Gang Fu NARADA Grand Hotel

Gang Fu NARADA Grand Hotel Reviews

Gang Fu NARADA Grand Hotel

No. 96, Zhenxing Road, Yancheng, ChinaView Hotel Details
Gang Fu NARADA Grand Hotel
Gang Fu NARADA Grand HotelGang Fu NARADA Grand HotelGang Fu NARADA Grand Hotel
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Gang Fu NARADA Grand Hotel Guest Reviews

4.8/5
Amazing
1645 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(1645)
Positive reviews(1628)
Reviews with photos/video(563)
Delicious breakfast(212)
Friendly front desk staff(161)
Convenient parking(88)
Well decorated(81)
Luxurious(47)
Perfect for kids(43)
Excellent afternoon tea(13)
Awesome gym(6)
Negative reviews(17)
Carson 张铁流
Premier Queen Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 8, 2024
good good good
Ascari
Queen Room
Stayed in Aug 2022
Business travelers
36 review
3.7/5
Posted on Aug 16, 2022
The room was not cleaned and air conditioning is noisy. For the rest is quite ok. Dinner at the restaurant is way too expensive.
Response from Property: Distinguished Guest: Hello!Thank you for your timely feedback, hope it does not affect your mood, we will strengthen the staff training, we will continue to ask ourselves, better and better, please believe we are willing to use the warmest and most detailed service for you.
xuboss8888
Premier Queen Room
Stayed in Oct 2023
Family
14 review
5.0/5
Outstanding
Posted on Dec 12, 2023
good OKOKOK
Doufukuairele
Family Friendly Room
Stayed in Sep 2023
Family
37 review
5.0/5
Outstanding
Posted on Sep 9, 2023
The hotel is located in the High-tech Zone, a certain distance from the city. The hotel room is very large, and because it is a parent-child room, there are many children's supplies, which is very considerate. The room was also very clean, and the service staff in all positions had very good attitudes. Dried fruits and fruits were delivered to the room upon entering the room, and the complimentary afternoon tea was also good. There are also good night snacks in the evening, and the breakfast is also very rich. The hotel has two parking lots, above ground and underground, with ample parking spaces. At the same time, the hotel is also a pet-friendly hotel. Pets need to pay a cleaning fee of 200 yuan to enter the room.
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6/8
Response from Property: Dear Hong Kong family members: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you! The hotel hopes that every guest who enters the hotel can have a good experience! Thank you for your praise. Narada Hong Kong advocates "sincerity, enthusiasm and attentive service". We are sincerely looking for opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit. We sincerely look forward to your next visit and wish you a happy life
Lily-Lu
Queen Room
Stayed in Jun 2023
Family
27 review
2.7/5
Posted on Jun 20, 2023
The room hygiene was not cleaned when I checked in, the bathtub facilities were not checked, the water was embroidered when it was discharged, and the Chinese restaurant was raw. This time, the stay was worse.
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Response from Property: Dear guest: First of all, thank you very much for spending your precious time giving us feedback. We are very sorry that we did not meet your expectations! In response to the issues you raised about room hygiene and yellow water, the hotel attaches great importance to it and will hold a meeting to implement rectifications. For all housekeeping staff, the hotel has strengthened their business skills training and inspection and maintenance of facilities and equipment. Regarding the problems with the dishes in the restaurant, we also reported them to the catering manager and head chef. Narada Hotel Hong Kong has always adhered to the guest-first service concept and left every concern to our traveling families. We will continue to do our job well. This hotel will always be a haven for travelers to take shelter from the wind. If you have any other requests, please feel free to call the hotel service hotline. We are deeply grateful for your suggestions on improving and optimizing our services. wish you a happy life!
zhaozhuzhu1989
2-bed Room
Stayed in Apr 2023
Family
5 review
5.0/5
Outstanding
Posted on May 3, 2023
I was very satisfied with the two hotels I stayed at when traveling to Yancheng. The price of this restaurant is really affordable. During the May Day period, afternoon tea is provided for less than RMB 500, and a tea set and a U-shaped pillow are also given. The waiters are very friendly. The child is almost 1.4 meters tall and a breakfast is also given. Basically respond to requests. The disadvantage is that the location is indeed a bit out of the way and there is nothing to eat in the front or back. But taking a taxi is still very convenient. A very pleasant experience!
