Westin Hotels in Yilan

To celebrate my family’s birthday, I took my family to stay in a better hotel. Our arrival time was around 14:00 in the afternoon, an hour earlier than the expected check-in time. But the hotel staff still helped us check in and informed us when we checked in. The pipeline for bathing and hot springs is being repaired and cleaned these days, so it is not possible to bathe in hot springs. We only know this now I didn’t know that when the service staff took us into the room, they found the bed in the room. I haven’t sorted it out yet. I feel embarrassed right now. Later, the service staff immediately explained it to us and apologized immediately. Then invite us to take a walk around the hotel and take a look. Let us know when the room is ready I think it's very good But it was not done until after 15:00. At that time, the hotel staff also told us Invite us to the hotel bar for some juice or coffee The number of results is unknown. The bar staff did not know the news. They only brought two glasses of water to us. My family and I were dumbfounded at that moment. My family also asked me if the service staff just said they would bring us coffee juice. Later I got up and asked the bartender, but he didn't know anything about it. Later I wanted to forget it, but the waiter said it didn’t matter. What do we want to drink? He bought us a drink and then my mom ordered a latte without ice. As a result, the waiter said that he had never used it without ice and he would try it... From the beginning to the end, I feel that the hotel service needs to be strengthened and the connection between employees and departments needs to be conveyed correctly. Of course we arrived early and we might be wrong, but didn’t we notice it when we checked in at the counter? Next, there was no notification to the bar staff that we needed to compensate us for coffee or juice due to some situation or problem within the hotel. Really do not recommend your hotel