Hampton by Hilton Wuhan Qingnian Road

Hampton by Hilton Wuhan Qingnian Road Reviews

Hampton by Hilton Wuhan Qingnian Road

299 Qingnian Road, Wuhan, ChinaView Hotel Details
Hampton by Hilton Wuhan Qingnian Road
Hampton by Hilton Wuhan Qingnian RoadHampton by Hilton Wuhan Qingnian RoadHampton by Hilton Wuhan Qingnian Road
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Hampton by Hilton Wuhan Qingnian Road Guest Reviews

4.8/5
Amazing
2020 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(2020)
Positive reviews(1994)
Reviews with photos/video(570)
Delicious breakfast(342)
Friendly front desk staff(307)
Easy to get around(248)
Awesome amenities(193)
Close to metro(82)
Convenient for shopping(78)
Perfect for business trips(55)
Delicious buffet(21)
Negative reviews(26)
Paul @egoist
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
29 review
3.5/5
Posted on Apr 2, 2024
Is amazing to have ahuge pillar right in between the window.. the water pressure in the shower is low. Their room rate is high among the Hilton or similar standard hotels.
Response from Property: Thank you very much for your comment. In ordinary life, there are daily necessities, crowded commuting and the overwhelming pressure of adults. However, in addition to the thorns that pierce the skin, there are also the poems and distant places that make you dream. In any case, if you are tired or annoyed, you can pass by the Hilton Hotel Wuhan Qingnian Road, drink tea and chat. In the wind and rain, we will always wait for you~ ——Waiting for your happy little friend
Anonymous User
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Mar 27, 2024
This is a neat, stylish and clean hotel. The bedding is very comfortable. The hotel is nearby a shooping mall, 天街,which is convenient for the traveler to have meals. It takes few minutes to access the metro station.
Response from Property: Dear customer, hello! I am your online butler "Huan Xiaopeng. Thank you very much for your recognition and encouragement of our work. Hilton Hampton Hotel aims to provide guests with comfort and satisfaction. We have been working hard and never give up. Huan Xiaopeng's switchboard is online 24 hours a day to serve you. If you have any questions, you are welcome to call the hotel switchboard for consultation at any time! ---- Warm-hearted Huan Xiaopeng
LT
Cozy Double Room
Stayed in Nov 2023
Couples
11 review
3.2/5
Posted on Nov 5, 2023
It was my second time staying in this hotel but it is far disappointed on the service this time. Location-wise the hotel is good, room and facilities conditions are still in good shape, its 5min walking distance to Fanhu metro station and there is also the Paradise Mall next to Fanhu station. There are some shops, bar and club underneath the hotel open air mall. The service was poor this time, we checked in at 2pm without heavy traffic at front desk, as we staying for 3 nights so requested for a higher floor, staff told me no ordinary room available at higher floor but one available with a pillar inside the room, but since the room was dark after seeing then I requested to change to another one, then I was arrange to one with strong cigarette odor, at the end only until the 3rd room would be good but its already almost 4pm, I just wonder why the room couldn't provided at first place. The second incidence was about DND, we for sure pushed the DND button before we left and came back the DND was deactivated and the room was cleaned up, we felt it was ridiculous as we didn't lock up anything in our room, and there isn't any safe inside the room. Luckily the 2nd night Overall the hotel hardware is good at this point but hope the staff could be trained up to handle situations. For instance, when I called and said the room has strong cigarettes odor and would like to change the room, the front desk lady insisted to ask clean lady come up and handle, I was thinking how the cleaner could handle the situation? then clean lady came up and saying to open window and door....I was speechless and call to front desk again before the guy who helped me checked in answered and ensure next room (3rd room) would be good.