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6/7
Response from Property: Dear Hong Kong family members: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you! The hotel hopes that every guest who enters the hotel can have a good experience! Thank you for your praise. Narada Hong Kong advocates "sincerity, enthusiasm and attentive service". We are sincerely looking for opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit. We sincerely look forward to your next visit and wish you a happy life!
Qingdaoxiaoyuanyuan
Deluxe King room
Stayed in Oct 2023
Family
2 review
1.2/5
Posted on Oct 5, 2023
After using Ctrip for so many years, I really didn’t expect the first negative review to be applied to this hotel. I have stayed in so many hotels across the country during my family trip, and this was the first time that I was so angry that I immediately wrote a negative review! 1. We are staying with our baby. Considering the baby's feeding problem, we specially chose a hotel that can deliver meals to the room. When checking in, we also specifically asked the front desk staff if we could order food to be delivered to the room, and they told us that it was completely possible. After checking in, I took my children to the restaurant on the second floor to order food. I was told that we would not be able to order food in the next few days. The reason was that there were many wedding banquets and the chef did not have time to cook for us! ! ! ! Let's order takeout! ! ! If it can't be done, why use this as a gimmick to promote it? ? ? When we left the hotel, we happened to meet a young couple checking in with their baby, and the front desk introduced that meals could be delivered to the room! So funny~~This is the service of a so-called five-star hotel? Nonsense! 2. Take the baby back to the hotel for a nap in the afternoon. At about three o'clock, the cleaning lady knocked on the door and rang the doorbell. We got up quickly and went to the door to tell the aunt that there was no need to clean. Who knows in a few seconds, the aunt opened the door and pushed in. Because of the hotel room type, you can see the bed when you open the door. My partner had just finished taking a shower and before he had time to get dressed, his aunt pushed the door open and saw him. No privacy at all! ! ! ! ! ! If it weren't for the fact that the child was asleep and I didn't want to make any noise, I would really want to explode the quintessence of Chinese culture! ! ! ! ! It only takes a few seconds for the aunt to go from knocking on the door to taking the key card to open the door. Don’t you have any quality? I wonder if there is anyone in the room first? ? ? ? Just ask who dares to stay in this kind of hotel with peace of mind? ? ? ? 3. There were insects crawling around in the breakfast dining area. I stayed in a big hotel because I wanted to be hygienic, but I didn't expect that there were bugs roaming around in the dining area, which shows the health and safety issues. Why didn't I take pictures of the bugs? Because the first time I saw a bug was to pick up the baby and keep the baby away from the bugs wandering on the ground. 4. The sound insulation is very poor. The person next door spoke clearly. The negative review is given, no matter how the hotel responds, I just want to say that it is fair and reasonable, and I only told my true experience!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your stay and review. At Narada Hotel Yancheng, we have been doing our best to leave wonderful experiences and memories for every guest. It is a pity that this time we cannot bring a perfect end to your rare vacation. We will review and correct any issues highlighted in your feedback and take appropriate action to ensure a similar situation does not happen again. Thank you very much for your comments, which helped us pay attention to more details. We still want to express our sincerest apologies for bringing you a bad experience. If you encounter any dissatisfaction when you check in again, please inform the hotel service and responsible colleagues as soon as possible. We will do our best to solve the problem for you and provide you with a perfect stay experience. Finally, I wish you a happy life and all the best!
