Family-friendly Hotels in Xi＇an

Arrived late (wee hours) due to my flight and upon arriving in the hotel, was met by a very rude security who does not allow our cab to alight us beside the hotel but rather a distance. Found out that the security does not work for the hotel. Upon check in, the staff was rather impatient as it was the wee hours but they did service recovery very quickly. Very clean rooms and staff was exceptionally friendly helping with the navigation, especially Wison, who was so patient.

I was very happy with this hotel. It’s beautiful inside. Nice big, spacious room. Very reasonably priced food and mini bar. Location is great, right in the centre and a metro stop right outside. Would stay here again.

Located inside the city gate near the clock tower and the subway station. Wifi is provided, but there is some obstruction on certain apps and webs. Room size is ok for me, self service free laundry and heater is located in the 2nd floor. Breakfast is served at floor 1 and there is a refillable water also. Free fruits and welcome drink which is send by the robot.

The hotel was in a great location. It’s right beside the Muslim quarter so there’s so much street food. There’s also food chains like McDonald’s and kfc and Starbucks near by. The Great Mosque is only 5 minute walk and so is the drum and bell tower. The room was nice and clean and had the basics. The only negative was the AC was not great. It doesn’t cool the room but this is probably due to central air conditioning being controlled by the hotel which is common with most places in China. The staff were nice even though they had limited English. Overall, I would recommend staying here if you want easy access to the different tourists attractions!

We were having trouble to book the tickets for shanxi museum during the check in and the front desk service staff, 小雅 was very helpful and assisted us in the booking and got us the tickets. The service is excellent and I would recommend my friends to stay at this hotel when they are traveling to Xi’an.

Not a word of English was once spoken here, despite claiming to be an International Hotel, with a Western restaurant. We were greeted by a sign saying that the swimming pool was closed, which was a major disappointment as I had only booked this hotel to use the pool. I'm the room the tiles around the bath were all broken, and some on the floor too. It looks impressive when you first walk in, but then you notice issues. The ”coffee” is undrinkable to a westerner who doesn't take sugar. A huge selection of Chinese food for breakfast, but considering this is called a Western restaurant the cooked breakfast was appalling. The cook should ask someone how to fry eggs as they were awful. One day we had sausages that were fine, but the spicy ones are nothing like western sausages and not nice. I'm used to awful bacon in most countries, so this left me with beans on toast. The second day there were no beans, so just toast. The third day beans were empty, so I asked for some. After 10 minutes they came out stone cold. Very poor.

Excellent hotel in good location, room very well appointed. Stay was especially comforting with the warm level of service by hotel staff. I would like to commend front office staff 孙陆who spent time in helping my wife and I set up WeChat DIDI and giving us his personal number to call at any time if we encountered issues. The morning breakfast service staff, 尹改利 and her teammates are happy in serving and awesome, making our 6.30am breakfast a great start for the day. Thank you 尹改利 & your colleagues for the wonderful breakfast mornings. Eastern House is fortunate to have such hardworking and enthusiastic employees. The welcoming experiences at 东舍 would be a draw for our next visit to 西安. 高标准的服务对于提供客户体验至关重要。我要赞扬前台孙陆的帮助以及早餐时尹改利和她的同事们友好服务。你们让我在西安的住宿成为一次美好的经历。

Lovely location overlooking the river. The entrance road is pretty, about 1km drive. Room was clean, nice layout, with a fantastic view of the river. Breakfast was standard. Used the sauna, steam room, both clean and comfortable environment. The pool was a little small but not a major issue. Staff were friendly and most spoke some level of English.

Fantastic hotel right next to Datang Everbight Walking Street, Joy City Mall and the Goose Pagoda. Rooms are designed to look ”antique” to match the amcient theme of the area, but are very clean. Breakfast was reallly good!

Good service and nice breakdast . SPA and swimming pool also are well prepared during winter season.