The service here is really outrageous. We called the front desk ten minutes in advance before arriving on the first day to ask for a shuttle bus to pick us up. After we arrived, we waited in the cold wind for more than 10 minutes. We saw a car full of employees going off work from a distance, so picking us up was on the way, right? Sending employees off work is the main thing?
When checking out, we repeatedly asked if we needed to swipe our credit card to cancel the pre-authorization? We confirmed it twice, and the front desk said no. We waited for the shuttle bus at the front desk for a while, but when we were halfway there, the front desk called us and asked us to turn back, saying that we had to enter the password to cancel the pre-authorization. I just want to ask such a low-end question. The guests have repeatedly reminded you that the taxi we took outside the hotel park can only wait for us at a charge. The girl at the front desk also had a bad face. I heard that the hotel management has changed. Just let the boss take care of it.
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