Guest User
Queen Room
Stayed in Aug 2023
Couples
4 review
1.0/5
Posted on Aug 10, 2023
The check-in time was 8.8 nights. It was the most annoying and frightening check-in experience I had in Yancheng so many times. I slept until 10 o'clock in the morning, and suddenly a man opened the door to my room with the room card, and then I just opened the door. My girlfriend and I were woken up by a fright. We both slept in only our underwear. The man opened the door and ran away. It was so scary! Fortunately, I was startled awake by the sound of the door opening. If I hadn't woken up, the door would have been left open, and my personal and property safety would not be guaranteed. Then a room manager came up and asked me what I wanted to do about this matter, which made me feel like I was blackmailing someone. Then a front office manager came up to the group and said that he would give me a refund and asked me to cancel the order. Was he afraid that I would give a bad review? Before checking out, I was given a free one-time stay card within three months. Please rest assured that I will not take advantage of this advantage. With such management, I have no courage to stay at your hotel again. Goodbye, never again! Please choose carefully
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Response from Property: Dear guests, it is a pity that an accident occurred during this stay. We have strengthened training and education for the employees involved, and the hotel has also come up with corresponding handling opinions for relevant departments to ensure that this kind of thing will not happen again. Regarding the way you proposed to handle guest complaints, I am sorry to have caused you misunderstanding. After the hotel learned about the incident, it contacted you as soon as possible to communicate and apologized to you in good faith. other meanings. We just want to waive your room fee and give you another experience voucher to make up for our mistake. We deeply apologize for causing you any misunderstanding. Regardless of whether you will choose us again in the future, we will definitely sound the alarm on this experience and conduct our own management and training to prevent such incidents from happening again. Thank you again for your valuable feedback and I wish you all the best/family happiness! Guest Relations: coco
Carsem
Queen Room
Stayed in Jul 2023
Business travelers
39 review
1.7/5
Posted on Jul 20, 2023
Such a large hotel does not have a robot to deliver food to the room. I called the front desk and asked the front desk to help deliver it. The front desk replied that they were busy now. Arrive late 30 minutes later. The reservation on Ctrip showed that there was a blind box, and no one mentioned it when checking out. Later, after leaving, I called the front desk to ask if there was a blind box. The front desk replied that you checked out too quickly. Blind box doesn't matter, this service... is terrible!
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you very much for your feedback. The hotel takes your questions very seriously and has reviewed the surveillance video of everything. Here are a few points we would like to explain to you. 1. The hotel is committed to providing every guest with warm service and avoiding the inconvenience caused by the failure of the robot, so it does not purchase a robot; 2. When the takeaway boy delivers the takeout to the hotel concierge, the concierge You are busy with other services. You call the front desk to remind you that it is just when a batch of customers enter the store. The front desk clerk has greeted you in advance. Please wait a moment and deliver it to you immediately. From the time you call to the waiter delivering it It was 15 minutes instead of 30 minutes when you checked into your room. We will strive to shorten the service time in the future to avoid guests waiting too long; 3. When you check out, leave your room card at the bar, and the front desk clerk confirms that you When you asked for your room number, you had already left the front desk. Later, you called the front desk to inquire. The front desk clerk also explained truthfully and told you that the blind box would be mailed to you. You did not communicate throughout the process. This is not the first time you have given negative feedback to the hotel. The hotel upgraded you for free during your second stay and you expressed your satisfaction. I believe this check-in is just a misunderstanding. If you have any needs, you can give us feedback through the hotel phone number. Thank you for your cooperation! I wish you a bright future and a happy family! Narada Hotel Hong Kong Guest Relations: Coco
Guest User
Queen Room
Stayed in Jan 2023
Couples
10 review
2.7/5
Posted on Jan 27, 2023
This is my first time staying in a hotel and giving a written review. The sound insulation is really poor. You can hear the normal communication next door at night, even if it is not loud and noisy, which greatly affects the quality of sleep.
Original TextTranslated by Google
Response from Property: Hello dear guests! First of all, thank you very much for spending your precious time giving us feedback. We are sorry that we could not give you a good sleep. Regarding the issue of poor sound insulation that you raised, the hotel attaches great importance to it. The relevant departments will also take corresponding measures to improve the problem of sound insulation. We will also pay more attention to the room arrangement for the rooms you stay in in the future, and we will improve the quality of the rooms. Attention to detail. Narada Hong Kong has always been committed to the service concept of allowing guests to return home with satisfaction. Your feedback and suggestions will help us grow and progress! Thank you again for your valuable suggestions. We hope that after we make relevant rectifications, you will have a different experience next time you stay! I wish you happiness every day!
