Empark Grand Hotel

Empark Grand Hotel Reviews

Empark Grand Hotel

No. 19-1 Jiangong Road, Xi'an, ChinaView Hotel Details
Empark Grand Hotel
Empark Grand HotelEmpark Grand HotelEmpark Grand Hotel
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Empark Grand Hotel Guest Reviews

4.7/5
Outstanding
3995 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(3995)
Positive reviews(3923)
Reviews with photos/video(726)
Friendly front desk staff(473)
Classy environment(242)
Delicious breakfast(168)
Large rooms(102)
Perfect for business trips(50)
Stayed multiple times(37)
Tasty restaurant(16)
Has facilities for children(6)
Negative reviews(72)
Ouni
Selected Twin Room
Stayed in Nov 2023
Couples
17 review
5.0/5
Outstanding
Posted on Nov 9, 2023
We had a pleasant experience. Check-in was fast and professional, staff spoke English well and we enjoyed our stay in the hotel. All we’d need would be a bigger bathtub.
Response from Property: Dear guests: Hello! Thank you for choosing Jinyuan. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to us. We know that this is the greatest love and help for us. We will carefully study and solve it, to provide you with a more comfortable and warm check-in experience. All the hotel staff is looking forward to your stay again!
Mrs Lam
Suite (Double bed)
Stayed in Oct 2023
Family
1 review
3.2/5
Posted on Oct 30, 2023
It is a bit disappointing to choose this hotel for my trip. The staff in front desk didn’t provide good customer services. No welcome no smile from them while checking in. I think the hotel management should provide more training for them. Some of the area in the toilet is a bit old.
Response from Property: Dear guest, thank you for choosing Century Jinyuan and commenting on our service during your busy schedule. We deeply regret that we did not provide you with a satisfactory check-in experience. Since the hotel's opening, we have continuously increased the maintenance and upkeep of facilities and equipment. In 2022, the hotel has upgraded the public area and room facilities. This year, the door locks of the rooms have been replaced to provide guests with a more satisfactory check-in experience. In response to your feedback, the hotel attaches great importance to instructing the front office department to carry out special rectification and training to enhance the overall service awareness and skills of the front desk staff. We will continue to work hard to receive every guest with better service.
Anonymous User
Stayed in Aug 2023
Business travelers
34 review
2.2/5
Posted on Aug 28, 2023
The main disappointment of this hotel was in inability of the staff at the reception desk speak English. If you come to the hotel after 9PM it’s better for you to think what will you eat, because there is no any restaurant in the hotel or any reliable food courts/cafes where you can enjoy your late dinner.
Response from Property: Dear guest, thank you for choosing Century Jinyuan and evaluating our service. We deeply apologize for not providing you with a satisfactory check-in experience. In response to your feedback, the front office will increase training on English conversation skills for all staff to ensure timely, fast, and thoughtful service for international friends and guests. There are various snacks gathered around the hotel, and you can enjoy Shaanxi's unique snacks without traveling far. At the same time, the hotel also offers delivery services to meet the different needs of guests. We sincerely invite you to stay at the hotel again.
Guest User
Selected Twin Room
Stayed in Jul 2023
Friends
7 review
3.7/5
Posted on Aug 21, 2023
The room was fine. The location is however about 10 minutes by car from the more central part of the city therefore you won't find anything interesting to do or eat closeby especially at nights.
Response from Property: Dear guest, thank you for choosing Century Jinyuan and commenting on our service. We deeply regret that we did not provide you with a satisfactory stay experience. Your recognition is our greatest encouragement. There are various snacks gathered around the hotel, and you only need to walk for 2 minutes to taste Shaanxi's unique snacks. At the same time, the hotel's delivery service also gathers various different cuisines to enrich guests' choices, We sincerely invite you to stay at the hotel again and experience our growth and progress.
Guest User
Selected Double Room
Stayed in Apr 2024
Friends
4 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Kind staff and super clean rooms.
Response from Property: Thank you for your 5 stars! Thank you very much for your support and recognition of Jinyuan. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. Meanwhile, at the same time, we are honored to provide you with the best quality service. You are very welcome to choose our hotel again for either business trip or travel! Sincerely look forward to your visit again!
Mark
Selected Twin Room
Stayed in Mar 2024
Friends
1 review
4.2/5
Very Good
Posted on Apr 1, 2024
Good location
Response from Property: Dear little Lord, cherry blossoms covered with skirts, spring breeze and stopped on the shoulder, all the sweet pass a gu, human color such as dust, twilight and age, I am with you ~ Jinyuan look forward to your visit again!
Guest User
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The room Xiaobei helped to prepare was very heartwarming. As soon as I entered the room, I saw stone cakes, fruits and yogurt. The plane arrived at the hotel at 11 o'clock late, and I felt very warm in my heart. The front desk partner helped to upgrade the suite, which was a surprise. The check-in experience was full, the room was very quiet, spacious and comfortable, and it received five-star praise. The room was cleaned in a timely manner, and any items needed could be delivered quickly after calling. The cleaning lady was also very vigilant. If you enter the room during the cleaning period, you need to show the room card to confirm the card swipe, which is very safe. There is no traffic jam around the hotel, and it is very convenient to travel. Thumbs up:)
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Response from Property: An encounter, without invitation, but with a tacit understanding, meeting you unexpectedly, high-quality service is the driving force for us to keep moving forward, and we are deeply aware that only with unremitting efforts can we do better, and look forward to meeting you next time!
Guest User
