Sakaeya

食事もお部屋も大満足でした！

Meilleur hôtel!

The bedding linens and service are excellent. The semi-suite with indoor bath is more convenient in any season than the suite with outdoor bath. The food is well-done and very satisfying. The hot spring is a unique blend of water that is very good. Both the large communal bath and the indoor baths in the rooms are of a high standard. The hospitality of the staff makes this an inn that attracts repeat customers.

It was disappointing from beginning to end. I chose this inn because I was busy with work and raising children and wanted some alone time. ○ Good points ○ There was a private sauna, hot spring, and cold bath, and the facilities were well-equipped. ○Bad Points○ ○I arrived at the inn around 3:10pm and I was the only customer, but I had to wait for a long time after being told to "please wait", and when I finally thought I was checking in, I was given the room key. , ``Please.'' My luggage was not carried, so I went to my room by myself. business hotel? Why did you have to wait? ○Before the 100-minute sauna reserved from 16:00, I was asked to take an oxygen capsule for 30 minutes from 15:30, and after the capsule was finished, I was asked to choose herbs for the sauna. What should I do after that? Even though I was waiting, they didn't come, and there was no one there, so I went to the sauna floor without permission, but it was already about 4:20 p.m. The time I was most looking forward to in the sauna was shortened, and the guidance was very unfriendly. ○Dinner was normal, no elaborate dishes. There was a sheet placed over the appetizer, and I thought they would take it away after we were seated, but they didn't do anything and took it off themselves.I also asked for sparkling wine, but the bottle was unopened. He put it down with a thud and walked away. Do you mean asking customers to remove the hard cork from sparkling wine? There were towels to wipe your hands, but no napkins to wipe your mouth. As well as the alcohol, the additional food seemed expensive. Two rice balls cost 800 yen, and pickled nozawana costs 1000 yen. Turnips came out in a steamed dish, but they were just tendrils and not edible. There was no explanation about the dish called salt-grilled rainbow trout with dashi soup, so I didn't know how to eat it. (There was no explanation of the dishes in general.) I asked for water with alcohol, but even though the glass was empty, it was just that. For the time being, it was a dinner that seemed to lack a lot of consideration. As a drink after breakfast, I asked for coffee, but I waited for a while after the meal, but it wasn't brought to me.When I returned to my room, they brought it to my room, but they said, ``It's late.'' I didn't say anything like, ``I'm sorry for the inconvenience,'' but instead, ``I had some coffee.'' (I know.) ○When I went home, it was raining quite a bit, and I didn't have an umbrella.The person who was seeing me off didn't say anything, so I got wet and walked to the parking lot. I felt bad till the end, and it ended. Everyone at the hotel had no smiles or hospitality. There is no energy at the inn. Perhaps because of the coronavirus, I felt that there were many things that were overlooked at this inn. I also reviewed it on Rakuten Travel, but the inn there deletes bad reviews, so I wrote a review here as well.

全てが素晴らしい。ゆっくり出来ました。

素晴らしい旅館でした。 家族で宿泊しましたが、 温泉も気持ち良く、お料理も大変美味しく、なによりスタッフの方々のお心遣いに おかげさまでとても心地よく過ごすことが出来ました。 また、渋温泉に伺う際には利用させていただきたく思っています。 ありがとうございました。