Regent Courtyard Hotel (Xi’an Bell and Drum Tower Muslim Street Metro Station)

Regent Courtyard Hotel (Xi’an Bell and Drum Tower Muslim Street Metro Station) Reviews

Regent Courtyard Hotel (Xi’an Bell and Drum Tower Muslim Street Metro Station)

No.20 West Street, Xi'an, ChinaView Hotel Details
Regent Courtyard Hotel (Xi’an Bell and Drum Tower Muslim Street Metro Station)
Regent Courtyard Hotel (Xi’an Bell and Drum Tower Muslim Street Metro Station)Regent Courtyard Hotel (Xi’an Bell and Drum Tower Muslim Street Metro Station)Regent Courtyard Hotel (Xi’an Bell and Drum Tower Muslim Street Metro Station)
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Regent Courtyard Hotel (Xi’an Bell and Drum Tower Muslim Street Metro Station) Guest Reviews

4.5/5
Good
2021 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(2021)
Positive reviews(1919)
Reviews with photos/video(426)
Classy environment(277)
Easy to get around(275)
Convenient location(248)
Close to metro(107)
Friendly front desk staff(93)
Well decorated(40)
Well designed(38)
Loved the night views(30)
Negative reviews(89)
Gohyl
Family Room
Stayed in Apr 2024
Family
1 review
3.5/5
Posted on Apr 9, 2024
English name of the Hotel is Liging Hotel or Lijing Courtyard Hotel. Was confused when we could not locate Regent Courtyard Hotel. 3 Adults and 1 Child we took the family room. It was very spacious for the price. A but run down can smell damp floor wood. Great Location. Just right infront of Bell Tower and MRT stations.
Response from Property: Hello, distinguished guests! Bad reviews are alarm bells and well-intentioned reminders. Jingjing is very sorry for the inconvenience to your stay. Jingjing hopes that if you have any problems during your stay, you can point out bluntly that we will listen carefully, improve and strive to improve our service standards for every customer's criticism and guidance. Hotel room service center and front desk colleagues are dedicated to serve you 24 hours a day, and we look forward to your coming again.
Blaž Berlec
Guestroom - Single Occupancy
Stayed in Mar 2024
Solo travelers
3 review
3.2/5
Posted on Mar 18, 2024
I booked non smoking room, and whole floor shoud have been non smoking… But it smelled so bad of smoking everywhere. Hotel was really loud. People had their windows directed to inner “courtyard” opened and were talking, laughing, snoring… until like 4 in the morning. I used earplugs but didnt help. There were some stains on some pillows, floor was dirty, bathroom floor also needed renovation. All of the above, okay, it happens… And the room was big and interesting looking (photo). But the smell of smoking was really what turned me away cuz it was so bad. At 3 in the morning, I decided that I cannot stay in this hotel for 3 days, so I booked a new stay.
Response from Property: Hello, distinguished guests! Bad reviews are alarm bells and well-intentioned reminders. Jingjing is very sorry for the inconvenience to your stay. Jingjing hopes that if you have any problems during your stay, you can point out bluntly that we will listen carefully, improve and strive to improve our service standards for every customer's criticism and guidance. Hotel room service center and front desk colleagues are dedicated to serve you 24 hours a day, and we look forward to your coming again.
Guest User
Guestroom - Single Occupancy
Stayed in May 2024
Solo travelers
7 review
4.2/5
Very Good
Posted on May 28, 2024
Very good location in the city centre, next to the station with two metro lines, and more importantly the Muslim street. The room and bathroom are clean overall, although the latter tends to be a bit smelly, and the floors are a bit dirty for some reason. Nice and helpful receptionists, although communication in English can be complicated.
Response from Property: I can see your affirmation and love of Xiao Li, no matter how beautiful the starry sky is, but you have such an evaluation and full of love for us, and I am super happy to receive your praise! We are proud to be able to leave a short moment in your memory. For your satisfaction, we will make unremitting efforts and continuous improvement, so that every time you "go home" will have a better experience. We sincerely invite you to come again!
Invité S
Standard Room - Garden-View
Stayed in May 2024
Couples
26 review
5.0/5
Outstanding
Posted on May 18, 2024
Very well located near the bell tower, calm and with ancient but nice decoration. The bathroom is just a bit dark.
