Simple Capsule Home (Xi'an Shu Yuan Men)

The lady that runs it is nice and friendly, the location is very good, and it is very cheap. At the end of the day its a bed for the night so will do the job. However, it's nothing like most of the photos (see my photos for proof). It says there's 2 bathrooms but the 'second' is only accessed through the owner's bedroom and only has a toilet, the public one wasn't that nice and had some queues even in quiet season. Freezing cold showers when its -3°c outside were awful. The capsule is big enough, although don't expect any soundproofing, and the bed is basically a thin mat so not comfortable at all. It was hard to find; you have to call the owner to give you directions and let you in (I don't have a Chinese phone number so had to ask some kind strangers), and didn't get a response to messages I sent in advance asking for access code. Some of the 4-5* reviews here are clearly for different hotels (as seen by pics) so overall rating should be lower imo. Its difficult because its clear the lady is running this in her home and it's her livelihood, and she is very sweet, so I don't want to critique it too much, but honestly wouldn't stay again. You're literally staying in her apartment (that's been 'converted' by adding some capsules). It's very 'simple' as the title suggests, so I didn't have high expectations, but it is not as advertised in pictures, hard to find and an uncomfortable stay. It's fine for a night or two but I stayed 4 and would rather have payed a few yuan extra to stay somewhere nicer. Honestly, 2/5 is generous I'm sorry.