Ibis Hotel (Xi'an Bell Tower East Street Branch)

Ibis Hotel (Xi'an Bell Tower East Street Branch) Reviews

Ibis Hotel (Xi'an Bell Tower East Street Branch)

No. 1 Juhuayuan, Dongda Street, Xi'an, ChinaView Hotel Details
Ibis Hotel (Xi'an Bell Tower East Street Branch)
Ibis Hotel (Xi'an Bell Tower East Street Branch)Ibis Hotel (Xi'an Bell Tower East Street Branch)Ibis Hotel (Xi'an Bell Tower East Street Branch)
Check available rooms for your travel dates
编组 10
We Price Match
1 night

Ibis Hotel (Xi'an Bell Tower East Street Branch) Guest Reviews

4.7/5
Amazing
951 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All Reviews(951)
Positive reviews(931)
Reviews with photos/video(114)
Convenient location(102)
Friendly front desk staff(83)
Delicious breakfast(54)
Large rooms(37)
Quiet & comfortable(36)
Close to metro(30)
Convenient public transportation(19)
Has rooms for families(4)
Negative reviews(20)
Jinling95
Double Room
Stayed in Aug 2023
Family
10 review
5.0/5
Outstanding
Posted on Aug 9, 2023
A great location and very helpful staff. The breakfast was great and the laundry service was very helpful!
Response from Property: I am very happy to see your satisfaction and praise. Thank you very much for your approval. Xiaoyi wishes you happiness.
SREEPATHY
Superior Double Room
Stayed in Jul 2023
Family
4 review
1.7/5
Posted on Aug 2, 2023
Not a good option for the price bracket, much better Hotels available near this, the hotel was not clean and smell and dirt everywhere, thought not Ibis group (may be duplicate?) only ok was the location and room- rest ALL only bad as experienced, stayed for a day with family. no proper cleanliness even food area, selection of food was bad.
Response from Property: Dear guests, hello! Thank you very much for staying in our hotel this time, and we apologize for the inconvenience caused to you during your stay. We very much hope that you can point out the shortcomings of the hotel, so that we can do better and satisfy you. At the same time, we hope that we can serve you again and let you have a pleasant journey. Good luck with your work! Happy life!
Bhavani
Double Room
Stayed in May 2023
Couples
13 review
3.5/5
Posted on Jun 21, 2023
Hotel is good! Great location. Receptionist don’t speak English! However we managed it! Good choice!
Response from Property: Dear guest, thank you very much for staying in our hotel, and thank you very much for your valuable opinions. We will actively improve and hope that you will be satisfied with your next stay. Looking forward to your visit! I wish you a pleasant journey! ! !
Christoph Hubert
Double Room
Stayed in Aug 2023
Family
30 review
3.7/5
Posted on Oct 17, 2023
Good location between two subway stations. Breakfast is ok, room was small but enough for just sleeping, very friendly frontdesk staff.
Udai
Double Room
Stayed in Jul 2023
Solo travelers
65 review
5.0/5
Outstanding
Posted on Jul 18, 2023
Excellent location and very helpful staff. The hotel serves good breakfast in the morning. I will stay again
Response from Property: Dear guest, hello! Thank you for your praise. It is our greatest honor to be recognized by you, and it also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again, and we will serve you wholeheartedly!
Gian Luca
Superior Double Room
Stayed in Jun 2023
Solo travelers
11 review
4.0/5
Very Good
Posted on Jun 24, 2023
Good room. Big and clean. The receptionist doesn’t speak english but was anyway very helpful.
Response from Property: Dear guest, hello! Thank you very much for choosing Xiaoyi. I didn’t get your five-point praise. I think we still have shortcomings in many places. Your comments and suggestions are very welcome. We will definitely improve actively and look forward to meeting you again!
Jamor
Double Room
Stayed in Nov 2022
Solo travelers
29 review
3.2/5
Posted on Nov 12, 2022
Location is good. Hotel room is super small but clean. It's acceptable when traveling alone. As a couple it might be too small. For the price you would probably find a better hotel but it's not bad either. There is no breakfast buffet, instead you'll get a quite mediocre breakfast delivered to your room by a robot. Since the staff can't speak English and due to some delays it took me a full hour and plenty of own initiative to get my breakfast. Also at 6 am there was some guy shouting stuff regarding COVID Tests with a megaphone.
Response from Property: Dear guests, hello! Thank you very much for staying in our hotel this time, and we apologize for the inconvenience caused to you during your stay. We very much hope that you can point out the shortcomings of the hotel, so that we can do better and satisfy you. At the same time, we hope that we can serve you again and let you have a pleasant journey. Good luck with your work! Happy life
