Guest User
February 4, 2024
The worst spa hotel we have ever stayed at. As a result, we would rather lose one day's room fee to leave. I don’t know how the score of 4.5 was achieved. The quality of this hotel will seriously affect Ctrip’s reputation.
Judging from the hotel facilities, they are very old. When the sliding door to the wash area of the room is opened, a smell of sewage comes out. The bathing area is small and not clean. There is a thick layer of scale on the indoor bathroom faucet.
Generally, Japanese hot spring hotels will provide shuttle buses to JR station, but this hotel does not. It is really inconvenient to travel to such a remote place.
On the day of arrival, the JR train was delayed due to heavy wind and snow. We informed the hotel about the delay at around 15:00. The hotel replied that we had to catch up at 19:30, otherwise there would be no dinner. And they are not willing to provide lunch boxes. It made us tired and hungry, which completely failed to reflect the Japanese service spirit.
Before our trip, we hoped that the hotel would contact a nearby ski resort to ask if we could book a coach, but the hotel refused and asked us to inquire on our own. I asked about the child's bed, but the agent refused and told me that the child is not suitable for sleeping with adults under the age of 7.
In addition, the breakfast is also extremely bland, the ingredients are extremely simple, but the room and board charges are high. In fact, the price/performance ratio is too low.
The key point is that I have stayed in many hot spring hotels in Japan, some of which are even in relatively remote areas of Japan. However, there are very few hotels like this hotel that want service but not service, facilities but not facilities, and good food but not delicious food.
We reported the problem to the hotel, but the hotel asked us to contact the agent directly. It seems that the agent has a close relationship with the hotel.
Original TextTranslation provided by Google