Zhongfayuan Hotel

Zhongfayuan Hotel Reviews

Zhongfayuan Hotel

No. 1 Shulin Lane, Xining, ChinaView Hotel Details
Zhongfayuan Hotel
Zhongfayuan HotelZhongfayuan HotelZhongfayuan Hotel
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Zhongfayuan Hotel Guest Reviews

4/5
273 review
Verified reviews
Location4.0
Amenities3.8
Service4.1
Cleanliness4.0
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All Reviews(273)
Positive reviews(240)
Reviews with photos/video(22)
Great value for money(18)
Easy to get around(17)
Convenient location(14)
Friendly front desk staff(12)
Many dining options(11)
Close to train station(5)
Would stay again(4)
Average decor(3)
Negative reviews(33)
Azman
Executive Single Room
Stayed in Thg6, 2024
Couples
5 review
5.0/5
Outstanding
Posted on 3 Thg7, 2024
Comfortable room with a free upgrade this time. The room has a mini fridge. Fresh towel daily with toiletries. Nearby to the fruit market. Lots of halal food stalls n halal restaurants within walking distance from the hotel. Halal beef noodles restaurant next to the hotel.
theworldchasers
Business Standard Room
Stayed in Thg10, 2023
Couples
18 review
4.5/5
Great
Posted on 15 Thg10, 2023
This hotel accepts foreigners. Great quality for the price. The hotel is a bit dated but still very nice. The room floor was not the cleanest but the room was very comfortable and had everything we could need. The bed was the best. The staff although they didn't speak English were very nice, responding to our questions using the translation devices. Great location to visit the mosque too.
Response from Property: Thank you for your meticulous comments and sharing, I am sorry that this stay did not fully meet your expectations. Every piece of valuable advice you have mentioned will be shared with the hotel management to find out the inadequacies in small ways, keep the good aspects, and improve the inadequacies. We always seek to create a perfect experience for our guests. We believe that you will have a brand-new experience when you check in next time. We sincerely invite you to come again.
Apple Ling
Business Standard Room
Stayed in Thg5, 2024
Friends
6 review
4.5/5
Great
Posted on 15 Thg5, 2024
out look hotel is nice..room carpets is dirty ..all the staff is very helpful .
Response from Property: Dear Guest,Thank you for staying at the hotel.We couldn' t be prouder of your recognition of the hotel,.The hotel's convenient location and elegant environment make your stay more convenient and comfortable .We sincerely look forward to your next visit
Annavi
Family-friendly Family Room
Stayed in Thg10, 2021
Friends
18 review
3.5/5
Posted on 9 Thg10, 2021
This was our second staying in this hotel and unfortunately we were given a way worse room. It was not very clean and the walls were black in some places. But the staff of the hotel is very helpful as always.
Corey Haley Nelson
Executive Single Room
Stayed in Thg7, 2021
Solo travelers
21 review
3.7/5
Posted on 3 Thg8, 2021
It was OK - seemed to be more of a 2/3 star hotel than a 4 star hotel. Breakfast was decent.
Guest User
Boutique Single Room
Stayed in Thg5, 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 26 Thg5, 2024
Although it is not particularly luxurious, it is very quiet, hygienic and clean. It is very convenient for eating and highly recommended.
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Guest User
Boutique Single Room
Stayed in Thg5, 2024
Friends
1 review
5.0/5
Outstanding
Posted on 19 Thg5, 2024
The room is clean and tidy, and the service is satisfactory. It is a recommended hotel for travel.
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Anonymous User
Boutique Single Room
Stayed in Thg3, 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on 15 Thg4, 2024
Very good, I feel the decoration style is popular in the past few years, but it is very clean, the service attitude is also good👍, convenient to go out, close to the train station, a must-stay hotel for travel
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Response from Property: Dear guest: Hello! Thank you very much for your recognition of the hotel. The location is excellent, and it is a great choice for travel. It is convenient to go anywhere by car; the transportation is also very convenient for those who don’t have a car; you can just wait in front of the hotel to take a taxi; sincere and warm service, clean and comfortable environment, and the highest cost performance are our tenets. If you like it, please help promote Xiaoyuan. If you like it, please come often. Remember to recommend it to your friends around you. See you soon.
Guest User
