Nine View Lake Fondney Hot Spring Hotel Reviews
Nine View Lake Fondney Hot Spring Hotel
Jiuchonghu hot spring town, Xingning, ChinaView Hotel Details
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Nine View Lake Fondney Hot Spring Hotel Guest Reviews
4.8/5
Excellent
2995 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(2995)
Positive reviews(2965)
Reviews with photos/video(1219)
Classy environment(921)
Relaxing hot springs(568)
Delicious breakfast(268)
Perfect for kids(196)
Garden view(50)
Delicious buffet(41)
Children's amenities available(16)
Negative reviews(30)
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Hot Spring Room (2 beds) (Balcony)
Stayed in Apr 2022
Friends
25 review
Great
Posted on Jun 7, 2022
It's a dream-like place with spacious clean rooms, great hot tubs in the garden, around 20 of them, and very friendly and helpful staff.
Excellent to come and unwind for a few days .
The only thing missing was massage/spa service, which was explained to us, something they will have in the future. The hotel was relatively new when we stayed there in May 2022.
Also, delicious Hakka food at the hotel restaurant.
Response from Property: Dear guests! We always believe that a good reputation will be recommended with sincere satisfaction like you. At the same time, we are honored to provide you with high-quality service. Welcome to choose us again!
Guest User
Hot Spring Room (Double bed) (Balcony)
Stayed in May 2024
Family
12 review
Great
Posted on May 14, 2024
This is a hotel with service that exceeds expectations. The girl at the front desk is very good. Because the itinerary changed, she helped us adjust the order in time, gave the baby many small gifts, and helped us upgrade the room type. Every employee greeted us when they saw us. The children liked the various facilities of the hot spring very much. It was the best experience in Xingning. I will choose this hotel next time. The only thing that needs to be improved is the air conditioning in the room. It is noisy and the cooling effect is not good. Everything else is very satisfactory.
Original TextTranslated by Google
Guest User
Elegant Queen Room
Stayed in May 2024
Family
4 review
Outstanding
Posted on May 4, 2024
The room is super big, the facilities are quite complete, the environment is antique, there are many types of breakfast, and they also proactively provide children's toothbrushes, slippers, and bathrobes, which is quite humane.
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello, we are very honored that you chose to stay at Jiuchonghu Fengyi Hot Spring Hotel and gave us a full score. At the same time, we are also very happy to know that the hotel has left you with a good and pleasant impression. We provide guests with outstanding quality, efficient and appropriate "warmth accompanying" services and a safe stay experience! Looking forward to your visit again. —— Thoughtful and lovely Xiaojiu
Guest User
Hot Spring Room (Double bed)
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 30, 2024
The room was very good in every aspect, the service staff were very considerate, very satisfied! It was just that the heavy rain was a bit disappointing. Next time I will have to wait until the weather is good before going out.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Xiaojiu is very shy! It is Xiaojiu's greatest honor to serve you well. What is even more gratifying is that we can bring you warmth during your journey and accompany you to spend more happy time. Good times are always short. I sincerely look forward to your coming again, my friend - Xiaojiu who is looking forward to your return home
Konglaomozi
Elegant Queen Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 27, 2024
The housekeeper was very nice, upgraded the room for free, helped with restaurant reservations, delivered pastries, and was very considerate to delay check-out. The hot spring service staff was also very thoughtful, constantly delivering water and tea eggs!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at our Jiuchonghu Fengyi Hot Spring Hotel and sharing your valuable stay experience in your busy schedule. It is our honor to bring you a satisfactory stay experience. We will uphold the service spirit of "warm smile, perfection" and strive to provide high-quality services to every guest who comes to the store. We hope that this hotel will become your first choice when you arrive in Meizhou in the future. I wish you a happy life!
Guest User
Hot Spring Room (Double bed) (Balcony)
Stayed in Apr 2024
Family
5 review
Amazing
Posted on Apr 22, 2024
We, a family of 6, were traveling back to our hometown to worship our ancestors, so we chose to stay at your hot spring hotel for a trial. As soon as we arrived at the hotel lobby yesterday, we were warmly received by your front desk, and then you quickly arranged three very comfortable rooms for us to take a rest. A handsome guy even helped deliver our luggage to the room. He also explained to us the facilities and usage of the hot spring in the room. Then we chose the hotel Chinese restaurant you recommended for dinner. The dishes there were very exquisite and delicious. The environment is also very comfortable, and the waiters are also very friendly. The restaurant manager Chen Zhulian is also professional. She knows that we must return to our hometown every year and need to arrange a banquet for about 30 people, so she takes the initiative to take us to visit various rooms so that we can have a good time. A very good impression. Therefore, we are very satisfied with the service and facilities of your hotel overall. We especially like Xiao Wen. She took the initiative to take care of us during the two days and was very considerate, making our family enjoy a pleasant experience!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Welcome to Jiuchonghu Fengyi Hot Spring Hotel. Thank you very much for your affirmation of our hotel's services. It is a little regretful that we did not receive your full praise. We will continue to improve the quality. It is our highest honor to bring you a comfortable and high-quality stay experience! The indoor hot spring area will be opened later. It is currently fully upgraded and will add parent-child entertainment projects, fitness areas, entertainment areas, sweat steaming areas, snack bars, etc. I hope to see you again soon. I wish you a happy life! Family happiness---Xiaojiu is looking forward to your return home
Anonymous User
Elegant Queen Room
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on Apr 22, 2024
The hotel environment is very comfortable. I visited the hot spring area of the entire hotel, which also has good facilities, clean and sanitary. The environment makes people feel very comfortable and the service is very satisfactory.
