xi 'an Jinyuan Furun Hotel

特別滿意 乾淨衞生

位置好，很方便

孩子參加活動指定的酒店

雖然離酒店開業時間比較長，設施和服務也是相當棒的

Living with parents, comfortable

Quite satisfied

The check-in experience was extremely poor. The temperature was low when I went there. I contacted the hotel staff several times on the first day of check-in to ask them to adjust the air conditioner to warm air. The front desk answered the phone at first, but later simply refused to answer the phone. The attitude of the Ctrip staff became active after the intervention, but the hotel did not handle the problem well. It can be said that it was frozen all night. The front desk also replied to the Ctrip staff that it had been handled. It was really surprising. The problem still existed on the second day of check-in. I contacted the hotel staff again. The staff sent maintenance personnel to check. The result was indeed low room temperature and cold air was blowing. After changing rooms, I thought the problem would be solved. I didn't expect that the room I changed was facing the street. The problem of low room temperature and cold air blowing by the air conditioner was not solved. The noise was very loud. I called the hotel staff. The maintenance personnel who handled the problem before said that he didn't know that the temperature on the eighth floor was low. There was no feedback from the guests. I was really speechless. The hotel staff and other personnel believed from the beginning to the end that it was your own problem if you felt cold. Whether the hotel's air conditioner was turned on or what kind of wind was blown, customers had no right to choose. The final feeling was that you spent money to suffer, which made people very angry and cold. It was speechless.

This hotel is for tourist groups. 1. You cannot park. If you park at the entrance of the hotel, the security guard and the front desk will tell you that you will be ticketed. You can park at the opposite parking lot that cooperates with their hotel for 6 yuan per hour! We listened to it, but ended up parking in the wrong place. The parking lot of the Pudding Hotel is 4 yuan per hour! I paid 108 yuan for parking for a day and a night. Don't settle for this rip-off if you drive there! 2. The lobby, front desk, and corridor of this hotel are all okay, but I don't live in your lobby, front desk, and corridor! I live in your room, and the sheets and quilt covers are yellow and look dirty. I don't know if they have been changed! Anyway, I don't dare to touch them! The sound insulation is even worse. The people next to us sent WeChat voice messages that we parked clearly. In the middle of the night, the people upstairs walked around in high heels as if someone was stomping on the floor very hard! In the bathroom, if you want to take a shower, you have to stand in the bathtub to take a shower! Don't even think about taking a bath. The hygiene has made me sick! I was woken up by the stench in the morning, and there was a smell of **** coming in from outside! Don't even think about sleeping with the noise outside! I don't know where the good reviews came from! Don't stay, don't stay! Facilities: Two stools, already covered with patina! I dare not put clothes on them!

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