Instead of making a direct evaluation, let's state the plot of the incident. First of all, when I check in, I need to add a Wechat to send a room password. I feel a little bad. I have checked in other rooms that require a password, and they all send it via SMS.
On the afternoon of the check-in day, the TV suddenly went out of internet. I asked the store on WeChat. After the guidance, I still couldn’t get it. I heard someone knocking on the door as the message was saying, and I didn’t say ”Then we will go to you now.” ”Look at the room”, it came in almost a few seconds. I hurried to open the door. Maybe I opened the door because of the second knock. It was not so timely (but it was the fastest for me). I am happy, as if I was very disagreeable to me. I did not say a word to me during the whole process of tuning the TV, so I went out after finishing the tuning, so I also felt that there was no need to say ”thank you” to him.
The wonderful thing is in the back. The third day of the stay was around 3pm, because I just came back from the outside and took a shower with sweat. After taking a shower, I looked at my phone. There was a WeChat voice call from a missed store. I hurry. The reply message said, I'm sorry I didn't see the message just after seeing it. The store asked if cleaning was needed. I said it was necessary. The store said that the cleaning aunt was off work, and he would clean it by himself in a while. I said yes, and then I went out. I saw the store again when I came out after taking skin care at 10 o’clock in the evening. After I replied to the WeChat message more than half an hour ago, the other party said that they would send bath towels. When I returned to the room at night, I found that the room was not cleaned. I went to the front desk to get bath towels and mineral water. What I didn’t expect was that the male store’s house was loudly complaining that I was knocking on the door when I went to clean in the afternoon and no one opened the door. I just thought It may be that the bathroom door was closed and the exhaust fan was turned on during the bath. I said I didn't hear it. I repeatedly explained that I didn't mean it. I really didn't know and I didn't hear it. Then I complained about why I didn’t reply when I sent a message at night. I said I was doing nursing and couldn’t look at the phone, but after seeing it, I responded to you as soon as possible. I said that I am a customer and I did not blame you for not cleaning today. Why are you still scolding me? The male store used a super high volume and said to me, ”How am I scolding you”. When I saw his attitude, I said silently ”You guy...” As soon as I said these four words, the store was immediately angry and felt How can I evaluate him, I said, ”I really shouldn't say these four words. I apologize for these words, but I didn't make any mistakes in other words.” He immediately said, ”You didn't open the door when you cleaned yesterday. , You won’t open the door today”, I was stunned. He said yesterday that when I returned to the room at 11 noon, I found that the room had been cleaned. I was still wondering how I cleaned it so early. You are not in the room. You have come in. How can I not open the door, because I can only say nothing if I can’t speak to others. The reason why I said it in such detail is because I am afraid that the store will say something inexplicable.
As a person who has stayed in hundreds of hotels at home and abroad, I have only encountered this attitude twice, but I didn’t give that store a bad review last time because I think it’s not easy to do business. Who When I’m in a bad mood, a bad review also has an impact on the hotel, but this time I gave a bad review to the hotel in my hometown for the first time in my memory. I recently worked in Gaoxin, so I booked several hotels in this area. Others are moving with good attitudes, but this one is moving with bad attitudes.
Add WeChat, make a voice call, send more messages to customers at 9 o'clock in the evening, you will be trained if you do not reply in time, and you will not look good if you open the door in time. You can feel these behaviors for yourself, but I will not be so extreme and give 1 Points, after all, the hardware facilities of the room are still okay for this price. In addition, the attitude of the female shopkeepers I saw on the first day is also okay. Give 3 points to the room.
Excellent
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