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The Regency Club staff at this hotel are some of the best in the industry. Staff that made our 15 night stay feel like home: Shoko, Risako, Chiaki, Shelley, Futoshi, Bianca, Mizuki, Hsegawa and some others but unfortunately I didn't get their names. They helped me with all me needs and questions including helping me with reservations and travel plans. They all speak English and are super patient with families. The rooms are super clean and modern. Housekeeping is amazing and made sure our baby diaper pail was changed each day and every inch of our room was clean. I opted for a suite which had an amazing bathroom with a super big tub. The blinds are automatic and the views are great. Breakfast buffet had so many choices and was so good. Hotel is 2 blocks from an amazing waterfront park and a 10 minute walk to Yokohama Stadium. 5 minute walk to Chinatown as well. The train is also less than a 5 minute walk and there is a 24 hour Lawson right across the street. Oh yea, a really special thanks to the bell-woman who waited with my luggage across the street in front of Lawson with the taxi while I ran back to my room after realizing I forgot my phone in the room after checking out.

At the top of a downtown tower is the Oakwood Suites Yokohama. Upon arrival; after parking in the hotel's underground car park, we arrived at the reception with a breathtaking view of the city of Yokohama and Mount Fuji in the distance. Our rooms were fantastic and beautifully decorated. They were very large with a large, very well-equipped kitchen, a magnificent bathroom, a washing machine and a breathtaking view of the harbour. The cleanliness of the room and the hotel was exemplary. We had a very pleasant stay and all the hotel staff were very welcoming and friendly.

Check in was smooth. The hotel clerk who checked us in was friendly. Check out is self serviced. There are check out kiosks on the ground flr and the 20th flr. The hotel staff told us to check out on the ground flr. But if you planned on storing your luggage at the hotel after check out, you should use the check out kiosk on the 20th. The hotel has WiFi coverage in the entire premises. No telephone in the room (not really necessary anyway), but there is a telephone to the reception on each flr by the elevators. The room itself is new and clean. Toilet is separated from the shower. There is a stand shower and bathtub. Breakfast is good at this price point. 7-11 is on the ground flr right next to the hotel entrance.