Original TextTranslated by Google
Response from Property: Dear guests, hello! The best travel is to find long-lost feelings in a strange place. Xiaojiu has always believed that gaining a sense of tranquility is the best experience for guests. We will continue to work hard and move forward. Looking forward to your next visit. - Xiaojiu is looking forward to your return home.
Guest User
Garden Room - with View (Soaking tub, balcony)
Stayed in Apr 2024
Family
28 review
Outstanding
Posted on Apr 17, 2024
The front desk and all the staff were very warm, polite, and helpful. The bed in the room was very comfortable, and the hot spring bath was very cool. Half of the sofa was designed to be semi-open-air, which was both relaxing and safe. The hot spring bath can be indoors, on the balcony, or fully open-air, which is simply beautiful!
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello, we are very honored that you chose to stay at Jiuchonghu Fengyi Hot Spring Hotel and gave us a full score. At the same time, we are also very happy to know that the hotel has left you with a good and pleasant impression. We provide guests with outstanding quality, efficient and appropriate "warmth accompanying" services and a safe stay experience! Looking forward to your visit again. —— Thoughtful and lovely Xiaojiu
Guest User
Hot Spring Room (2 beds) (Balcony)
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on Apr 14, 2024
The overall stay experience is good! It is very suitable for parent-child travel~ Comfortable and pleasant, the service is very considerate and it is a plus. I will come again next time~
Original TextTranslated by Google
Response from Property: Dear distinguished guest: Hello, we are very honored that you chose to stay at Jiuchonghu Fengyi Hot Spring Hotel and gave us a full score. At the same time, we are also very happy to know that the hotel has left you with a good and pleasant impression. We provide guests with outstanding quality, efficient and appropriate "warmth accompanying" services and a safe stay experience! Looking forward to your visit again. —— Thoughtful and lovely Xiaojiu
Anonymous User
Hot Spring Room (2 beds) (Balcony)
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on Apr 4, 2024
There are children's tableware for breakfast, and the food variety and taste are satisfactory. Butler Ye took good care of me, thank you for the kind reminder. If the hotel includes children's hot springs and breakfast, I would be satisfied. The whole place is clean and the environment is quiet.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Life is like an answer sheet, which contains multiple choice questions, fill-in-the-blank questions, true or false questions and essay questions. I hope Jiuchonghu Fengyi Hot Spring Hotel is your easiest choice and the most satisfactory answer. I hope you will come home again. I wish you all the best! —— Thoughtful and lovely Xiaojiu.
Guest User
Hot Spring Room (Double bed) (Balcony)
Stayed in Mar 2024
Couples
4 review
Posted on Mar 27, 2024
The pool was leaking but the housekeeper actively cooperated with the handling and sent a technician to check it. He said he would change our room but since it was used, it would not be a problem. The housekeeper also offered to open another room for me to soak in the hot spring. Then in the middle of the night, I found that the exhaust fan had fallen off. The staff on duty actually told me that it was not high enough and asked me to put it back myself. What a talent! How do you manage it? I checked in around 10 o'clock and it was still 25 degrees at 12:30. I called later and was told that the air conditioning was not turned on. But the housekeeper was very good and was actively handling it. I can only say that there were some minor episodes, but the environment and location of the hotel are good. It is only a few kilometers away from the highway.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for staying at Jiuchonghu Fengyi Hot Spring Hotel! The hotel has experienced countless receptions, and the facilities inevitably leave traces of the years. Solutions have also been given in time. Although there are some minor episodes during the period, Xiaojiu will continue to strengthen the daily maintenance and upkeep of equipment and facilities. During this period, there are also housekeepers to provide you with quality services 24 hours a day. At the same time, Xiaojiu has been committed to providing guests with a warm and comfortable accommodation environment and creating a caring "home away from home" for you. Xiaojiu will also make up for the shortcomings of this time with better services. I hope you will continue to pay attention to and support Xiaojiu. Thank you again for your comments and sincerely look forward to your visit again.
