Song Hotel Wuxi

一切都很滿意👍

設施：奢華 衞生：乾淨 環境：美觀 旅拍:攝影非常到位

We stayed in a river view villa. Each room is on the second floor. The upstairs bedroom has a balcony. The front door of the first floor is the courtyard and the back door is the river. You can take a boat to enter the house. After checking in, add the housekeeper's WeChat and provide 24-hour service. The service is very considerate and almost responsive. It is very suitable for a family to come for vacation and leisure. The scenery in the park is very beautiful. Take a walk in the forest, catch fish by the river, watch the small bridge and flowing water on the balcony, and drink tea. It is very comfortable.

服務可以達到5分。工作人員都很熱情，基本都是主動詢問。 環境其實也可以達到5分，但維護感覺明顯不夠。宋品要做高端的話這方面還是要加強，不過就這個風格的來説維護是大問題，投入估計得挺大的，五一來説客流還可以吧，但平時應該入住率不高。 阿姨打掃衞生應該挺累的，這個一間房的工作量是其他酒店的三四倍。所以角角落落要很乾凈基本是很難的，這個做的我覺得已經很可以了。

房間很大，酒店內環境不錯，到處可見園林亭台的精緻，可以看出設計之初的雄心壯志，不過這幾年估計營收不佳，很多地方維護欠佳，服務總體不如五星品牌酒店

Three days before Labor Day, I suddenly got excited and asked two adults to go to Wuxi together. My husband suddenly saw this hotel with villa-style rooms and wanted to take his parents to experience it, so he quickly booked 3 rooms for 3 days and 2 nights. [Communication before check-in] Because I was traveling with my parents, I was used to contacting the hotel in advance and asked them to reserve 3 adjacent rooms. At the same time, I asked about the extra bed. The hotel confirmed the demand very smoothly. [Butler service] Before check-in, I added the butler WeChat in advance. The butler Lasa provided us with services throughout the whole process. Thank you very much. The butler responded very quickly and the meticulous service made us feel very good throughout the trip. [Extra bed] It is worth mentioning that their extra bed service is very reasonable, 500 per night, but it includes a breakfast. The extra bed can be placed on the first floor, and there is enough space. [Breakfast] My family basically travels together around 7:30 for breakfast. There are not many people in the restaurant. Although there are not many choices, the noodles and wontons are freshly cooked, and there are many choices of toppings. The taste is very good. [Accommodation] It's quite cool in this season, and there are not many bugs, but the main thing is to remember to close the door or pull the screen window after checking in, otherwise there will definitely be bugs on the first floor running in. Mosquito repellent will be provided, and it is also very convenient to replace it after use. The room is very spacious, and there are toilets and showers upstairs and downstairs, which is quite convenient. L'Occitane's toiletries. [Service] In fact, the scenery of the entire park is very garden-like, but it is slightly lacking in maintenance. I originally thought that there were fewer people on Labor Day, which lowered the expectations of hotel services. After all, we have to understand the peak period. As a result, whether it is the shuttle bus for travel or the room cleaning, the hotel staff serve with a friendly smile. When it rains, they will help to park under the eaves. It's really thoughtful. When traveling to Sunac Mall, they can also deliver to the nearest door, and they will also inform the description of the return pick-up point, which is very convenient. [Special services] They have a small boat experience, which is very good. Because there are not many people and boats, you need to make an appoin**ent with the housekeeper in advance. You can choose to deliver from the lobby to the room, or you can choose to make an appoin**ent to pick up in the room and deliver to the lobby. It's a very interesting experience. The big sister who runs the boat is also very kind. [Off topic] Actually, before this trip, I read a lot of bad reviews on Xiaohongshu, Dianping, and Ctrip, and I was a little hesitant, but after the actual trip, I really felt that it was not as bad as they said, especially the hotel service. The brothers and uncles who helped us send us were all very kind and thoughtful. Thank you very much! So I will write a long article to describe my real personal experience for your reference.

酒店服務很好，管家Tom很熱情，環境不錯

感覺年久失修

房間都是獨棟別墅，夠大，但是房間較悶，有些角落都落灰。酒店環境年久失修，院子裏和公共區域花草間雜草很多，蚊蟲也較多，無人打理，有點冷清。服務人員也較少，個人覺得這個價格不太值。