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Holiday Inn Express West Sacramento - Capitol Area
3.9/587 Reviews

Holiday Inn Express West Sacramento - Capitol Area

West Sacramento|1.55km from city centre
We had a bad experience with the staff at this hotel and requested 4 times to have the manager contact us. They left my 70 year old mother sitting in the lobby crying and frantic after finding a bug in her original room. A tick was crawling on my mother in the middle of the night. She had to hobble downstairs to show the clerk, who then apologized and gave her a new room. She had to go up and repack all her stuff, then move herself up to the new room at 3:30 in the morning. The night clerk then went up at 5:30 in the morning to wake her up and tell her that the room was reserved for that Saturday and she would have to move again. My mom then packed all her stuff again and moved into the lobby to call me, once again packing all her stuff around while hobbling around on a cane. When I talked to the night clerk his excuse was he was trying to deal with the situation and room change before he went home, and not leave it on the incoming staff. Completely a piss poor decision based on the previous few hours. This could have easily been avoided by using some common sense and let the 70- year old women who had been inconvenienced just sleep, then deal with it when she got up. The staff tried to make it better but did a poor job. I requested that the manager call me ASAP after being woke up at 6:00am and finding my mother in that condition in the lobby. The poor decisions of the night staff were completely unacceptable. They did try to make corrections in the morning and Nuresa, the morning clerk, was helpful. The bottom line is that the Manager refused multiple attempts to call me, I left 3 messages at the front desk and called in 4 times. it has now been 4 days and still no response. HIGHLY DO NOT RECOMMEND THIS LOCATION. This problem could have been completely avoided if the manager had just shown some courtesy and made a simple phone call.

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Hotels Near Famous Attractions in Yolo County

Check out these hotels located near popular sights in Yolo County

West Village Carmel Partners

The Vine Inn Davis
4.3/5101 Reviews

The Vine Inn Davis

Davis|2.58km from West Village Carmel Partners
I am a customer who booked a room at the Vine Inn for two days in April, 2022. The stay was unpleasant due to unsatisfactory maintenance and terrible service there, and I will try to tell the story as objectively as possible: 1. Upon arrival, the parking lot was full. Their parking lot has approximately 14 spots for more than 20 units, so complimentary parking advertised on their website is not guaranteed. I was instructed by the front desk to park on the street. 2. Upon entering the room, there was an unwashed mug below the coffee maker with coffee stain on it. The room was recently remodeled so the overall quality is fine. Specifically, the TV was nice and new so I tried to turn the TV on but could not find the remote. I tried to call front desk but the telephone had no “front desk” label and neither was any instructions or labels nearby. I then walked to the front desk (~10-11PM) but it was locked down, so I went back to my room to do some work but there was no pen and paper provided in the room. 3. In the next morning, I received a ticket for parking on the street. The fine amount was 50 dollars. Then did I realize that from 8AM-6PM there is only 2-hour parking at downtown Davis, but these angled parking spots do not have signs at each spot like mostly everywhere else. The sign is ~100 feet away near the intersection so it is hard to be found at night. I was not informed by the front desk about limited street parking. 4. When I went to the front desk to file a complaint, I requested to talk with the supervisor and cancel the second night for staying with a full refund (yes, only the second night that I am not staying). I was told that the supervisor was not there today. I then requested the supervisor’s phone number to explain the issues and discuss a solution, but I was told that they cannot give me the phone number. I therefore requested the front desk to call the supervisor and pass on the message or make a decision on behalf of the supervisor, the request was also declined. I was told that I have to email the supervisor myself via their general info email address. At this point, it seems obvious that they do not want to resolve this issue at all. I did persist and send the email according to their suggestion, and I also attached my phone number and requested a phone call, but there is no surprise that I have never heard from them since then. I am writing this review four days or two business days after my stay. Below is my subjective opinion: the issues above were only minor issues and very easy to resolve, but the way they handled this showed how poor their service and management were. They could have canceled the second night and given me their hotel credit for one night’s worth or at least the equal fifty dollars for the parking ticket (even though everybody knows that I am never coming back), but they have chosen to waste 15 minutes of my life writing down this long review. If you are choosing to live at downtown Davis, just stay in

