cchen-
February 11, 2025
Very bad hotel! We were supposed to check in at 2 o'clock, but we arrived at 5:30 and they told us that the room was not cleaned yet. There were no other rooms available. This seriously infringes upon our consumers' reasonable check-in time and itinerary arrangements. We had to wait in the hotel for more than half an hour before we could check in. Tourists' schedules are very tight. We were clearly not able to check into our room during the time we purchased it. They said that the previous guest left late because he got married. Will the hotel not charge us the extra time fee? The hotel charges two prices for one room, why should we consumers bear the waiting time? I couldn't get into the room to rest in time, so I could only leave my things at the front desk and leave in a hurry. I forgot about what the front desk said about putting my luggage in the room when I got back, and I ran up and down again to get my luggage. Stayed for three days, and when I was leaving, I specifically asked the front desk to clean the room, but they agreed and then forgot! ! ! It is really speechless...it affects people's rest and arrangements! ! ! The room was still dirty when we came back, and it was very embarrassing to watch the auntie cleaning it. The attitude of the front desk was also very bad. When we negotiated reasonably to refund one day's room rate, they directly said "Impossible, that's how it is during the New Year". We said we would file a complaint with the Market Supervision Bureau, but the front desk said it was useless. Is there still law? It’s so infuriating, everyone please avoid it! The facilities are also very old, the air conditioning is not working, and the exhaust fan is not working... This kind of hotel is really a shady shop.
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