Hotels Near Vitsa - Dilofo - Captain Arkouda bridge - Kipi steps in Zagori

Well, perhaps I'm not fair using the word ”they” in the title, since every single member of the hotel stuff, have been extremely polite. The girls in the spa, the technician, the receptionists, everybody: They have been amazing. So, the destruction, was one man's work only: the hotel owner's, himself. And of course, his guidelines-directions, that the hotel is following, should be held responsible also. I will try to be comprehensive, because if I right in detail everything that happened, I will not be over writing until...tomorrow. I had booked an executive suite for me and my wife for our wedding anniversary (3 nights). The room, costing itself 200€ per night, had a problem with heating: no matter what we tried, the temperature would not rise above 21 degress celsius during our first night (anniversary night). Hotel stuff was informed. Wasn't able to fix this also. When we woke up the next morning, and the heating was operating the whole night, the problem remained. I asked if we could switch to another room with no heating problem. Two different hotel employees, had confirmed already that there was a problem with the heating of my initial room. The receptionist agreed to meet my demand and offered us the chance to switch to the junior suite. But, when I asked how much should I pay, she said that we would have to pay THE SAME price, just like if I was staying in the executive suite , for 3 nights. I responded that this is non-sense, and she replied that she notifies us about the decision the hotel owner himself had made. I requested to see him. And request was granted. Comprehensively: I said that 1) It is non-sense to ask us to pay for the junior suite the same price to the executive suite, which is, among others, 22 square metres larger as a room, especially since the problem was at THEIR end. We already have suffered enough with all this of course, and he should consider this also and leave us transfer to junior suite in peace, for God's shake. He replied in an amazingly rude, hostile and careless manner that :there was no problem with my initial room. The heating system is controlled centrally by the hotel. So I can't modify the temperature myself, because, what if I wanted to reach 30 degrees celsius in my room? So the problem is mine and it is my choice to change room. So I have to pay the whole initial booking, which concerns 3 nights in an executive suite. After alI, I chose their hotel to come, the didn't force me to. I COULD NOT BELIEVE MY EARS. And I wouldn't believe that this could happen in a 5 star hotel in my country. I said that, if so, then 1) Why this is not refered in your website? That we have to stay ”cool” in a winter destination like Zagorohoria and the heating is modified centrally depending on the preferences of the person in the reception? 2) Why then, two different employees of yours confirmed that there is a problem with the room? And why your employees didn't tell me that the heating is controlled

It was a desperate experience, I had the impression that 23 years ago I had gone before, and then everything was new and nice in the rooms, and I thought it would be renovated, but disappointment. Though it was still warm in the autumn and in the evening if you closed the window in a square room, you were to dig, opening when there were no wheat, except old strawberries and old rolls, the mosquitoes immediately ate you to the best. Not to say that right underneath is the center's basins, so you didn't know what else but spiders, crows, mice, bats would finally come into the room while you were sleeping. The AC made it like a broken boat, you were afraid of maintaining it, and it didn't let you sleep, the beds from the 80s, and these were twisting, the closets were incredibly old. A refrigerator with a wooden door, like a closet, with broken paddles, a bathroom with a square and a dirty curtain, which you couldn't even go to the bath without touching you. You didn't even want to wash, because you felt in this square that you'd get dirty somehow. Really two annoying hours of sleep, I went to a center to have a market and a taxi nearby and finally this morning I left for a suburb with all the transport costs, without careing how mentally wronged I was. The positive is that the elevators, receptions and intermediate spaces seem decent and the staff is very kind.

The hotel is stylish, in a great location as it’s easy to walk to restaurants, sites, etc. We stayed 2 nights and on arrival were upgraded from a standard city view to a superior city view which was very much appreciated. The superior room is spacious, the bed was extremely comfortable with good pillows and very good bedding (nice cotton sheets). Black out drapes also provide a very good sleep and were excellent. You do hear some street noise depending on the night and how much activity is outside though. The room safe is huge and fits a laptop easily. We enjoyed a drink at the rooftop bar overlooking Ioannia’s rooftops which is a great space. Wi fi signal was excellent in the room and the air conditioning unit worked very well. Everything is very clean. Breakfast is very good, and because of Covid it was a buffet with staff serving the guests. All staff are helpful and very friendly. The only shortcoming is parking and the difficulty of unloading and reloading the car with luggage. The problem is not paying €8.00 per day or even the block that it is away from the hotel. The problem is checking in and checking out. I’m not sure how the hotel can remedy this problem. We loved everything about the hotel, but unfortunately because of the parking/arrival/departure difficulties, we probably wouldn’t stay at the hotel again. Unfortunate because it’s an awesome hotel!! Therefore I am giving it a 5 circle rating based on the hotel itself.

The decoration quality is very good, the furniture and decoration are all solid wood, and the luxurious lobby is very tasteful. Even if it is affected by the epidemic, there are not many guests, but the rich breakfast still maintains the quality of a five-star hotel.