Response from Property: Dear guest, hello! I am your online personal butler "Huan Xiaopeng". Thank you for taking the time to review Hampton by Hilton Wuhan Qingnian Road. As the beacon brand of mid-to-high-end business hotel chains, Hampton by Hilton has always been adhering to the hospitality philosophy of service first and quality king. Thank you very much for your valuable opinions on the hotel. The hotel is like a growing child, only you Only after you have given your opinion will the hotel know where the shortcomings are. Since the hotel has been heavily booked recently, there may not be many room types to choose from when checking in, which has brought you a bad experience. We are deeply sorry that we have strengthened our efforts. Regarding employee training, we attach great importance to your feedback and actively solve it. Please continue to pay attention to and inspect Hampton by Hilton Wuhan Qingnian Road. We will definitely make corrections actively. I believe that with your attention, the hotel will be better. Good------Huan Xiaopeng who actively corrects himself
Cherrie Angeles ( The Philippines )
Cozy Double Room
Stayed in Dec 2023
Friends
34 review
5.0/5
Outstanding
Posted on Jan 5, 2024
The place is very good.. 👍 It’s near in the paradise mall and subway station . 🚉 100 percent recommended..
Guest User
Superior Double Room
Stayed in Dec 2023
Friends
2 review
4.5/5
Great
Posted on Dec 20, 2023
Location is quite nice. Although there was several things which decreased our experience of staying at this place: there was no soap in the room; breakfast is sooo mediocre Overall not bad
Guest User
Cozy Room (2 beds)
Stayed in Apr 2023
Family
3 review
4.0/5
Very Good
Posted on Apr 26, 2023
Room was great, very clean, well appointed and very new. The location is also great,close to everything, breakfast was also good. Got upgraded due to Hilton Gold Member, however really no other recognitions. Unfortunately, the service was the let down, reception staff showed no interest, no eye contact, no communication, didn’t tell me where is the restaurant opening hours, inclusions of my room and worst didn’t even tell me where is the lift to get to our room.
Guest User
Cozy Room (2 beds)
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 16, 2023
Lucky
Response from Property: Thank you for your review. Full marks are our long-standing goal and direction. All supporting facilities are in accordance with Hilton Group's unified standards. Of course, our service at Huan Xiaopeng is also very professional. They are all appointed after rigorous assessment through group training. We look forward to your return. Huan Xiaopeng who works hard
Guest User
Cozy Double Room
Stayed in May 2024
Business travelers
34 review
5.0/5
Outstanding
Posted on May 12, 2024
The room is very good, clean, convenient transportation, and the breakfast is great. And the nearby Zhongchenghui shopping district is very delicious😋, there are seafood hot pot buffet, specialty bakery, Sanchushan hot pot, various health teas, etc. The hotel service attitude is also very good👍
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Huan Xiaopeng". Thank you very much for your review. The hotel is equipped with a 3-second fast heating, constant temperature and constant pressure hot water system, a unique superconducting drainage system and Petrov bath products. We hope to provide you with the best bathing experience, so that all fatigue and worries will go away and leave a happy mood! We sincerely provide the best service to every friend. Thank you again for your love for Huan Xiaopeng. Please come home often to visit. I wish you good health! All the best! ------ Huan Xiaopeng dancing with joy
Guest User
Cozy Double Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 12, 2024
The hotel is conveniently located, very close to Hankou Railway Station, one subway stop away and half an hour taxi ride to Wuhan Station. There are two shopping malls nearby, making shopping and ordering takeout very convenient. The hotel also has a rich breakfast, including Wuhan-style hot dry noodles and beef noodles, etc. It is recommended for business and travel.
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Response from Property: The distance between us will change, but my concern for you will not change; the passing years will age, but the sincere friendship will never grow old. The host is really thoughtful, Huan Xiaopeng will definitely do better and better. At the same time, I also thank the host for his support and recognition of Huan Xiaopeng. Huan Xiaopeng wholeheartedly hopes that you will be very satisfied! Muah - the hospitable Huan Xiaopeng.
Guest User
Cozy Double Room
Stayed in May 2024
Couples
6 review
4.0/5
Very Good
Posted on May 5, 2024
The facilities are complete, the room is comfortable, the hedy service is also good, and the buffet breakfast is also OK. The subway station is quite close, about five minutes away, and it is close to Hankou Railway Station, only one subway stop away. Parking is very convenient, all free, you can park at the door, and there are charging piles. There are several barbecue restaurants for late-night snacks at the next intersection of the hotel, which is very convenient and can be reached in ten minutes on foot. The Wansongyuan Food Street on Xuesong Road is also very close, a few kilometers away, with many delicious foods, but it is a bit crowded. It is recommended to take a taxi for convenience. The overall experience is not bad, and I will stay here again next time I have the opportunity!