Guest User
Hot Spring Room (2 beds) (Balcony)
Stayed in Mar 2024
Family
3 review
Outstanding
Posted on Mar 26, 2024
I rarely comment on Ctrip, but I really want to say a few words about this one. It's clean and comfortable. We took a public hot spring bath in the middle of the night. At first, I thought that the hot spring bath was closed in the morning because they wanted us to check out on time. It turned out that they took the bath in the middle of the night and released the hot spring water during the day to welcome new customers. The service was also in place. It means that you are bringing your baby, and they provide children's toiletries, children's bathrobes, and children's slippers.
Original TextTranslated by Google
Response from Property: Dear guests, hello! The best travel is to find long-lost feelings in a strange place. Xiaojiu has always believed that gaining a sense of tranquility is the best experience for guests. We will continue to work hard and move forward. Looking forward to your next visit. - Xiaojiu is looking forward to your return home.
Guest User
Hot Spring Room (2 beds) (Balcony)
Stayed in Mar 2024
Family
1 review
Posted on Mar 14, 2024
The hotel has a variety of pillows to choose from, which is an advantage. The public environment of the hotel is beautiful and the smell is fresh, but there is a smell in the room. The housekeeper opened a new room and it smelled similar. It is probably not ventilated or too humid. The room hygiene is average, with visible cigarette ash on the floor, rusty and yellow water in the private hot spring pool, and every corner is not very clean. I feel sorry for the room price of more than 900 yuan. The housekeeper's service was fine at the beginning, and he even sent a dessert in the middle of the night, but the housekeeper kept asking me to help the platform to give a five-star review on WeChat when I went home. This operation is a bit low. How can the sanitary environment be five-star? I didn't want to comment at first, but after this harassment, I posted the actual situation for reference by those who booked the room later.
Original TextTranslated by Google
Response from Property: Dear Ms. Dai, hello! First of all, thank you for choosing to stay at Jiuchonghu Fengyi Hot Spring Hotel. We are very sorry that we failed to get your approval! All service staff of Jiuchonghu Hotel always adhere to the service concept of "warm smile, perfection", and Xiaojiu always puts the needs of guests first. During your stay, we have 24 hours to follow up and contact your needs at any time, and change the room for you in time. We did not receive any dissatisfied feedback from you. For every guest who stayed in, the return visit is also an important part of Xiaojiu's improvement. Since the staff expressed that you had a bad experience, we sincerely apologize to you, so we hope that you can call our switchboard at any time to feedback your valuable opinions, and sincerely invite you to stay in the hotel again to experience it again. Xiaojiu will do its best to provide you with quality service and look forward to your call and feedback. I wish you a happy life!
Guest User
Guestroom (2 beds) (Soaking tub)
Stayed in Mar 2024
Family
4 review
Outstanding
Posted on Mar 5, 2024
The room was very nice, with a private hot spring. Although we didn't use it, we went outside to have a bath. The environment was beautiful, the service was also very good, and they gave us sweet cakes! They also gave us a small gift when we checked out. I really liked this trip.
Original TextTranslated by Google
Response from Property: Dear guests, hello! The best travel is to find long-lost feelings in a strange place. Xiaojiu has always believed that gaining a sense of tranquility is the best experience for guests. We will continue to work hard and move forward. Looking forward to your next visit. - Xiaojiu is looking forward to your return home.
Guest User
Hot Spring Room (Double bed)
Stayed in Feb 2024
Couples
11 review
Posted on Mar 1, 2024
The room costing over 800 is not worth it at all. The whole place is not big. The room is not clean. The toilet wall is moldy. I can't imagine that this is a hotel opened in 2020. The glass inside the table is also moldy. The bedside table is also moldy. There is a smell as soon as you enter the room. It is very uncomfortable. There are not many pools in the public hot spring. It is very small. It doesn't look like a professional hot spring hotel. Except for the appearance, it is hard to describe the rest.
Original TextTranslated by Google
Response from Property: Dear Ms. Yang, thank you for visiting Jiuchonghu Fengyi Hot Spring Hotel and giving your comments. I'm sorry that I didn't give you a five-point stay experience. Xiaojiu attaches great importance to the problem you raised and investigates and corrects it as soon as possible. Regarding the mold on the wall, it was found that it was caused by the drinks spilled by the children of the previous batch of guests. After treatment, the color that has penetrated into the wall is still left, which is not mold on the wall. Xiaojiu has made targeted rectifications with his colleagues. During your stay, there is also a housekeeper to serve you 24 hours a day. If you have any questions, you can contact Xiaojiu at any time. The housekeeper will also follow up and deal with the problems you reported as soon as possible. After inspection, the TV cabinet has small mold spots in the glass gap layer that is inconvenient to clean. Xiaojiu will also strengthen the inspection of the room in the future. Xiaojiu will continue to ask himself to be better and better. Please believe that Xiaojiu is willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during your vacation. I look forward to your stay again and seeing our changes. I wish you and your friends more and more beautiful and happy every day.
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