China Youth Qiuguo Hotel (Wuhan Guanshan Avenue Optics Valley Software Park) Reviews

Response from Property: Dear guest: Hello! Thank you very much for choosing Xiaoqiu and taking the time to leave a review. Xiaoqiu deeply apologizes for the problems you encountered during your stay and sincerely apologizes to you. First of all, Xiaoqiu is very happy to receive your recognition of our services. This encourages Xiaoqiu and motivates Xiaoqiu to continuously improve service quality. Xiaoqiu will continue to maintain a good service attitude and strive to improve the shortcomings to provide every guest with a more perfect stay experience. The difficult parking situation has indeed caused you great trouble. Xiaoqiu is actively communicating with the property management about the completion time of the underground parking lot, striving to provide guests with a better underground parking environment. At the same time, Xiaoqiu's home also has a ground parking lot with 100+ parking spaces for residents to use. Xiaoqiu will also arrange staff to guide at the entrance to improve the convenience of parking. Regarding the problem of too many people getting on and off the elevator, Xiaoqiu will further communicate with the office building management to optimize the operation arrangements of the elevators, increase the frequency of operations during peak hours, and arrange dedicated guidance to ensure that guests can take the elevator quickly and safely. Regarding the problem of crowded rooms, Xiaoqiu will seriously reflect on it and start making improvements. Xiaoqiu saw that the room was upgraded for free to a light luxury twin room with an area of ​​35 square meters. We will discuss planning the layout of the room, utilizing the space wisely and maximizing comfort. Altruism, change, refinement and pragmatism have always been Xiaoqiu's core values. We will continue to polish our products to pursue the ultimate customer experience. We deeply apologize to you again and look forward to your visit again so that we can have the opportunity to make up for this regret. Xiaoqiu wishes you a happy life!

Response from Property: Dear guests: Hello! First of all, on behalf of all the staff of Zhongqing·Qiuguo Software Park Store, I would like to express my most sincere apologies for the inconvenience caused to you by the use of the elevator during your stay. At the same time, I would also like to thank you for being satisfied with the equipment and services in our room. recognition. We know that as a place of rest for your travel or business activities, a comfortable and convenient service experience is our constant pursuit. However, the problem of long waiting time in the elevator obviously failed to meet your expectations. We are deeply aware of this. Feel sorry. We fully understand the inconvenience and anxiety you may encounter while waiting for the elevator, especially during peak hours when the operating efficiency of a single elevator is indeed difficult to meet the immediate needs of all guests. Your feedback is a valuable source of improvement for us and directly identifies deficiencies in our facility configuration and operational efficiency. Regarding the issue of elevator configuration, when our hotel moved into this office building, it did make reasonable plans based on the estimated passenger flow at that time. However, with the development of tourism and the increase in hotel popularity in recent years, the occupancy rate has increased significantly, resulting in increased pressure on the existing elevators. We recognize that in the face of such changes, we need to be more flexible and forward-looking in adjusting our service strategies. In order to alleviate this problem as soon as possible, we have taken and are taking the following measures: We have included the exclusive use of hotel elevators in the hotel's long-term development plan. In the future, based on the actual situation, we will timely negotiate with the property management and landlords to negotiate for dedicated hotel elevators. Fundamentally improve elevator operation efficiency and service quality. We sincerely appreciate your valuable comments and suggestions on our work. Your voice is the ladder of our progress and the source of motivation for our continuous improvement of services. We sincerely invite you to visit Zhongqing·Qiuguo Guanshan Avenue Optics Valley Software Park Store again when you have the opportunity in the future. At the same time, we also very welcome you to give us more valuable feedback and feedback at any time through the front desk, customer service manager Yuanyuan, etc. suggestion. Every piece of your feedback is an indispensable guide on our growth path. We apologize again for the inconvenience caused to you and look forward to providing you with a better service experience in the days to come.

