Guest User
June 27, 2024
The first bad review was given to Xining Yile Hotel because my family was not feeling well and we didn't want to go out for dinner but wanted to eat instant noodles. Unexpectedly, the kettle was full of foam when we filled it with water. When we poured it out, it was still foam the second time. The floor towel turned yellow the next day after it came into contact with the water. We had to go out for dinner. After dinner, the old man reported the situation to the front desk first, but no one came to replace the kettle. I reported the situation to the front desk again at around 10 o'clock, but no one came to deal with it after waiting for more than 10 minutes. Do you need to wait all night for you to deal with it? One of the hangers was also broken. I really don't understand. It's not a very cheap small hotel, but the service can be so bad. If the surface work is not done well, how good can we, the guests, do in places that we guests can't see? The front desk is indifferent. This kind of performance makes people doubt the management level of the hotel.
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