Atour S Hotel (Xi'an Bell Tower) Reviews

Nice place in inner city. I will come back to them if I visit XiAn

Staff were extremely friendly, always did their best to help despite my lack of Chinese. Location pretty good. The only negative was being woken by work going on outside around 3am. We were on the 5th floor and it was pretty loud. Everything was very clean and the restaurant had many good choices at a reasonable price.

good, its just the washroom is toooo cold during winter

This time I stayed for 3 days. First of all, the parent-child room was quite large, and the two wash basins were very convenient, but the experience of staying this time was extremely bad! I wrote it down in the hope that people who see it can avoid pitfalls in the future. Three points: 1 There was a roar outside the room, which continued from afternoon to night; 2 The bathroom was extremely smelly. I arrived in the afternoon of the first day. After resting for a while, I found that I couldn’t stand it at all. After contacting the front desk, they said that there was no room to change, and then I asked someone to repair it. Later, I saw that the upper and lower water outlets were covered with plastic bags, but it didn’t smell afterwards. 3 The most annoying thing! I went to the laundry room at night, and the machines were full. I was waiting for 3 machines to end in 20 minutes. Since it was self-service, of course I could use it if the machine was empty. But the staff in the laundry room didn’t let me wait and said that they would help me wash it. I said that I would check out at 8 o'clock the next day, and I wanted to wash and dry my clothes. What should I do when you get off work later? She said that someone would take over the shift and had to drive me away and didn’t let me wait in the laundry room! As a result, when I went downstairs at 8 o'clock the next morning, the clothes were still being washed and not finished, not to mention drying. In the end, I left with 2 large bags of wet clothes. It was so annoying! What's even more annoying is that while I was waiting, someone came in and said that he had a flight in the morning and asked the staff to help him wash and dry clothes. As a result, only my clothes were being washed in the laundry room that morning. This person's clothes had obviously been washed and dried. Why did I, who was waiting there before him, have his clothes taken away, and my two baskets of light and dark clothes were not even dried? ! What kind of work process and service attitude! Must give a bad review!

Environment: The room is a 32-square-meter superior twin room, located on this side of the courtyard. There is a sofa by the window. The bathroom is separated into wet and dry areas, and the shower and bathroom are also separate single rooms. Service: The front desk service is good. Check-in and check-out procedures were completed quickly, and a small bottle of water was given when leaving, which can be easily put into a small bag. When I returned to the store at night, I found that there was porridge in the restaurant, which was a little unexpected. Transportation: Get off at Zhonglou Station on Metro Line 2/6 and ride for 7 minutes, about 1.3 kilometers.

Except for the fact that the decoration time of this hotel is a bit long and a bit old, the other aspects are really very satisfactory, which has increased our trust and love for Atour. First of all, the location is good, it is convenient to go anywhere, and the breakfast is also rich. You can taste all kinds of specialties of Xi'an in the hotel. The most important thing is the good service, thoughtful and enthusiastic, and attention to details. There is also a caring "late night porridge road" service every night. Drinking a bowl of hot porridge on a rainy night is really the warmth of home. The service staff also left us a note every day, and note that each time it was written by hand. Although it was just a simple bowl of porridge and a few simple greetings, it made us deeply feel that the hotel was treating every guest with heart. The little brother and sister at the front desk always had a warm and sincere smile on their faces, which made people feel very comfortable. In short, this hotel made us very satisfied with this trip to Xi'an.

This is the worst experience I've ever had in so many Atour hotels. I rarely give bad reviews, but this time it really hit the bottom line! ! ! ! ! Except for the lobby which looks a bit presentable, other places don't feel like Atour at all. The room is old, the hygiene is very poor, there are hair and dust everywhere, the bathroom smells very bad, and the exhaust fan is useless! I really don't know where so many good reviews come from. The sound of wine bottles in the middle of the night and the sound of the waiter talking in the morning made it impossible to sleep... The breakfast was also messy, and many things were gone. The only good thing was the waiter at the front desk who checked in. It was really 1,000 yuan for the room rate, 500 yuan for the service, and 200 yuan for the room. The picture shows the dirt on the pillow. The overall feeling is that the management is very chaotic!

The room hygiene is worrying. There is really no other way to go out for fun. There is one way I would not choose this hotel. It is full of hair. I don’t know if they don’t care about us because of their good business. The whole process is indifferent. I didn’t want to comment. As a result, I heard the front desk clerk scolding the guests when I passed by the front desk today. I don’t understand. How can it be rated S level with such a loud sound of wine bottles in the middle of the night, such poor service and such poor hygiene? It’s not the experience of Atour S at all! Very bad! ! ! ! !

The room is spacious and the transportation is convenient

The overall feeling is very comfortable, the service is considerate, the food is average, small suggestions: there is no place to hang clothes in the bathroom, the stools in the locker room passage are a bit of a hindrance, and the location is not very good. Everything else is very good, the location is excellent, you can walk to the bell tower, which is very convenient. It is also very quiet to sleep at night, suitable for travel.

I encountered a tour group with extremely poor quality. They kept the door open and made noise in the corridor at two o'clock in the morning. It made it impossible for me to sleep. The guy at the front desk coordinated and arranged a room change overnight. I heard that there were children accompanying me, so I made an exception. The room type was upgraded and I was very impressed. The room service is really attentive and makes you feel at home. It is much more considerate than those traditional luxury hotels. In the future, Atour S Wu will be my first choice when visiting Xi'an!

This Atour Hotel is relatively new and has good facilities. The patio room is quieter and more cost-effective than other rooms. It's very convenient to eat downstairs, but the parking lot is at your own expense next to the hotel.

The cleaning ladies on the 8th floor are very kind, provide excellent service, and have great smiles! Xiaoli is impressive! The breakfast is particularly rich. And they’re all delicious~ The parking lot behind is also very large. It's just a little far from the subway station. In addition, the room is really too hot ~ but sleeping is very comfortable ~

The hotel environment is good and the location is relatively convenient. The hotel attendant Shen Ye is also more serious and responsible. Overall, I am quite satisfied.