Response from Property: Thank you very much for choosing the Regent The Courtyard, and we are honored to bring you a satisfactory stay. I am glad that you are satisfied with our service and superior location. The hotel is located in the center of Xi'an. From the clock tower. The Drum Tower. The city wall. It is within walking distance and close to subway station and bus station, so it is very convenient for shopping, sightseeing and travel. We sincerely look forward to seeing you again.
Umberto de Feo
Guestroom - Garden-View (Double Bed)
Stayed in May 2024
Solo travelers
2 review
3.5/5
Posted on May 7, 2024
I spent two days in Xi’an. I am European and I don’t speak any Chinese. I selected this hotel for its proximity to the attractions and I was not disappointed. The workers were kind but no one spoke a single word of English, we communicated via Papago app. When I arrived the air conditioning didn’t work but they repaired it within a few hours. The hotel furnitures are a bit old, the building not squeaky clean but fully Chinese style. It was worth the money spent. Overall I am happy.
Response from Property: Thank you very much for choosing the Regent The Courtyard, and we are honored to bring you a satisfactory stay. I am glad that you are satisfied with our service and superior location. The hotel is located in the center of Xi'an. From the clock tower. The Drum Tower. The city wall. It is within walking distance and close to subway station and bus station, so it is very convenient for shopping, sightseeing and travel. We sincerely look forward to seeing you again.
Guest User
Standard Room - City-View
Stayed in Apr 2024
Family
10 review
3.5/5
Posted on May 1, 2024
The hotel was under renovation. The courtyard was nice but encumbered. The room was nice with a nice view, but a bit noisy. The flush toilet was not functioning well.
Response from Property: Hello, distinguished guests! Bad reviews are alarm bells and well-intentioned reminders. Jingjing is very sorry for the inconvenience to your stay. Jingjing hopes that if you have any problems during your stay, you can point out bluntly that we will listen carefully, improve and strive to improve our service standards for every customer's criticism and guidance. Hotel room service center and front desk colleagues are dedicated to serve you 24 hours a day, and we look forward to your coming again.
Guest User
Standard Room - Garden-View
Stayed in Jan 2024
Solo travelers
9 review
4.2/5
Very Good
Posted on Jan 10, 2024
Wonderful location downtown. Front desk staff does its best to make your stay enjoyable. Some deeper cleaning in the rooms (especially showers) would really be appreciated. Noise isolation is too weak (you hear everything happening in the corridors). If you book this hotel, please note it is called « Liging » (so don’t waste your time in walking around and looking for any other translated name).
Response from Property: Sincerity is like a flower full of branches, which can always bear fruit. Xiao Li is thinking of you every moment of every day. We exchange our sincere heart for your recognition and trust. I hope you can have a sunny mood every day. I look forward to meeting you again.
Guest User
Guestroom (Double Bed)
Stayed in Nov 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Dec 7, 2023
Very clean room at a very convenient location. Great front desk service
Response from Property: Sincerity is like a flower full of branches, which can always bear fruit. Xiao Li is thinking of you every moment of every day. We exchange our sincere heart for your recognition and trust. I hope you can have a sunny mood every day. I look forward to meeting you again.
HS trips
Standard Room - Garden-View
Stayed in Jul 2022
Friends
14 review
4.0/5
Very Good
Posted on Aug 2, 2022
It was in a very nice location and they do accept foreigners...very clean....
Response from Property: Dear: Hello! Thank you for your evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thanks for your continued support! Good luck!
Hengerhaer
Guestroom - Garden-View (Double Bed)
Stayed in Jun 2024
Friends
5 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The key factor that made me very happy during my trip to Xi'an was staying in this hotel that was beyond imagination. The location is excellent, close to the Zhonglou subway station and Guangjilou subway station. The room decoration is very nice, and there is a large public garden, which is very photogenic! 30 meters away from the hotel is a snack street in Huimin Lane that has not been commercialized. The famous Fanji Roujiamo is on this street! The mattress and pillow are comfortable.