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UC Davis Design Museum

The Vine Inn Davis
4.3/5101 Reviews

The Vine Inn Davis

Davis|0.94km from UC Davis Design Museum
I am a customer who booked a room at the Vine Inn for two days in April, 2022. The stay was unpleasant due to unsatisfactory maintenance and terrible service there, and I will try to tell the story as objectively as possible: 1. Upon arrival, the parking lot was full. Their parking lot has approximately 14 spots for more than 20 units, so complimentary parking advertised on their website is not guaranteed. I was instructed by the front desk to park on the street. 2. Upon entering the room, there was an unwashed mug below the coffee maker with coffee stain on it. The room was recently remodeled so the overall quality is fine. Specifically, the TV was nice and new so I tried to turn the TV on but could not find the remote. I tried to call front desk but the telephone had no “front desk” label and neither was any instructions or labels nearby. I then walked to the front desk (~10-11PM) but it was locked down, so I went back to my room to do some work but there was no pen and paper provided in the room. 3. In the next morning, I received a ticket for parking on the street. The fine amount was 50 dollars. Then did I realize that from 8AM-6PM there is only 2-hour parking at downtown Davis, but these angled parking spots do not have signs at each spot like mostly everywhere else. The sign is ~100 feet away near the intersection so it is hard to be found at night. I was not informed by the front desk about limited street parking. 4. When I went to the front desk to file a complaint, I requested to talk with the supervisor and cancel the second night for staying with a full refund (yes, only the second night that I am not staying). I was told that the supervisor was not there today. I then requested the supervisor’s phone number to explain the issues and discuss a solution, but I was told that they cannot give me the phone number. I therefore requested the front desk to call the supervisor and pass on the message or make a decision on behalf of the supervisor, the request was also declined. I was told that I have to email the supervisor myself via their general info email address. At this point, it seems obvious that they do not want to resolve this issue at all. I did persist and send the email according to their suggestion, and I also attached my phone number and requested a phone call, but there is no surprise that I have never heard from them since then. I am writing this review four days or two business days after my stay. Below is my subjective opinion: the issues above were only minor issues and very easy to resolve, but the way they handled this showed how poor their service and management were. They could have canceled the second night and given me their hotel credit for one night’s worth or at least the equal fifty dollars for the parking ticket (even though everybody knows that I am never coming back), but they have chosen to waste 15 minutes of my life writing down this long review. If you are choosing to live at downtown Davis, just stay in

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University of California, Davis

