Hampton by Hilton Xiamen Tong'an Chengnan

Hampton by Hilton Xiamen Tong'an Chengnan Reviews

Hampton by Hilton Xiamen Tong'an Chengnan

No.379 South Ring Road, Xiamen, ChinaView Hotel Details
Hampton by Hilton Xiamen Tong'an Chengnan
Hampton by Hilton Xiamen Tong'an ChengnanHampton by Hilton Xiamen Tong'an ChengnanHampton by Hilton Xiamen Tong'an Chengnan
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Hampton by Hilton Xiamen Tong'an Chengnan Guest Reviews

4.8/5
Amazing
387 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(387)
Positive reviews(383)
Reviews with photos/video(79)
Delicious breakfast(70)
Friendly front desk staff(51)
Classy environment(43)
Many amenities(19)
Convenient parking(13)
Well designed(12)
Delicious buffet(8)
Awesome gym(6)
Negative reviews(4)
Anonymous User
Cozy Double Room
Stayed in Nov 2023
Other
13 review
3.7/5
Posted on Nov 15, 2023
The hotel location is a bit far from downtown unless you drive there hardly can reach the hotel. There was construction work nearby so it was noisy. The so called Chinese restaurant was no good at all in terms of the environment !
Response from Property: Dear guest,We regret that the hotel could not meet your expectations, the hotel has always been "customer first" service concept to receive guests from all over the world, if there is a chance, we hope to bring you a memorable and wonderful experience next time! - Waiting for your happy friend
MUTHU SELVAM
Cozy Double Room
Stayed in Nov 2023
Business travelers
3 review
4.7/5
Amazing
Posted on Dec 1, 2023
It was a good stay at Hampton at Xiamen Tong'an. Their service was good and the front desk manager Ms. Yulia has taken very care. Their food is good and more delicious. Thanks for all of them.
Response from Property: Warm Greetings from Hampton by Hilton Xiamen Tong'an Chengnan.Thank you for taking your time to let us know of the excellent stay experience you encountered during your stay with us and we appreciate your value comments.Your recognition and appreciation is our driving. If anything we can be any assistance please contact us. We value your patronage and looking forward to welcome you back again.——Little Hampton
Guest User
Cozy Double Room
Stayed in Nov 2023
Business travelers
29 review
5.0/5
Outstanding
Posted on Nov 13, 2023
The hotel was more than wonderful, the place was very quiet, and the people in the reception were very nice
Response from Property: Dear,Thank you for taking the time to share your recent experience at the Hampton by hilton Xiamen Tong'an Chengnan with us,Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.I'm glad to hear that you enjoyed your stay.At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Xiamen.
Guest User
Superior 2-bed Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on May 11, 2024
The front desk service is very considerate. The bedding in the room is very comfortable. The hotel environment is very good. I will definitely stay at this Hilton again next time I go on a business trip
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Guest User
Cozy Double Room
Stayed in May 2024
Friends
4 review
5.0/5
Outstanding
Posted on May 7, 2024
I was surprised and surprised to find that I could eat Tongan specialty bowl cake for breakfast in the hotel. It seems that the hotel is really dedicated to its management.
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Response from Property: Seeing your thoughtful review, a warm current surged in my heart, from the top of my head to the soles of my feet, as if my Ren and Du meridians were opened, and I felt happy! Sincerely thank you for your recognition. "Friendly, reliable, caring, and thoughtful" is the sincere service that Huanpeng provides to every guest. We are committed to letting you experience our extraordinary stay experience. Please come often when you are free~~ Your full 5-point praise makes Huan Xiaopeng feel like a spring breeze. Suddenly, I feel a sense of comfort of "the spring breeze is so proud that the horse gallops, and I can see all the flowers in Chang'an in one day". Thank you for your affirmation and support for Huan Xiaopeng. --- Happy Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in May 2024
Family
11 review
5.0/5
Outstanding
Posted on May 3, 2024
I am an old customer. Every time I come, I am treated very attentively, especially the front desk managers Xiao Chen and Bing Bing. I am very satisfied with the room they arranged. They gave me a small gift during the May Day holiday. The breakfast is rich and has local characteristics. The shower room is very comfortable. I highly recommend it for families with children!
