Popular Best Western® Hotels in Yuma

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Best Western Yuma Mall Hotel Suites

Best Western Yuma Mall Hotel Suites

3.9/5104 Reviews
I stayed at this hotel on January 29, 2022. We came for one day only and always try to reserve the room with the in room hot tub, which is one of the most expensive and difficult to get. The room was in HORRIBLE condition. The mattress looked like someone was murdered on it and they tried to bleach it out. The hot tub area was in terrible disrepair. (I have pictures of all of it). I found a bug in my bed, cracked lamp shades, etc. After seeing the room in this bad of shape, I decided to pull the sheets and was mortified by what I saw! Please understand, I work in the hotel industry and try never to complain too harshly. I have stayed at this property many times and have been loyal over the years. I was asked to send the photos to the manager, and she would contact me in the morning. Id did....she never did. Now I will be posting the photos on Yelp and Trip advisor, and I promise you It will not look good for the property, I know that I would never stay there if I saw these images. If you look at my history, I have been VERY loyal to Best Western over many years, you will also notice how my stays have declined over this past year. This is not how I would think a Diamond customer, or any customer for that reason should be treated.

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