The Vine Inn Davis
4.3/5101 Reviews

The Vine Inn Davis

Davis|1.75km from University of California, Davis
I am a customer who booked a room at the Vine Inn for two days in April, 2022. The stay was unpleasant due to unsatisfactory maintenance and terrible service there, and I will try to tell the story as objectively as possible: 1. Upon arrival, the parking lot was full. Their parking lot has approximately 14 spots for more than 20 units, so complimentary parking advertised on their website is not guaranteed. I was instructed by the front desk to park on the street. 2. Upon entering the room, there was an unwashed mug below the coffee maker with coffee stain on it. The room was recently remodeled so the overall quality is fine. Specifically, the TV was nice and new so I tried to turn the TV on but could not find the remote. I tried to call front desk but the telephone had no “front desk” label and neither was any instructions or labels nearby. I then walked to the front desk (~10-11PM) but it was locked down, so I went back to my room to do some work but there was no pen and paper provided in the room. 3. In the next morning, I received a ticket for parking on the street. The fine amount was 50 dollars. Then did I realize that from 8AM-6PM there is only 2-hour parking at downtown Davis, but these angled parking spots do not have signs at each spot like mostly everywhere else. The sign is ~100 feet away near the intersection so it is hard to be found at night. I was not informed by the front desk about limited street parking. 4. When I went to the front desk to file a complaint, I requested to talk with the supervisor and cancel the second night for staying with a full refund (yes, only the second night that I am not staying). I was told that the supervisor was not there today. I then requested the supervisor’s phone number to explain the issues and discuss a solution, but I was told that they cannot give me the phone number. I therefore requested the front desk to call the supervisor and pass on the message or make a decision on behalf of the supervisor, the request was also declined. I was told that I have to email the supervisor myself via their general info email address. At this point, it seems obvious that they do not want to resolve this issue at all. I did persist and send the email according to their suggestion, and I also attached my phone number and requested a phone call, but there is no surprise that I have never heard from them since then. I am writing this review four days or two business days after my stay. Below is my subjective opinion: the issues above were only minor issues and very easy to resolve, but the way they handled this showed how poor their service and management were. They could have canceled the second night and given me their hotel credit for one night’s worth or at least the equal fifty dollars for the parking ticket (even though everybody knows that I am never coming back), but they have chosen to waste 15 minutes of my life writing down this long review. If you are choosing to live at downtown Davis, just stay in

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Young Hall

The Vine Inn Davis
4.3/5101 Reviews

The Vine Inn Davis

Davis|0.49km from Young Hall
I am a customer who booked a room at the Vine Inn for two days in April, 2022. The stay was unpleasant due to unsatisfactory maintenance and terrible service there, and I will try to tell the story as objectively as possible: 1. Upon arrival, the parking lot was full. Their parking lot has approximately 14 spots for more than 20 units, so complimentary parking advertised on their website is not guaranteed. I was instructed by the front desk to park on the street. 2. Upon entering the room, there was an unwashed mug below the coffee maker with coffee stain on it. The room was recently remodeled so the overall quality is fine. Specifically, the TV was nice and new so I tried to turn the TV on but could not find the remote. I tried to call front desk but the telephone had no “front desk” label and neither was any instructions or labels nearby. I then walked to the front desk (~10-11PM) but it was locked down, so I went back to my room to do some work but there was no pen and paper provided in the room. 3. In the next morning, I received a ticket for parking on the street. The fine amount was 50 dollars. Then did I realize that from 8AM-6PM there is only 2-hour parking at downtown Davis, but these angled parking spots do not have signs at each spot like mostly everywhere else. The sign is ~100 feet away near the intersection so it is hard to be found at night. I was not informed by the front desk about limited street parking. 4. When I went to the front desk to file a complaint, I requested to talk with the supervisor and cancel the second night for staying with a full refund (yes, only the second night that I am not staying). I was told that the supervisor was not there today. I then requested the supervisor’s phone number to explain the issues and discuss a solution, but I was told that they cannot give me the phone number. I therefore requested the front desk to call the supervisor and pass on the message or make a decision on behalf of the supervisor, the request was also declined. I was told that I have to email the supervisor myself via their general info email address. At this point, it seems obvious that they do not want to resolve this issue at all. I did persist and send the email according to their suggestion, and I also attached my phone number and requested a phone call, but there is no surprise that I have never heard from them since then. I am writing this review four days or two business days after my stay. Below is my subjective opinion: the issues above were only minor issues and very easy to resolve, but the way they handled this showed how poor their service and management were. They could have canceled the second night and given me their hotel credit for one night’s worth or at least the equal fifty dollars for the parking ticket (even though everybody knows that I am never coming back), but they have chosen to waste 15 minutes of my life writing down this long review. If you are choosing to live at downtown Davis, just stay in

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Local Travel Info

Highest PriceHK$5,878
Lowest PriceHK$483
Number of Reviews 3,382
Number of hotels108
Average Price(Weekday Night)HK$1,408
Average Price(Weekend Night)HK$1,514