevant management to ensure that every guest can get a satisfactory experience. We sincerely hope that you can give us a chance to visit our hotel again, so that we have the opportunity to make up for the previous shortcomings and provide you with better services. Once again, I express my deep apologies to you and look forward to your visit again!
Natandiyelisi
Cozy Queen Room
Stayed in avr. 2024
Business travelers
12 review
1.0/5
Posted on 11 avr. 2024
Don't stay here, the hardware is OK but the software is terrible, the front desk staff has no training, they don't allow customers to send things by express, and ask customers to bring their own things back home.
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Response from Property: Dear guest, we sincerely thank you for choosing to stay in our hotel and sharing your experience with us. We are deeply sorry that your experience in our hotel did not meet your expectations. Your feedback is very important to us, and we will do our best to improve our services. We are deeply sorry about the poor front desk service and improper courier handling you mentioned. We immediately launched an internal investigation on the issues you raised, and will conduct more rigorous training for the front desk team to ensure that they can provide more professional and thoughtful services. At the same time, we will also improve our courier service process to better meet the needs of guests. We sincerely hope that you can consider choosing our hotel again and give us a chance to show our improvement results. If you are willing, we are also very willing to arrange a pleasant stay experience for you. If you have any other questions or needs, please feel free to contact us, and we will do our best to help you.
Guest User
Cozy Queen Room
Stayed in avr. 2024
Friends
2 review
5.0/5
Outstanding
Posted on 6 avr. 2024
Really satisfied, the service is comprehensive, there are toothbrushes and slippers for children, and a lot of mineral water is also given. I will come to Wuhan next time
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Response from Property: Dear guest, thank you very much for taking the time to comment on Hampton by Hilton Wuhan Guanggu 1st Road. Your satisfaction is our pursuit. We will actively adopt your suggestions for improvement. Welcome to visit us again and wish you a happy life!
Anonymous User
Cozy 2-bed Room
Stayed in avr. 2024
Other
2 review
5.0/5
Outstanding
Posted on 6 avr. 2024
Stayed for three nights for business nearby. On the day of check-out, I wanted to check out late. The front desk staff handled it very friendly. It can be said to be the best hotel in Fozuling area. It is only a one or two minute walk from the subway station exit. There is a shopping mall downstairs, where there are simple places to eat and supermarkets. The room is relatively spacious and the view is also good. The restaurant staff are very friendly and enthusiastic, but the taste of breakfast needs to be improved.
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Response from Property: The stress of your journey will disappear the moment you come into contact with Hampton by Hilton. All of our partners have worked hard to create comfortable rooms and delicious meals for you. This is your warmest home. Thoughtfulness, care, friendliness and reliability will be what you feel. We always love you and wait for you to come back again————Warm Hampton by Hilton
Guest User
Cozy 2-bed Room
Stayed in avr. 2024
Family
9 review
5.0/5
Outstanding
Posted on 5 avr. 2024
The hotel service is super good. My son's watch was left in the hotel and they looked for it patiently. It was great. Thumbs up for you 👍
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Response from Property: Dear, Huan Xiaopeng is really happy to receive such a high evaluation from you. Your praise is the infinite motivation of Huan Xiaopeng. Intimate and thoughtful service is the foundation of Huan Xiaopeng. We insist on consistent high-quality service around the world. We believe that we can create value beyond your expectations and become your first choice for business travel and reception of customers. Looking forward to your visit again
Yangweitao1964
Superior Room (2 beds)
Stayed in avr. 2024
Family
4 review
5.0/5
Outstanding
Posted on 3 mai 2024
Very suitable for family living, a very good experience, very good!
Original TextTranslated by Google
Response from Property: Thank you very much for your satisfaction and affirmation of our hotel. Satisfying guests is only our starting point, and surprise and touching are our goals. We will continue to work hard and look forward to your next stay. We will provide you with more considerate services. At the same time, we also hope that you can recommend the hotel to more of your friends. Thank you very much. --- Happy Xiaopeng.
Guest User
Superior Room (2 beds)
Stayed in mai 2024
Friends
6 review
5.0/5
Outstanding
Posted on 2 mai 2024
It was booked by a friend, very good, and a small gift was given
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to comment on Hampton by Hilton Wuhan Guanggu 1st Road. Your satisfaction is our pursuit. We will actively adopt your suggestions for improvement. Welcome to visit us again and wish you a happy life!
Anonymous User
Cozy 2-bed Room
Stayed in mars 2024
Business travelers
2 review
1.2/5
Posted on 25 mars 2024
The experience was average. I stayed in several Hilton Garden Inn hotels when I visited Wuhan. The environment of this hotel is OK. It should be clean as it has just been opened. I called in advance to request a non-smoking room. The front desk said that they all have non-smoking rooms. As a result, the room was filled with smoke and there were ashtrays. If this is the case, they should not claim that they are all non-smoking rooms. I opened the window for ventilation for a long time, but there was still a smell. Later, I can only say that the hotel service is really average,...
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Response from Property: Dear guest, thank you very much for your review of the hotel. We will do our best to investigate the problem you reported and prevent it in the future. As for the problem of odor in the non-smoking room you reported, the hotel has indeed made it smoke-free. Maybe everyone has different perceptions of smell. I look forward to your next stay. If this happens again, you can call the front desk to help you change rooms. I wish you a happy life and look forward to continuous fate and encounters with you.
Anonymous User
Cozy 2-bed Room
Stayed in fév. 2024
Business travelers
3 review
1.0/5
Posted on 26 fév. 2024
I have stayed here several times, but this time the air conditioning didn't work well. The room was still cold even after the air conditioner was turned on for a long time. The service was even worse. I called twice to send something but it didn't arrive.
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Response from Property: Dear guest, thank you for your review of the hotel. I am sorry that you pointed out the problem with the air conditioner. It is really difficult to operate the air conditioner because of the recent rain and snow in Wuhan. Hampton by Hilton Wuhan Guanggu 1st Road continues to create a warm and comfortable living environment for guests, with the highest cost-effectiveness to meet the needs of different guests. Huan Xiaopeng looks forward to your next visit! Love you. --- Naughty Huan Xiaopeng
Guest User
Cozy 2-bed Room
Stayed in fév. 2024
Family
4 review
5.0/5
Outstanding
Posted on 14 fév. 2024
The service is very good and welcoming. The breakfast is very rich. The room is also very clean, especially the bed is very comfortable. After driving for a whole day, I was quite tired and it was quite relaxing. I would like to thank Anne especially. I will choose this hotel next time I come to Wuhan
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Response from Property: Thank you for taking the time out of your busy schedule to review the room! We are very honored that you chose Huanpeng as your stopover among the vast crowd. Here, everyone is our distinguished guest, and every meeting is a fate. May a beautiful life be linked to you, and look forward to meeting you again in the future and creating more happy memories for you! --- Best wishes to your Huanpeng!