Guest User
2-bed Room
Stayed in Apr 2023
Business travelers
5 review
2.5/5
Posted on Apr 26, 2023
When the front desk reminded me to check out, I was speechless.
Original TextTranslated by Google
Response from Property: "Dear guest: First of all, thank you very much for taking your precious time to give us feedback. We regret that this stay experience was not pleasant! In response to the issues you raised, the hotel attaches great importance to them, held a meeting to implement rectifications, and launched an investigation. Regarding the local The hotel has strengthened the professional skills training for her staff and severely punished her for this incident. She has also deeply realized her mistakes and hopes that you can give her a chance to correct herself. Narada Hong Kong Hotel We have always followed the guest-first service concept and left every concern to our traveling families. We will continue to do our job well. This will always be a haven for travelers. If you have any other requests, please feel free to call the hotel. Service hotline, we are deeply grateful for your suggestions to improve and optimize our services. I wish you a happy life!"
Guest User
2-bed Room
Stayed in Aug 2023
Business travelers
83 review
2.0/5
Posted on Oct 22, 2023
Ordinary hotel, ordinary business
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for staying at Narada Hotel Hong Kong and sharing your review with us. All hotel staff are always committed to leaving wonderful experiences and memories for every hotel guest. Unfortunately, this trip did not meet your expectations, and we sincerely apologize. We would be grateful if you would share more details about your stay with us. You can contact customer service on Ctrip's official website or call the hotel's direct phone number. Your feelings and demands are very important to us, and we will do our best to solve your problem. I wish you a happy weekend and bless Shi Qi!
Xiaoxiaodemami
Queen Room
Stayed in Jul 2022
Business travelers
2 review
1.0/5
Posted on Jul 3, 2022
The room is quite small and there is construction noise from other rooms in the morning. The water in the shower room kept flowing out after taking a shower...Thank you to the hotel for upgrading the room type for free.
Original TextTranslated by Google
Response from Property: Hello dear guests! First of all, I'm sorry that your stay was not satisfactory. The hotel attaches great importance to the relevant issues you raised. The noise problem caused by the construction noise in the room you mentioned has been confirmed with the hotel engineering department. There was no construction work in the hotel that day. It should be the noise generated by the construction of the school opposite. Because the front desk staff Due to negligence, we did not inform you in advance when you checked in. We are deeply sorry for your bad check-in experience. Regarding the water flow problem you raised, we have asked the engineering department to inspect and maintain the shower rooms in all rooms of the hotel to prevent this type of phenomenon from happening again! Finally, thank you for choosing Narada Hotel Yancheng Gangfu and sharing your stay experience with us. We sincerely welcome you to visit us again. We look forward to seeing you again at Narada Hotel Yancheng. Thank you for your choice.
Guest User
Queen Room
Stayed in Sep 2021
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 25, 2021
The hotel is generally good! The lobby is decorated very stylishly! There are parking lots on the ground and underground and they are free, and the rooms are clean and tidy! Drinks in the minibar in the room are also free! There is also a gym on the 18th floor! The lobby staff SFF and Kobe are very good! Thank you SXY for your warm service!
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henry1957395
2-bed Room
Stayed in Sep 2021
Family
91 review
5.0/5
Outstanding
Posted on Sep 24, 2021
🧹Hygiene: 🔔Service: The new hotel, the rooms are large, clean, hygienic and tidy, the bedding is comfortable, the breakfast room is bright, and the variety is also complete. The hotel has a parking lot, which is convenient for self-driving guests. I sent welcome fruits and U-shaped pillows when I checked out. The service staff were very enthusiastic and I must like it. In addition, the water temperature in the shower room does not seem to be adjustable, please check it.
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