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Response from Property: Dear friend, thank you very much for your recognition and support for the hotel. I am deeply moved to receive such warm recognition! I am really very happy to receive your full praise. I hope to have the opportunity to serve you again and bring you a more pleasant experience. Thank you again for calling for us and sincerely invite you to come again - Happy Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in Apr 2024
Other
6 review
5.0/5
Outstanding
Posted on Apr 26, 2024
A very satisfactory Hilton Garden Inn, newly renovated but no odor. Traveling with the elderly, the front desk upgraded the room for free and responded positively to the needs raised. There is a Fujian restaurant next to the hotel, the taste is good, no need to run out to find food. On rainy days, the hotel has an underground parking lot, which is very convenient.
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Response from Property: Dear Huan friends, you have given us such high praise. Huan Xiaopeng is a little shy. Thank you for coming to us and giving us the opportunity to serve you. In the future, Huan Xiaopeng will definitely provide you with a "friendly, reliable, caring, and thoughtful" service experience. Huan Xiaopeng will also keep working hard and hope that you will come back again and return to your warm home. ———Looking forward to your Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The hotel has complete facilities and the service provided by Xiao Chen at the front desk is very good. Thank you very much. I will come again next time. It is suitable for business travelers.
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Response from Property: Wow, Huan Xiaopeng has received another five-star review~ All hotel staff adhere to the concept of "reliability, care, friendliness, and thoughtfulness" to provide you with services. Only with attentive service can you enjoy your stay~ Thank you for your support I am definitely looking forward to your stay~——The considerate Huan Xiaopeng
Guest User
Cozy 2-bed Room
Stayed in Feb 2024
Friends
4 review
5.0/5
Outstanding
Posted on Feb 26, 2024
The facilities and services at this hotel made me feel right at home. The room facilities are well-equipped and the bed is comfortable, allowing me to have a good sleep. In addition, Dannie's service is very warm and thoughtful. The hotel also provides a rich buffet breakfast, which is very cost-effective. Highly recommended👍👍👍
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Response from Property: Thank you for your stay and review. As long as you need it, we will welcome you 24 hours a day in the fullest state. We look forward to your next stay, pen refill! ——The enthusiastic Huan Xiaopeng
aj1028
Cozy Double Room
Stayed in Feb 2024
Family
17 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Check-in at the hotel went smoothly. Xiao Chen at the front desk was very helpful, warm and friendly. He upgraded me for free if I didn't come in. He also specially prepared welcome fruits for me. I was very satisfied with all aspects of the room supplies and facilities. The breakfast was also very rich,* *The noodle soup is very special. Thank you for taking care of me. The hotel is very beautiful and I recommend everyone to stay!
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Response from Property: Thank you for your review. Huan Xiaopeng suddenly felt full of strength! Thank you very much for choosing Hampton among many hotels. It is our unshirkable responsibility to provide you with high-quality services, high-end room products, and sumptuous breakfast. Huan Xiaopeng is waiting for you to come back again. We hope that Huan Xiaopeng will accompany you every time you travel. Let us bring you a comfortable and beautiful day on your journey! ——Positive Huan Xiaopeng
Guest User
Superior Queen Room
Stayed in Feb 2024
Family
10 review
4.5/5
Great
Posted on Feb 25, 2024
The hotel is about a ten-minute drive from the highway intersection, and there is a restaurant downstairs to satisfy your stomach needs. The room is a bit small, but the facilities are very complete, which is within the normal level of Hilton. There is a big road downstairs, and the sound of cars speeding by is quite obvious at night.
