Qingmu Hotel (Yixing High-speed Railway Station) Reviews

Response from Property: Dear valued customer, we sincerely appreciate you taking the time to leave a review! Our hotel takes great pride in providing "heartfelt service," and we are always seeking ways to better serve you and create a more comfortable and satisfying environment for your stay. Each room type is equipped with bathrooms featuring dry and wet separation, and our hotel also offers complimentary access to a gym and laundry facilities on the third floor. Additionally, we have an onsite breakfast restaurant, free parking lot, and electric vehicle charging stations. Your satisfaction is our top priority! We eagerly anticipate your five-star review on your next visit, and once again thank you for choosing our hotel. Wishing you a delightful journey in China and all the best!

Response from Property: Dear host, thank you for choosing Qingmu Platinum Yixing High-Speed ​​Railway Station Branch and sharing your stay experience with us. First of all, we are extremely sorry that this stay did not bring you a perfect experience. We are really sorry. Sir, regarding the hygiene situation you mentioned, I am extremely sorry that the cleaning lady’s negligence caused you a bad check-in experience. The hotel has already reported the hygiene issues you mentioned to the housekeeping department as soon as possible. After you check in If you encounter any problems during the period, you can call our front desk in time. The front desk staff is on call for you 24 hours a day. In addition, the small compartment outside the window mentioned by the host is a layer of sound insulation board specially arranged by professionals to be reinforced by the hotel. The purpose is to It allows guests to have a comfortable sleeping environment. There are walls in the middle. It is absolutely impossible for the rooms to visit each other. Please be careful about this! For food, there is Huanglongshan Pedestrian Street (Snack Street) near the hotel, which is 1.7 kilometers away from the hotel. There is also Baolong Plaza, which is only 1.1 kilometers away from the hotel. Maybe the host is not very familiar with this place. You can always consult the lady at the front desk. , the lady will be honored to introduce you to our local food and tourist attractions. I hope that the host can give me a chance to express my sincere apology to you in person next time. Thank you! Looking forward to your stay again!

Response from Property: Dear guest, we are very anxious after seeing your review. We have investigated the issues you raised one by one as soon as possible. We are very sorry for bringing you a bad stay experience this time. In order to provide more guests with a better check-in experience in the future, we have also arranged for relevant responsible personnel to inspect all rooms in the hotel one by one to prevent this situation from happening again. We apologize again for the inconvenience caused to you. Also: If you have any questions during your stay, you can contact our hotel front desk. The front desk will serve you 24 hours a day. We look forward to your visit again and feel the Mumu in our progress. I wish you a happy life!

Response from Property: Thank you for staying at Qingmu Platinum Yixing High-Speed ​​Railway Station Branch. We apologize for your bad stay experience. Thank you for your feedback. We are sorry that we did not meet your expectations and can provide every guest with a comfortable experience. This is the goal that every one of our employees works together. We will definitely work harder to create the ultimate stay environment. We look forward to our next trip where we can create more perfect services for you.

Response from Property: Dear guest, thank you for choosing Qingmu Platinum Yixing High Speed ​​Railway Station Branch and sharing your stay experience with us. First of all, we are extremely sorry that this stay did not bring you a perfect experience. We are really sorry about what you mentioned. Regarding the hygiene issues, we have held an emergency meeting with the housekeeping department as soon as possible to provide training on this issue. We have also retrained the room managers and supervisors on the process and rigor of ward rounds. For the front desk, we have also focused on service issues and room opening procedures. An emergency training has been held. Please believe that we are sincere in our desire to provide good service, and we hope you understand. It is really a pity that we were unable to understand any of your check-in problems during this stay. We also hope that you can communicate with us more. If you have any problems, we will help you solve them in time. I also hope that I can give you a chance to express my sincere apology to you in person next time, thank you!

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will distribute the questions you mentioned to relevant departments as soon as possible to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize to you. welcome next time!

Response from Property: First of all, thank you very much for choosing Qingmu Platinum Hotel (Yixing High-speed Railway Station). Some events during your stay have made your stay experience not perfect, and I am deeply sorry! We also thank you for your valuable suggestions. We immediately launched an investigation and review, and arranged for each department manager to make a work plan. We also look forward to your satisfaction in your next review. Because our hotel provides members and high-quality customers: no deposit and no room inspection services. We are very sorry for the misunderstanding caused by the missing items and asking about the placement of the items. We will strengthen the management of this aspect in the future, and I hope you can relax. Xiao Mumu looks forward to your review~~~ Qingmu Platinum Hotel General Manager

Response from Property: Dear guests, thank you for choosing to stay at Qingmu Platinum Hotel Yixing High-speed Railway Station and sharing your stay experience with us. First of all, I am very sorry that this stay did not bring you a perfect experience. We are really sorry for your mention. In response to the odor problem, we have convened an emergency meeting with the housekeeping department and engineering department for the first time to train on this problem, and retrain the room manager and supervisor on the process and rigor of ward rounds. Please believe that our intention to do a good job in service is sincere, and I hope you understand! It's really a pity that I didn't understand any of your check-in problems during this stay, and I hope you can communicate with us more. We will help you solve any problems in time. Thanks! All the staff of the hotel look forward to your stay again. I wish you good health and all the best!

Response from Property: Dear guest, I am very sorry that this stay did not bring you a perfect experience. Thank you very much for using your precious time to give us such real suggestions. The problems you reported also made us aware of our existence. The coffee machine has been repaired by the maintenance department for the first time. We hope that we can serve you a cup of fragrant coffee when you check in next time. Thank you again for choosing us among thousands. The perfect experience for your next trip. Looking forward to your next stay!