Response from Property: Dear guest, we are very sorry for bringing you an unpleasant stay experience. We are deeply sorry for the room arrangement problem you mentioned. This is indeed a mistake in our work. Regarding the situation of decoration noise, we will strengthen communication and management with the construction party to ensure that similar situations will not happen again: 1. Clarify the construction time and requirements: Develop a detailed construction plan with the construction party, clearly stipulate the construction time period, and avoid excessive construction time. Construction work early or too late will affect guests' rest. 2. Establish a regular communication mechanism: hold regular meetings with the construction party to keep abreast of the construction progress and possible problems, and take countermeasures in advance. 3. Strengthen on-site supervision: Arrange special personnel to supervise the construction site to ensure that the construction party strictly abides by regulations and takes noise reduction and other measures. 4. Strict contract management: Clarify the responsibilities and obligations of both parties in the contract, and formulate corresponding punishment measures for violations of regulations. 5. Notify guests in advance: When there are construction arrangements, inform guests in advance of the possible impact so that guests can be mentally prepared and provide corresponding solutions. 6. Keep messages flowing: During construction, ensure timely and accurate message transmission between the hotel and the construction party so that emergencies can be handled quickly. We will carefully reflect on the service issues you feedback and make improvements to improve service quality. At the same time, we will provide training to relevant staff to improve their ability to handle problems. We attach great importance to every guest's opinions and suggestions, and hope you can give us a chance to provide you with better services in the future. We sincerely apologize to you again.

Response from Property: Dear guest, we are very sorry for bringing you such an unpleasant experience. We deeply apologize for this incident, which was a management error on our part. The hotel manager's behavior seriously violated the regulations. We have severely criticized and dealt with him, and will strengthen employee training to ensure that this kind of thing will not happen again. We know that the trust and safety of our guests are crucial, and we will use this as a lesson to continuously improve and improve our management. We sincerely apologize to you again and hope you can give us a chance to make up for this mistake. Thank you for your feedback, which allows us to identify issues and improve them in a timely manner.

Response from Property: Dear guest, we are very sorry for bringing you an unpleasant stay experience. We are deeply sorry for the noise issue you mentioned during the renovation. We understand that when you stay in the hotel, you hope to find a place to have a good rest, but our hotel environment does not meet your expectations. The hotel is located in a prosperous location on Guanshan Avenue. Other corporate properties in this building have recently been renovated on the 15th to 17th floors, and the hotel operation has also been affected. We have urgently communicated with the property management and asked them to minimize the impact on our hotel guests during the construction process and strictly control the construction time. At the same time, we will also strengthen the management of hotel rooms to ensure that every guest can have a quiet and comfortable stay. The hotel lobby and the elevator entrance on each floor will provide guests with self-service anti-noise earplugs; if you feel that the sound insulation effect of your room is not good, you can also contact the hotel front desk at any time to provide you with a room change service. We look forward to providing you with a room change service. Provide you with a perfect stay. Regarding the breakfast varieties, we will communicate with the kitchen department and update the optimized varieties for guests every day, hoping to provide you with nutritious and delicious breakfast options. We sincerely apologize to you again, we will take your feedback seriously and work hard to improve our services! I hope you can also give us a chance to make up for this shortcoming. If you have any other needs or suggestions, please feel free to contact us. I wish you a happy life and all the best!

Response from Property: Thank you for sharing your stay experience. We are deeply sorry for your mention of the musty smell in the room. The hotel is a newly opened brand new hotel. All facilities and equipment in the guest rooms are also brand new. The hotel does not have a darkroom. If you encounter a room you don’t like, you can call us at any time. We will provide you with a room change service at the front desk; regarding sound insulation issues, we will check and take appropriate measures to improve the sound insulation effect of the room to ensure that guests can enjoy a quieter accommodation environment; we will also arrange smart toilets in the rooms The project will inspect all toilets in all rooms to provide you with a better customer experience. There is also feedback about the heart-warming porridge you mentioned. The late-night stomach-warming porridge is located in the restaurant on the 8th floor of the hotel. Guests can self-service from 20:00-24:00 every night. If you need it, you can contact the front desk at any time and we will help You have meals delivered to your room. We are committed to providing quality service and a comfortable stay, and your opinion is very important to us. Thank you again for your review, we will work hard to improve and enhance our services. We hope to have the opportunity to provide you with a better accommodation experience again in the future. If you have any other suggestions or needs, please feel free to contact us.

Response from Property: Dear guest: Hello! Thank you very much for your feedback. Xiaoqiu is deeply sorry to hear about your dissatisfaction and bad experience with our hotel. Xiaoqiu attaches great importance to every guest's opinions and suggestions, so your reviews are very important to us. Xiaoqiu sincerely apologizes to you. Xiaoqiu knows that you are looking forward to a pleasant and comfortable travel experience, but the noise this time did make your stay experience not so good. During your stay, we will tell all guests that If you have any needs, you can call the hotel front desk. If you have a room with a bad check-in experience, we will change the room for you in time and provide you with anti-noise earplugs. Thank you again for your valuable comments and suggestions. Your feedback will also become the driving force for our improvement and progress. We sincerely hope to have the opportunity to serve you again and provide you with a better accommodation experience~