Guest User
Business Room (2 beds)
Stayed in Apr 2023
Family
6 review
3.5/5
Posted on Apr 10, 2023
The services is excellent but the cleanliness have to be improved. I booked for non smoking room but I still smelt the smoke. Hotel package tour is cheaper than buy from the application .
Meme_
Double Room
Stayed in Aug 2022
Solo travelers
7 review
5.0/5
Outstanding
Posted on Aug 30, 2022
Best Customer service....super friendly. The room was clean the bed was good as well better than what i expected.Robot service was pretty dope too. Good Wi-Fi and free coffee. Overall i would definitely recommend this place to a friend.
Response from Property: Dear guests, thank you for your praise for XiaoYi, Xiaoyi will continue to work hard, keep changing, and strive to bring you a different feeling every time! We look forward to welcoming you again in the near future
Xander
Double Room
Stayed in Jan 2023
Couples
7 review
4.5/5
Great
Posted on Jan 27, 2023
The location was ideal since it’s located in central Xian. Very good if you want to go out at night to view the bell tower and also loads of bars and restaurants
Alec Muklewicz 穆子德
Double Room
Stayed in Jan 2023
Couples
18 review
3.7/5
Posted on Mar 12, 2023
Location was good enough, though distance from some of the more interesting places in Xi'an's city center. Metro stop is a 5-10 minute walk. Hotel was comfortable and service was acceptable.
Guest User
Stayed in Aug 2023
Family
12 review
4.2/5
Very Good
Posted on Sep 22, 2023
Nice stay.
Guest User
Family Room
Stayed in May 2024
Other
8 review
4.7/5
Amazing
Posted on May 13, 2024
Facilities: The room is spacious and bright. The facilities are relatively new. The screens are not tight, but there are mosquito coils. There is no ramp at the door, so it is a bit difficult to pull the suitcase. The room network is too slow, and the TV is slow, so I can't watch one-third of the plot. Hygiene: The overall hygiene is clean, the linens are white, the breakfast is standard, and small flying insects are occasionally seen. Environment: Not noisy, the subway is 700 meters away. Service: Most of the room attendants have good attitudes, the front desk service is good, and a small gift is given when leaving the hotel. Everything else is good.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and comments. I am sorry that you have had a bad stay experience this time. Xiaoyi sincerely apologizes to you! The hotel attaches great importance to your feedback. Xiaoyi has reported the situation to the hotel management and relevant depar**ents truthfully. The hotel attaches great importance to it. Hotel hygiene is crucial to the guests' stay experience. We attach great importance to such issues. We will immediately investigate and deal with the problems you reported to ensure that hygiene meets high standards. We will further strengthen training to ensure that our cleaning staff fully understand and comply with the requirements of relevant hygiene standards. In terms of facilities, Xiaoyi will continue to work hard and strive for excellence to provide all guests with a better and more comfortable stay environment and personalized quality services. I hope you can come again and give Xiaoyi a chance to apologize to you in person. We look forward to providing you with a good experience on your next trip with better and better performance.
Guest User
Family Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The room is nice with windows! Clean and tidy! There is a toilet seat! The family room is great for a family!
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Gaigaiweiyi
Superior Double Room
Stayed in Apr 2024
Couples
6 review
4.7/5
Amazing
Posted on Apr 26, 2024
The location is good, a few hundred meters from the subway, and it is convenient to go everywhere. It is very cost-effective not to take a taxi. The carpet in the corridor is a bit old, but the room is clean. The smell of hand sanitizer and shampoo is very good. The service is warm and standardized. It's just that the breakfast is average. During the four days I stayed, the lady always said that we were not on the list and did not check with the front desk. I could only check the coroutine order to prove my innocence. Other guests at the scene also reported this problem, which shows that the process is out of touch. I hope it will be improved.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for staying in our hotel. Thank you very much for your valuable suggestions. We will actively improve and hope that you will be satisfied with your next stay. We look forward to seeing you! Have a pleasant journey!!!