Selected Double Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The environment is very comfortable. The breakfast is buffet style with rich varieties. There are many local snacks in Xi'an. The waiter Xiaotian is considerate. It was the Dragon Boat Festival and I tried the Xi'an sweet rice dumplings. It was delicious [strong] [strong] [strong]
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Response from Property: When we meet you, we always want to give you the best gift. So we put smiles and enthusiasm in our appearance, carved the style in the corridor, sprinkled the relaxation and comfort in the balcony leisure area, and placed comfort and warmth in the guest room. It is like returning home to talk again. Jinyuan is looking forward to your visit again.
Guest User
Selected Twin Room
Stayed in Jun 2024
Other
5 review
5.0/5
Outstanding
Posted on Jun 23, 2024
My child is taking the college entrance examination and the school is nearby. The room he was assigned is very good, comfortable and quiet. There are also various slogans in the lobby reminding guests to keep quiet. There is fruit milk in the room every day, and they also thoughtfully prepared socks, bracelets, and brooches with the words "pass the exam" in them, as well as a blessing message written by the lobby manager. It's full of details. Thank you so much!
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Response from Property: Today's weather is sunny and everything is lovely! Happy collecting! Today's happiness comes from the love of our guests! Thank you again for your comments. We turn our most sincere blessings into wind and send them to you, please pay attention to receive them~
Tianxiadiliu
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Xiaodong's work is really heartwarming. I am very satisfied with the room facilities. The details are very well done. The room is very clean. The staff are also very enthusiastic. The whole environment is very warm. I will recommend it to my friends. Thumbs up 👍
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Response from Property: As the saying goes, "pictures speak louder than words." Thank you for choosing and affirming us, and thank you for your praise. Because of your understanding, encouragement and support, I think we will get better and better. At Jinyuan, from the moment you walk into the lobby, a smile and a greeting seem to have expressed the enthusiasm and thoughtfulness of Jinyuan people. Welcome to stay with us again!
Guest User
Selected Double Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 4, 2024
The hotel has a good environment, rich breakfast varieties, and delicious Xi'an special snacks with excellent taste. The environment is also very comfortable. The waiter Xiaotian is enthusiastic and patiently introduces the surrounding environment and scenic route. The hotel is cost-effective and highly recommended.
Original TextTranslated by Google
Response from Property: Today's weather is sunny and everything is lovely! Happy collecting! Today's happiness comes from the love of our guests! Thank you again for your comments. We turn our most sincere blessings into wind and send them to you, please pay attention to receive them~
Guest User
Selected Twin Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 26, 2024
I am very grateful to the guest relations director Xiaodong for his professional and enthusiastic service. He always responded to my requests and was very satisfied with the room hygiene and other arrangements. Xiaodong's warm service and the detailed service of the hotel's hardware and software made this trip to Xi'an full of surprises and touching moments. I wish your business is prosperous and getting better and better!
Original TextTranslated by Google
Response from Property: As the saying goes, "pictures speak louder than words." Thank you for choosing and affirming us, and thank you for your praise. Because of your understanding, encouragement and support, I think we will get better and better. At Jinyuan, from the moment you walk into the lobby, a smile and a greeting seem to have expressed the enthusiasm and thoughtfulness of Jinyuan people. Welcome to stay with us again!
Guest User
Selected Twin Room
Stayed in May 2024
Business travelers
20 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The hotel lobby is high-end and classy. There are many meetings upstairs and the conference hall is large. The service attitude of Xiaojie at the front desk is enthusiastic. I will stay here again next time I go on a business trip.
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Response from Property: Time will always prove that our meeting is right and worthwhile; neither too early nor too late, it is the right time to meet; so you stop and wait for Jinyuan to give you more expectations, and time will definitely not let you down! ! Looking forward to your visit again!
Kusabewater
Selected Double Room
Stayed in May 2024
Couples
22 review
5.0/5
Outstanding
Posted on May 19, 2024
Very satisfied, the room is big, clean and sanitary. The room is fully equipped. Xiaodong is especially mentioned, the service is very good and he works hard and seriously. He gave me fruits and upgraded the room. There are many delicious foods nearby, and there is a barbecue night market in the evening.
Original TextTranslated by Google
Response from Property: Today's weather is sunny and everything is lovely! Happy collecting! Today's happiness comes from the love of our guests! Thank you again for your comments. We turn our most sincere blessings into wind and send them to you, please pay attention to receive them~
Guest User
Selected Double Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 8, 2024
This is the n+2th time I stayed at the hotel. The service was very professional and warm. The overall quietness was great. The front desk staff were very dedicated. I especially remember a lady named Liang Jie (I think that was her name) who helped me. Thank you very much. The coffee in the lobby bar was very cheap, an Americano was only 28.x yuan. I also got help from several staff members when I printed documents urgently. I will consider staying at Jinyuan again next time.
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Response from Property: Dear lady, cherry blossoms have fallen all over your clothes, the spring breeze has stopped on your shoulders, and you are all charming. The colors of the world are like dust, and the morning and evening go by with the years. I am walking with you. Jinyuan is looking forward to your visit again!