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Response from Property: Dear, after receiving your feedback, Xiaopeng Huan can't help but reflect. There are still many areas for improvement and growth in our services. I have taken note of the questions you raised. We will continue to work hard to improve. I hope you will forget your temporary troubles. Believe that we are getting better and better! ——Huan Xiaopeng who works hard to improve
Kerryzhangshiqiu
Cozy Double Room
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The lady at the front desk was very nice and gave detailed introductions and replies on all aspects. Due to changes in the travel itinerary and the need to check out, the front desk coordinated and helped solve various problems. The family was very satisfied with the abundant breakfast in the morning. OK trip to Xiamen
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Response from Property: Dear guest: We are very happy and proud to know that you are so satisfied with the service at Xiaopengjia. Xiaopeng firmly believes that "no pain, no gain". Only by giving silently and doing things for the guests can we win your applause and love. We are determined to provide our families with humanized hardware services and warm and welcoming software services, step by step to improve the happiness of you and your family and friends, and build a warm hotel. We will continue to maintain high-quality service and hygiene quality, and believe that our next encounter will be better. ——Huan Xiaopeng, who provides excellent service
Guest User
Cozy Double Room
Stayed in Feb 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Feb 29, 2024
The hotel is very beautiful. It looks very different from the Hilton Garden Inn online. But in fact, I have stayed in so many hotels. This is the hotel that makes me feel the most warm. Especially the receptionist Xiao Chen in the front lobby made me feel at home. The breakfast was also very good. Nice, the rooms are clean and comfortable, very nice.
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Response from Property: Dear guest, it is our goal to provide every guest with the best stay experience. We will continue to work hard and do better and better. We hope to bring you a warmer and more comfortable accommodation environment. Thank you again. Choose Hampton Inn and look forward to your next visit. I wish you health, safety and all the best! ——The happy little friend of Ness
WinnieNglou
Superior 2-bed Room
Stayed in Feb 2024
Family
10 review
4.2/5
Very Good
Posted on Feb 14, 2024
The location of the hotel is in Tong'an District, which is relatively far from the scenic spots and there is nothing feasible around it. The temperature in Xiamen is 8-22 degrees every day. Because the air-conditioning in the room is at a constant temperature and the air-conditioning is turned on, the heating is changed. So after staying for a few nights, everyone opened their room doors to ventilate, and the entire corridor smelled of smoke! There are soft and hard pillows but I don't use either one. The toilet is designed to separate dry and wet areas, and the glass door is still fully transparent. It's okay for couples, but only one person can use the toilet when a brother and sister stay, so the original intention of separating wet and dry areas is not fulfilled. The breakfast is quite good and has more varieties. It is served from 7 to 10 o'clock, but the key point is that it is very slow. You can hear the jingle at every turn but it never arrives, so if you want to have breakfast at 9:30, you have to make an appoin**ent earlier. Overall I'm quite satisfied, every staff member is nice!
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6/8
Response from Property: Dear distinguished guest, Huan Xiaopeng has received your feedback and is very sorry for his shortcomings. A simple apology is not enough to express our guilt and self-blame, but we still have to express our sincere apologies to you. Xiamen's hot and cold weather has brought you an imperfect stay experience. I choose because of trust. After receiving your feedback, the hotel management attaches great importance to it and will brainstorm and find a better way to balance the large temperature difference based on experience, so that guests can have a more comfortable rest environment and be positive. We will communicate with the elevator maintenance company about your feedback and make corrections and improvements. We hope you can give us a chance. Next time you come, we will definitely give you a brand new stay experience! - Please forgive me, Huan Xiaopeng
Anonymous User
Cozy Double Room
Stayed in Feb 2024
Friends
2 review
5.0/5
Outstanding
Posted on Feb 5, 2024
It's very comfortable. I always go to the Hilton Hotel when I see Hilton in many places. Xiao Lu at the front desk is very considerate! ! If you need help, he can help. The hotel breakfast is also good👍
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