Best Hotels near Capital of Texas Zoo, Wyldwood

In the words of Bette Davis, “What a Dump.” In its favor, we had a nice view of Lady Bird Lake from our window, which was pretty to wake up to, and the water pressure in the shower was great! The bathroom seemed partially updated and was pretty decent. Free parking, too. There were a few HBO channels on tv. However, the hotel is very dated and not very clean looking. The indoor parking garage was filthy and was dimly lit. Didn’t feel very safe in there, so we parked in the outside lot whenever possible. No greeting from the night time desk clerk when we came back from dinner, as she seemed to purposely be avoiding eye contact with us (she wasn’t on the phone or busy with someone else). The elevators were very smudgy and too dark, also. The beds slumped a bit in the middle, the linens were old and tired looking, and the chair in the corner looked worse than some I’ve put by the curb. An old leak on the ceiling was poorly patched up, and there were stains on the desk chair, carpet and walls. The door to the adjoining room didn’t provide enough sound proofing, as I heard our neighbor’s phone convo loud and clear. The pool area didn’t look very inviting, as there were no umbrellas or trees to block the strong sun. We wanted to stay in downtown Austin to be within walking distance to things, so this was the least expensive option. But not much could be walked to from there, and the area it was in was a bit sketchy, so we ended up taking Ubers, anyway. We had booked our last night at a hotel in the Arboretum area, because this one went up to a ridiculously high amount for Friday night (music festival in town), and it ended up being just as convenient to take an Uber from there (15-20 mins) to downtown. Plus, the hotel was much nicer and way less expensive. Live and learn.

If I could give this place no stars I would. I staaaa...? Well my wife and I tried to stay here during the Big Snow storm so we would not have to drive to work from Taylor in the ice and snow. Well the first night on Sunday was a mess, room keys given to rooms with guest still in them but weather was getting bad so we stayed since we had made our reservation through Booking.com. The Front Desk clerk had no idea what was going on. He said that he did not work in this location but they were short staffed so they called him in but the manager would be coming in that night. I asked for coffee since there was not any in the room and he had no idea where anything was or how this hotel ran. I had reserved the room till Wednesday. Since it was convenient for work and the weather was not going to let up I foolishly asked to extend my stay till Saturday. The manager told me that I could, but it would be a different invoice since the original reservation was done through booking.com. No problem right? Well a bad situation got even worst. A little after midnight on Monday night we were woken up by gushing water on our bed from the ceiling. I got out of bed and the leak was getting worst. I went to the bathroom and the water was coming from the lights, air vents and smoke detectors. Opened the door to the room and realized it was the entire hotel. Grabbed our belongings but they were already wet. We packed and took everything to the car. Mind you we are wet at this point and its 7 degrees outside. I tried talking to the hotel manager but she was..... lets say at a lose for words. All the guest were trying to figure out what was going on and what was going to happen next but she had no answers. Actually she(the Manager) did not talk, she just stood their staring at us. No ”I'm sorry, no; we are try to figure this out” Nothing just, a stare! I handed my key card and still nothing. We went to the car since were COLD and we still had to figure out where we were going to stay, and I still have to work in a couple hours. I called around but everything was full for the night. I got a room at the Marriot and asked if I could pay extra to do an early check in, I'm desperate at this point. But since they were full we had to sleep in my car, wet and freezing. Well this is getting away from the point. Fast forward a week, I called Quality Inn but no answer. I called corporate to see about a refund but was told that I needed to talk to the Manager. I was told that initial reservation refund would have to be done by Booking.com since it was a third party reservation. Called Booking.com was told that they would refund me but had to get approval from Quality inn manager. At first I was told that I would get my refund except for the Monday that I stayed there which I had no problem with, then I was emailed and told that they would not be refunding me my reservation. I called and was told that they had not been able to get ahold of a ma

Very clean and nice hotel just a few minutes from the airport. Friendly personal. The price is cheaper than the hotel in the airport. They have a shuttle to the airport from 4 am or you can order Uber. Will definitely recommend this place!

Flight delayed and had to stay overnight. Front desk clerk was friendly and attentive Kitchen closed at 10p and we arrived right at 10p l. The kitchen staff went out of their way to make sure we were fed!!! This is what Hilton standards are for me. Hotel clean and updated. Only problem we had was waiting for the shuttle that night. We waited about 45mins. The AM shuttle ran frequently! Great value for an overnight trip!

The staff is exemplary: both Rose and Patricia took care of my transportation needs from and to the airport. The service is a breeze as you need to have a Smartphone and be able to use Lyft, the ride sharing service. They take care of that for you. Breakfast was very quick after you fill out the order, and the attendant will have that ready for you in no time. I stayed in room 301 during my stay and it was very clean and had no issues with the bed or internet. There are plenty of channels to choose from on the television. Servicing of the room is on-request only. I did ask for the hotel to be serviced on Sunday, but the housekeeper did not come by. I realized that it was Super Bowl Sunday, and most likely had to get home to watch it. There is a small refrigerator in the room, which is always handy and convenient. I did order food from one of the local restaurants, and the driver did leave it at the front desk without amy problems. i had a few issues with billing, but the staff resolved them then and there; no need to wait for the general manager. The staff is empowered to make your stay comfortable. Property cleanliness in and around the elevator in the evening hours were ok; some debris in the elevator when I returned to the hotel on Sunday night, but other than that, it is a clean hotel. Although I did not drive during my stay, there was ample parking in the lot with designated ”Diamond member” parking near the entrance. I will definitely return and stay because the staff (Rose and Patricia) is friendly and professional.