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Guest User
Guestroom - Garden-View (Double Bed)
Stayed in May 2024
Business travelers
13 review
3.0/5
Posted on May 31, 2024
I checked out on 5/29 and went to Huazhou. I found that I didn’t take my dirty clothes with me at night. I checked into the hotel again on 5/30 and told the front desk. One of their managers repeatedly told me that the cleaning staff found my dirty clothes, but confirmed that my quick-drying clothes and pants were not there. Maybe I was crazy. I did 5,000 variable speed jump ropes in my underwear in the morning. Don’t be happy with things, don’t be sad with yourself. I will change into clean clothes and pants tomorrow and continue jumping.
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Response from Property: Dear guests, hello. First of all, I apologize for not being able to bring you a good stay experience. Since the opening of the hotel, I have strived to provide the best service to all the guests received. The guests are also relatively satisfied with my overall service. As a service industry, I always regard the recognition and reputation of the guests as our lifeline. First of all, please allow me to express my sincere apologies to you on behalf of all employees. The inconvenience caused to you during your stay is the problem of the hotel, which is also our greatest regret and dereliction of duty. We have verified the underwear and socks with the aunt on duty. The new aunt did not handle it properly. We apologized to you and wanted to compensate. We did not deny our fault, but we still need to be realistic about whether there are quick-drying clothes left. At the same time, I really thank you for your stay. It is the continuous care and supervision of guests like you that enables us to constantly discover problems in our work, obtain corrections and continuous progress. At the same time, I also hope that you can give some directions and goals for improvement. In the follow-up work, we will also actively adjust and improve. We dare not slack off. Xiaoli apologizes to you again. If you have any needs during your stay, you can contact the hotel front desk at any time. All the hotel staff can help you solve your problems as soon as possible and strive to escort your stay experience. If you did not have a good experience, Xiaoli will continue to work hard to improve it. I apologize to you again. Xiaoli sincerely looks forward to your visit again and wishes you a happy life!
Guest User
Guestroom - Single Occupancy
Stayed in May 2024
Business travelers
14 review
4.8/5
Amazing
Posted on May 29, 2024
The hotel is in a prime location, next to the Bell Tower, more than 800 meters walk from the Bell Tower subway station, and about 700 meters walk from the Muslim Street. Service: The front desk staff was gentle and polite, and helped me upgrade the room. Hygiene: The cleaning was rushed, the wooden floor of the room was not dry yet, and it smelled a bit sour, which improved after ventilation. Entertainment: The bedding was comfortable and I slept through the night, and there was a Xiaomi speaker for external playback.
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Guestroom (Double Bed)
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel is in a good location, near the Drum Tower, opposite the Muslim Street and Kaiyuan Shopping Mall, suitable for a stroll at night. The sanitary environment is OK, the room design is very distinctive, but there is no free parking, and the nearby parking lot is 6 yuan per hour.
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Response from Property: In life, there will always be unexpected warmth. No matter how far the road ahead is, Xiaoli knows that you will come to us and let your choice be forever happy and satisfied. Dear, if you love, you must love more deeply! Come home often, we are waiting for you.
Guest User
Standard Room - Garden-View
Stayed in Apr 2024
Friends
5 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The Regent Hotel is right outside Exit 2 of Bell Tower Station on Metro Line 2. The bus station is also nearby, and the transportation is very convenient. The room is quite spacious, not too cramped, and the layout is very comfortable and clean. The only drawback is that the glass wall of the toilet is covered with a thin bamboo curtain, but it has no blocking effect. You have to agree with the roommates. , when using the toilet and taking a shower, don’t let other people come near you, everything else is fine
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Response from Property: In life, there will always be unexpected warmth. No matter how far the road ahead is, Xiaoli knows that you will come to us and let your choice be forever happy and satisfied. Dear, if you love, you must love more deeply! Come home often, we are waiting for you.
Shanshangduxiu
Guestroom - Single Occupancy
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 19, 2024
The location is really great! It's between the Bell Tower and the Drum Tower. Walking back downstairs is the Bell Tower Community. There are so many authentic foods that you can't eat without a big stomach! It's also close to the subway station, so you can use this as a central point to visit various attractions. The waitress at the front desk is very nice, patient and polite! I will choose to stay here next time!
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Response from Property: Flowers will bloom with water, the moon will be white with the company of the night, and Xiaoli will be happy with your encouragement. Thank you for your choice and affirmation, and look forward to your next visit!