Somerset Software Park Xiamen

Lovely accommodation right next to a shopping mall, with so many cats in the middle, bringing joy and peace when watching after dining/ shopping. The staffs were very friendly and went above and beyond by allowing us to store our luggage three days before check-in, which made our trip to other city so much easier. This is truly appreciated. The room was clean and comfortable, there was robot to send water bottles and food. Overall service was excellent. Highly recommend for both comfort and convenience!

The mgt needs to review the design of the tap in the kitchen, it's too high and water splashes everywhere because of the water pressure. Also, the toilet layout is bad for the deluxe 1 bedroom apt.

Pros: & Cons efficient check-in and checkout process Spacious comfortable 1 bedroom apartment equipped with kitchenette, clothes washer, fridge, microwave, cook top. Big TV in living room and Bedroom. Big shower room with strong hot water. 4 big & fast lifts serving the hotel guests. Gym is on level 7, quite small and old Metro Lindou station is 150m walk from main entry. Yilong Mall is opposite the hotel, accessible from the metro station underground walkway When we arrived, we were assigned ra oom in level 5 with view over car parking and a building nearby. There was connecting door which we could hear noises from next room. Requested room change - assigned room 1709 on level 17. There was strong cooking oily.odour and the kitchen and timber floors were oily. Requested cleaning of the oil off the kitchen bench ,& cook tops, dining table and timber floor. Breakfast buffet mainly Chinese food and minimum western food items. Very much self service style with minimum staff. Our stay experience reflected that there is lack of hotel management effort on quality control and staff co-ordinator. It seemed hotel management and supervision did not show any interest in running the hotel.