676 Reviews
DoubleTree by Hilton Yancheng Dayangwan
Dayang Bay / Nanyang International Airport Yancheng|1.87km from Milk Franchise Store (Fukang Road)
The hotel environment is beautiful, the rooms are good, and the service needs to be improved in professionalism
One star for front desk service. On the day of check-in, the front desk staff said that an extra bed would be charged 200, but there was no card payment on site. Then when we left the hotel the next day, we took the initiative to tell the front desk that there was an extra bed fee. At that time, a different service staff told me seriously that you must have heard wrong. Our hotel charges 230 for an extra bed.
I said it was impossible that both my husband and I heard it wrong at the same time. I hope you can check with the person yesterday. She said that her colleague must have made a mistake yesterday. She also asked a colleague in front of us how much the extra bed in our hotel would cost. After getting the exact reply 230, he looked at us proudly, giving the impression that I didn't say it directly, but I proved to you that you were wrong. Then he said that he could freeze 230 yuan and wait until he contacted yesterday's waiter for verification before deducting the payment. If you only paid 200 yuan, the other 30 yuan would be deducted from the colleague's salary. If she said it wrong, she should be punished.
Anyway, I have never encountered this kind of situation before, and other hotels don't handle things this way. I didn't want to continue to bother with it, so I paid first.
Later, there was no reply from the hotel, and there was no so-called verification. Anyway, the words were unfounded. Although it was only a few dozen yuan, it wouldn't take a few minutes to give someone a phone call to explain clearly, right? Just for this perfunctory attitude and confusing things, it deserves a bad review.
Outstanding
2046 Reviews