Avoid lightning at Nanhua Courtyard!!! Don't book it!!!
First of all, the front desk service attitude is very poor. We booked a family room from May 1st to 3rd. We asked the front desk two weeks in advance whether we could check in early because we only bought high-speed rail tickets for the early morning. The front desk replied that if there were vacancies in the same room type, we could check in early. We called again the day before check-in to confirm whether we could check in early. The front desk replied that there were no vacancies and the earliest check-in was at 10 o'clock and there was no mention of payment. After we arrived at the hotel, we found that there were at least three vacancies in the same room type. We called the front desk to ask if we wanted to check in early. The front desk replied that we needed to pay 100/hour. This was the first time we knew that we needed to pay for early check-in and we thought the fee was very exaggerated (the details page did not explain it, and the front desk did not say it in advance).
In addition, when we checked in in the afternoon, we reported to the front desk that the room smelled very musty, but the front desk kept emphasizing that we "picked up a leak" before they changed the price, and the room price was very low (we booked 588/night). The room type originally assigned to us was worse and the musty smell was heavier? ? ?
Therefore, we think they are deceiving consumers, and their service attitude is very poor (for the service of Ms. Wang at the front desk). The hotel is in the same place as the confinement center. The confinement center faces south and the hotel faces north, so all the rooms should have a very strong musty smell. They did nothing at all, and they also complained that the customers paid too little. May I ask if it is because we paid too little that the hotel has a strong musty smell? And you did not change the price, and even in a big city like Shanghai, you can't live in such a bad house at 588/night. Please position yourself well and don't be too proud.
Original TextTranslation provided by Google