Crowne Plaza Xi'an

Crowne Plaza Xi'an Reviews

Crowne Plaza Xi'an

No.1 Middle Section of Zhuque Road, Xi'an, ChinaView Hotel Details
Crowne Plaza Xi'an
Crowne Plaza Xi'anCrowne Plaza Xi'anCrowne Plaza Xi'an
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Crowne Plaza Xi'an Guest Reviews

4.7/5
Amazing
2108 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(2108)
Positive reviews(2064)
Reviews with photos/video(266)
Friendly front desk staff(167)
Delicious breakfast(154)
Easy to get around(108)
Would stay again(73)
Great location(52)
Perfect for kids(48)
Has rooms for families(15)
Negative reviews(44)
RICHARD
Comfy Queen Room
Stayed in May 2024
Family
6 review
4.2/5
Very Good
Posted on May 6, 2024
We had an enjoyable stay at the Crowne Plaza. The hotel is a little dated but remains elegant. My children enjoyed the pool but it is too deep for young children who are still learning to swim. The gym changing rooms had a jacuzzi and sauna which I enjoyed but they should be more frequently cleaned. On arrival, we were upgraded to a larger room which was very kind of the hotel. The bathroom was especially grand with an electric toilet, great shower and seperate bathtub. The breakfast had plenty of options for both Western and Asian food. In terms of the location, it is a walk to the subway station or a short bicycle ride.
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Guest User
Superior Room
Stayed in Dec 2023
Family
8 review
5.0/5
Outstanding
Posted on Dec 30, 2023
Comfortable rooms, good breakfast. Polite and welcoming staff.
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Xuezhi
Superior Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Very stay! Helpful staffs!
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. ——General Manager Leslie Cao
Nok.Richy
Superior Room
Stayed in Jan 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Good location not far from my office.
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Guest User
Suite - 1-Bedroom (Living room)
Stayed in Apr 2023
Family
20 review
5.0/5
Outstanding
Posted on Apr 4, 2023
What a fantastic experience! Lovely helpful staff with excellent English. The rooms were beautiful and clean, and the breakfast was delicious! We will stay there every time we are in Xi’an!
Response from Property: Dear guest ,Thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Hemo
Superior Room-Two Beds
Stayed in Apr 2023
Family
21 review
5.0/5
Outstanding
Posted on Apr 5, 2023
Good hotel, great location, the food is also good, excellent customer service and confortable room
Response from Property: Dear guest,Thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. ——Leslie
stst23421
Superior Room-Two Beds
Stayed in Jun 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 1, 2023
carry is so nice we live staying here at the crown holiday inn hotel.
Response from Property: Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Kazi Mostafa
Superior Room (Double bed) (Upper floor)
Stayed in Apr 2024
Couples
13 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Excellent
LEE
Superior Room-King Bed
Stayed in Aug 2022
Business travelers
34 review
5.0/5
Outstanding
Posted on Aug 4, 2022
A nice view from the hotel room, kind staffs, and clean breakfast.
Response from Property: Dear Guest , Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Leslie Cao, General Manager
Mengxiangnayitianrutu
Superior Room-King Bed
Stayed in Jul 2023
Friends
4 review
5.0/5
Outstanding
Posted on Jul 27, 2023
carry
Wiebe
Superior Room
Stayed in Mar 2021
Family
4 review
5.0/5
Outstanding
Posted on Jul 22, 2021
comfortable beds, nice staff, great breakfast buffet with lots of variety.
Response from Property: Dear guest ,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. we look forward to your next stay with us and continuous support in the near future. Thank you!_Sincerely, Johnson Zhang, General Manager
Guest User
Comfy Queen Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 5, 2024
Very satisfied with the stay experience, the hotel is conveniently located, Lin Lu at the front desk was very patient and recommended many attractions, food and transportation routes to me. She was like a know-it-all [grin], breakfast was also varied, and takeaways could be delivered upstairs by robots, which was very convenient. It was good 👍 I felt a thoughtful, meticulous and thoughtful travel experience. I look forward to choosing it again next time I have the opportunity, and I will also recommend it to my friends.
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Guest User
Comfy Queen Room
Stayed in May 2024
Family
11 review
5.0/5
Outstanding
Posted on May 6, 2024
The hotel is very clean, the room layout is reasonable and the size is moderate. The response to needs is timely and the service is thoughtful, especially the Carry at the front desk, whose service attitude is very good. The hotel is in a good location and suitable for family travel.
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Daring-lingling
Superior Room
Stayed in May 2024
Couples
34 review
4.6/5
Great
Posted on May 4, 2024
I chose Crowne Plaza for the May Day holiday. The overall service is quite enthusiastic and I recommend it. 1️⃣Location: Near the Small Wild Goose Pagoda, it is a certain distance from the subway, but if you choose to take a taxi, it is quite convenient to go to Huimin Street and Dayan Pagoda. 2️⃣Service: The overall staff is very enthusiastic and the room service is very quick to respond. 3️⃣Environment: The hotel is assigned to the best floor, the 47th floor. I was looking forward to the view outside the window. But the window is only half, not a floor-to-ceiling window, the outer window is too dirty, and there are two layers of glass, so you can't see anything, and the view is greatly reduced. 4️⃣Breakfast: Overall, it is very rich, with Xi'an characteristics, clean and hygienic. 5️⃣Swimming pool: A little small, the water temperature is 28-30°, not deep, and it is more suitable for children. The gym also has basic equipment. Overall, it is still recommended, it should be suitable for family travel, the decoration is a bit old but clean.
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Makechang
Comfy Queen Room
Stayed in Apr 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Crowne Plaza Hotel, located in the heart of the city, has a unique geographical location, and can easily cope with both business trips and leisure vacations. The hotel's facilities and equipment are all available, whether it is a gym, swimming pool or conference room, they are all kept in a high state of operation and ready to provide guests with first-class services at any time. Various restaurants are a highlight of the hotel. Whether it is a traditional Chinese restaurant, a Western buffet restaurant, or a unique bar, they can meet the taste needs of guests. Each restaurant has its own unique atmosphere and characteristics, which makes people linger. The hotel's rooms are spacious and comfortable, especially the executive lounge, which makes people yearn for it. Here, Amanda Kou, the executive lounge manager, makes people feel warm with her professionalism and friendly smile. She always smiles and treats every guest with sincerity, making people feel like spring breeze. This stay made me deeply satisfied, not only because of the hotel's high-quality service, but also because of Amanda Kou's friendly service. I look forward to having the opportunity to stay again next time and strongly recommend this hotel to others. Next time, I will choose to come back to stay at this Crowne Plaza Hotel and recommend this hotel to every friend. I believe that you will also be attracted by the food, facilities, services and Amanda Kou's friendly service, and you will definitely fall in love with this place.
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Response from Property: Dear distinguished guest, thank you very much for your praise and love for Crowne Plaza Xi'an! We are very happy to see your praise for the hotel staff service, facilities and restaurants. The four restaurants of the hotel all have a relaxed and comfortable dining atmosphere and food from all over the world, allowing you to enjoy fresh and delicious food. When traveling, staying comfortably is the expectation of every traveler and the ultimate goal of our hotel service. We will continue to work hard to give you more impeccable professional service and detailed experience to make your journey perfect. We look forward to you choosing to stay at Crowne Plaza Xi'an again! ——Leslie, General Manager of Crowne Plaza Xi'an