Family-friendly Family Room
Stayed in Thg3, 2024
Family
8 review
2.5/5
Posted on 14 Thg3, 2024
I had to get a ticket from the parking lot, and the guard was nagging for a long time. There was no hot water at 6 am. Now I have to rely on the excellent location. It's a very bad experience. March 14, 2024
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Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Guest User
Deluxe Standard Room
Stayed in Thg12, 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on 28 Thg12, 2023
The room is OK, but the facilities are a bit old and the cleaning is not so thorough. Suddenly I found that there was a piece of paper that someone had used to wipe their nosebleed under the bedside table where the shoe-polishing cloth was placed. It probably hasn't been cleaned yet.
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!
Guest User
Deluxe Standard Room
Stayed in Thg5, 2024
Business travelers
1 review
3.2/5
Posted on 26 Thg5, 2024
Let me tell you how I felt about my stay. The young security guard at the entrance to the parking lot looked like 🐶. I only targeted him. The other security guards seemed very kind, but his service attitude was poor. Didn’t I spend money to stay in your hotel? Your hotel is 4 after all. Damn, you're pulling like a ****. Later, my friend drove over and called me and told me that I couldn't get into the parking lot. I went out to take a look and found that the good guy turned off the sensor that scans the car for entry. There was also a problem with the guest room. Originally, I drove all day and checked in late, packed up and went to bed late. I wanted to get more sleep in the morning, but I knocked twice on the check-in number for their guest room after 7 o'clock and swiped their own card to get in. Then I never fell asleep again. , I asked the front desk when I checked out, and the front desk said that because there was a group checking out, the room was wrong. I was thinking that when checking out normally, don’t check the room that is checked out, and it can be wrong. It’s really a bad check-in experience
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Guest User
Boutique Single Room
Stayed in Thg5, 2024
Friends
1 review
5.0/5
Outstanding
Posted on 18 Thg5, 2024
The room was very clean and comfortable, and the waiters were polite. I will book a room at this hotel next time.
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Guest User
Deluxe Standard Room
Stayed in Thg5, 2024
Family
5 review
5.0/5
Outstanding
Posted on 3 Thg5, 2024
I always choose to stay here. Although the facilities are a bit old, it is clean and tidy, especially the front desk and room service. Because I brought my baby, I stayed for two days and got a free room upgrade.
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Response from Property: Thank you for your continued support and recognition. We will continue to work hard and welcome you to visit us again. We wish you and your family good health and all the best!
Moxiaoxi
Boutique Single Room
Stayed in Thg10, 2023
Other
12 review
4.5/5
Great
Posted on 27 Thg10, 2023
I signed up for a tour group and it was convenient that the bus was right next to the hotel. Bathing was a bit inconvenient as it was fixed and there was no shower head.
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6/7
Response from Property: Dear guest: I am very happy to know from your message that you have left such a good impression. I hope you can continue to pay attention to Xiaoyuan in the future and tell us more about your feelings and experiences during your stay. I warmly look forward to your visit again.
Anxiang
Deluxe Standard Room
Stayed in Thg10, 2023
Friends
15 review
3.5/5
Posted on 8 Thg1, 2024
The front desk kept saying that the reservation was not available, which took a lot of effort. Fortunately, it was successfully resolved with the help and coordination of Ctrip, otherwise it would have delayed the guests' check-in and caused trouble.
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Response from Property: We have received your fair evaluation and encouragement, which is a spur to our hope. The hotel has verified the colleague who communicated with you, criticized and educated him, and punished him. We have also conducted emergency customer service training for the entire hotel. We will definitely learn from the lesson and not make similar mistakes again. Our partners failed to pay attention to it in time, which is unforgivable. We look forward to your understanding. If there is a chance, we will come back again and let you experience our sincerity and changes.