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Response from Property: Dear little master! Looking forward to your 5-star encouragement. Huan Xiaopeng is in pain and cried in the corner. Looking forward to your return home. We will definitely strive for your 5-star encouragement! I wish you a happy life, healthy and happy every day! ------Looking forward to your Huan Xiaopeng
Guest User
Family Friendly Room (Double Bed)
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel is very close to Hankou Railway Station, and there is also Cha Yan Yue Se next to it. The room is decorated in a way that children like it very much. The hotel is clean and sanitary. There is a gym and laundry room. The breakfast buffet in the morning is also very clean. The service attitude of the staff is also very good. It is very suitable for family travel. Next time I bring my children to play, I will probably stay here again~
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Response from Property: Wow~~~Huan Xiaopeng hasn't received so many beautiful pictures for a long time. Your photography skills are also great! Thank you for your trust in the hotel brand. I hope Hilton Huanpeng can be your permanent choice~ I look forward to taking more beautiful pictures when you stay again. Huan Xiaopeng is waiting for you to come back here! Great Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in May 2024
Friends
4 review
5.0/5
Outstanding
Posted on May 5, 2024
I have stayed here many times. I only stay for a few days every time I come back from studying abroad, so I always book this hotel. I feel that it has the best service among several Hilton hotels. The hotel staff are very polite. The location is also easy to find. The sound insulation is also very good. I highly recommend it.
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Response from Property: Dear guest, thank you very much for your praise, thank you for your affirmation and support for our work. I hope that every day with us can add bright colors to your life and become a beautiful memory between us. I look forward to having a continuous fate and encounters with you - Warm-hearted Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 4, 2024
The reception was warm, the room was clean, and it was basically quiet at night. Although there were not many breakfast varieties, they were all quite exquisite. I recommend the hot dry noodles, which are better than Cai Lin Ji's.
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Response from Property: Huan Xiaopeng also thinks that the front desk clerk Huan Xiaopeng is great, thumbs up! Thank you for your feedback and continued support. Your recognition is the most precious compliment to us. First-class accommodation environment and high-quality service are our consistent goals. Your satisfaction and five-star praise are the greatest encouragement to Xiaopeng. It’s great to have you along the way! - Warm Huan Xiaopeng.
Guest User
Deluxe 2-bed Room
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on May 3, 2024
The front desk lady Hedy is very nice and considerate. She called in advance to inquire about the arrival time and understand the needs of customers. She learned that she was dining with children, so she added WeChat and applied for a free breakfast. She arranged a room on a high floor. Although the hotel floor is not high [covering face], she also prepared children's slippers and toothbrushes for the children when they checked in, which is very considerate. The room hygiene is also good, and the facilities are very complete. The hotel is also equipped with a washing machine, dryer and a small refrigerator in the room. It is very convenient to travel with family. It is a few minutes' walk to Metro Line 2. It is also close to Jianghan Road and Wansong Garden, and it is very convenient to travel. The experience is full marks 💯, and the activities during the May Day holiday are also very meaningful. The children are very happy. I will come to stay here again if I have the opportunity in the future!
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Response from Property: Dear guest, hello! Thank you for your love and recognition of us. We strive to make you leave a good memory of your stay in our hotel. We are honored to receive your praise, which also gives us the motivation to move forward. We hope to have the opportunity to serve you again! ——Looking forward to it, Xiaopeng Huan
Guest User
Deluxe 2-bed Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 2, 2024
The hotel is very good, the overall situation is very good, the sanitary services are very good, the front desk lady Mia gave me a free breakfast, I was very happy! I will come again next time I have a chance to come to Wuhan
Original TextTranslated by Google
Response from Property: Dear customer, hello! I am your online butler "Huan Xiaopeng. Thank you very much for your recognition and encouragement of our work. We have always advocated the business philosophy of "customer satisfaction is the only criterion for testing our service" and provide perfect service to all guests of Huanpeng. "Gold cups and silver cups are not as good as your reputation, gold medals and silver medals are not as good as your praise", Huan Xiaopeng also looks forward to your visit again! - Huan Xiaopeng who always strives for the first place!