Building 5, MOMOPARK, No.232 Xiaozhai West Road, Xi'an, ChinaView Hotel Details
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Laizhu Hotel Guest Reviews
4.8/5
Amazing
4730 review
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Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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Positive reviews(4678)
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Friendly front desk staff(454)
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Would stay again(134)
Nice bathtub(48)
Loved the night views(23)
Negative reviews(52)
Guest User
Stayed in Oct 2021
Couples
2 review
1.7/5
Posted on Oct 9, 2021
Write it at the top, hope to see this review, don't call me to change the review, I just want to provide the real feeling for others to see.
1. When I checked in, I heard that the front desk asked the person who opened the hour room to give a good comment, saying that there was a delay of 30 seconds and turned on the phone to give a comment. After I checked in, I called me the same night and asked me to give a good comment. The departure was about 11 am It’s too much. When I leave the store, I reminded me to remember to give it a good comment. Then after walking for half an hour, I called me and asked if I would check out or renew my stay. The feeling is that this hotel is doing its best to praise, but it is not satisfactory in other aspects.
2. As shown in Figure 1, I want to wash my hands first after I check in. When I pick up the soap, there is no packaging film on the surface, and it is directly pasted on the soap dish. At this.
2. As shown in Figure 2, there is no top shower in the bathroom, only one sprinkler, and the top wall is peeling and moldy, which affects the mood.
3. As shown in Figure 3, I saw in other evaluations that people in June and July reported that the wall was not clean. I sat on the bed and saw that the wall in front of me was dirty. I forgot whether it was worse than others. The comments are the same, but the whole room does feel unclean.
4. As shown in Figure 4, this is also a point that shocked me extremely. A high-end hotel was hung with a patch on the sofa. My girlfriend was shocked when I saw it, thinking it was a bug, so I knew it carefully. It's a patch. I also confirmed that this sofa cover can be removed.
5. As shown in Figure 5, it is also the most dissatisfactory point. Opposite the house is a residential building. As a hotel, the windows do not have any shielding measures, such as sticking a single-sided lens paper to block it, unless it is pulled as soon as you enter the house. The curtains, otherwise it would be clear from the other side. The girlfriend was sitting on the bed and playing with her mobile phone. Suddenly, she exclaimed that someone on the other side was staring at her, and that he turned his head and stopped looking after he was spotted.
To sum up, the room looks unclean, which makes people feel that it is saving costs. In other words, the person who runs the hotel does not consider it from the perspective of the customer. It's not that you want a five-star service for two or three hundred, but how much money can be spent on things like soap, wall coverings, and sofa covers, but the experience for residents is completely different. We are also graduate students nearby, and several nearby hotels with similar prices are obviously more dedicated than this one.
No need to call me to change my bad review, nor do I need to upgrade my room next time. I wrote it just to allow other residents to provide an alternative.
It is recommended that the hotel can use the energy to be praised to improve the residents' experience, and the praise will come immediately after the experience is good.
🔔Service: Instead of seeing the problem mentioned in the bad review in July, the same problem is still the same after moving in October
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Guest User
Stayed in Sep 2021
Couples
2 review
5.0/5
Outstanding
Posted on Sep 23, 2021
The accommodation experience is very good, the room is clean and comfortable, not too small, the bed is also very comfortable, the most important thing is that it is close to the subway city center, the traffic is very convenient, especially suitable for people who come to travel, Miss Sisi service is also Don't be considerate, especially good, 5 stars praise! The suggestion is that the bathing facilities hope to be upgraded again. It is a bit inconvenient to open the bathing door and the toilet door facing inwards.
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Elegant Room - City-View (2 beds)
Stayed in Sep 2021
Friends
1 review
4.7/5
Amazing
Posted on Sep 21, 2021
This hotel can only say that the service is really good! Arrived at night, the young lady who helped us register the information is so beautiful and gentle, and the auntie cleaning is also very timely every day, and the clothes will also help to stack up neatly. I really love it! And the price is very suitable! Super close to the subway entrance. When checking out, Didi and Xiaofu served the service. The attitude is really good, and the speech is so gentle, which is great.